SimplyExcess Reviews 

282
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the highly affordable rates, noting that these policies offer fantastic value for money compared to expensive car hire desks. Users frequently highlight that the website is extremely simple to navigate, allowing them to arrange reliable coverage in just a few seconds. However, some people mentioned that they did not need to make a claim during their trip, meaning they could not fully test that specific aspect. Other reviewers also pointed out that while purchasing the policy is very straightforward, the true test of any insurer only happens when an incident occurs.

What people talk about most

Price

Clients share positive opinions on price, highlighting that the policies are very reasonably priced and... See more

Service

Customers consistently note positive experiences with service, highlighting great value for money and... See more

Claim

People report ambiguous experiences with claim, as many consumers fortunately did not need to make one and... See more

Value for money

Reviewers mention positive feedback about value for money, highlighting that policies are reasonably priced... See more

User experience

Reviewers highlight positive aspects of user experience, describing the website as slick, easy to use, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately the hire car had a scratched wheel trim when I returned it, so there was an excess of 186 euros to pay, yes 186 euros for a wheel trim! Luckily I had taken out excess insurance via S... See more

Rated 5 out of 5 stars

I needed excess protection at short notice for a rental car from Enterprise who wanted to charge me £64 for three days. Found Simply Excess through the Martin Lewis website and their charge was only... See more

Rated 5 out of 5 stars

Fortunately, I didn't need to use the excess cover for my recent hire car journey. I found the whole process quick and simple to set up, and the price competitive. I appreciated the follow-up emails t... See more

Rated 5 out of 5 stars

Superb service. Wiber Car rental in Majorca claimed we had damaged the car because we had not uploaded pictures on their website within 24 hours. Charged us over £400. Simply excess dealt with this in... See more


Company details

  1. Insurance Broker
  2. Travel Insurance Company

Written by the company

No forms, no fuss. At SimplyExcess, we make car hire excess insurance simple, fast, and affordable. Forget long forms, confusing jargon, or hidden fees – just straightforward cover in a few easy clicks. We take care of the details so you can enjoy your trip with total confidence and peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(282)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arranged on line

Arranged on line. I looked at comparison site - Simply Excess were not the cheapest but they did have good reviews. Fortunately, didn't need to use the Policy but set up and support from Simply Excess all worked very well. I will use again in future.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Great cover and service

I used simply Excess for the first time to get car insurance cover for a hire car. The service has been top class. Easy to get a quote and great price. Communication is excellent. You get an email/text before you pick up the car with handy tips, ie, photos, documents and another before you return the car. Policy is clearly laid out what's covered and will definitely use them again next year.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy and affordable

Very easy to understand what is covered and the price difference between this and what is offered through the rental company was ludicrous.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Good price and a good service

I got car rental excess insurance from SimplyExcess and it all went smoothly. I got the quote from a price comparison site and they were the most competitive, and in terms of service, I got all the info I needed when I booked it but also got a couple of emails with some reminders/tips as the start and end of the hire approached. Nothing I didn't already know but it was appreciated nonetheless

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Peace of mind.

Car rental excess insurance at a fraction of the cost at the rental desk. Felt relaxed all through my holiday knowing I had the cover if anything went wrong.
Will be first on my holiday list for my next holiday...

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I had an issue with the payment for my policy once I contacted the customer service department the issue was resolved instantly. Excellent customer service and an exceptionally good priced product. I would highly recommend this company.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, good communication and fortunately insurance not needed, but isn't that the best way.

12 October 2025
Unprompted review
Rated 5 out of 5 stars

The name says it all

The name says it all, it was car rental excess cover achieved very easily at an affordable price. I also liked the few email hints during my cover period reminding me to take a few precautionary steps.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

A must have for car rental

I’m so glad I found this for car rental, I will definitely use again. Easy website to navigate and sort out an excess without high charges from rental companies. Though I wasn’t even asked to take out an excess at the time of rental. I took pictures as directed before I took the car and when I returned. Super piece of mind to have. Simply excess emailed things to remind to do and what to do in case of a problem. Luckily I didn’t have any problems. A great policy.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Please beware when purchasing car hire…

Please beware when purchasing car hire excess insurance from this company. I recently purchased a product from them but when inputting my surname onto their system, their system did not print my surname correctly. I immediately reached out to them to query this via email to avoid any difficulties down the line when claiming the policy, but had received no reply from Simply Excess. Due to this, I then decided to cancel my policy on Monday 29/09, way ahead of the policy start date of Friday 03/10, but as of today Monday 06/10 I still have not received the refund despite their FAQ claiming the refund would be back to me by 3/5 working days. To show my case is real, the policy number is A/3979/27764026 and I would urge future buyer to be cautious when purchasing a policy from them. I have yet to make any claim from them and yet this process of just claiming the refund for my cancellatiom has already taken a long time.

6 October 2025
Unprompted review
SimplyExcess logo

Reply from SimplyExcess

Dear Mr Ton That,

We’re genuinely sorry that your experience fell short of expectations. It appears that your original email unfortunately landed in our spam folder and was therefore missed — something we are now addressing internally to ensure it doesn’t happen again.

Please rest assured that the minor formatting issue with your surname would not have affected the validity of your cover in any way. Your cancellation was processed as soon as it was located, and refunds can take up to 10 days to appear, depending on your bank’s processing time — slightly longer than our usual 3–5 day turnaround.

We do apologise for the inconvenience and for the lack of timely communication. As a gesture of goodwill, we’d be happy to offer you a discount on any future policy should you choose to give us another try.

Rated 5 out of 5 stars

Easy to use, good value.

Having struggled to make the online payment with another excess insurer, I tried SimplyExcess.

Easy to use, didn’t need to make a claim, but saved a small fortune relative to the Hire company’s option.

Will use again.

3 October 2025
Unprompted review

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