Bettersafe.com Reviews 

1,661
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional value for money, noting that policies are significantly cheaper than purchasing directly from traditional car hire providers. People consistently mention that the purchasing process is entirely transparent and provides wonderful peace of mind during travels. Consumers find the official website extremely straightforward to navigate and appreciate the prompt, helpful support team. Reviewers also highlight that filing an insurance claim is a remarkably smooth, quick, and completely hassle-free experience. Many loyal customers state they will gladly continue using this fantastic service for all their future overseas trips.

What people talk about most

Price

Consumers find price to be positive and consistently report satisfaction with the competitive and reasonable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that platforms are straightforward... See more

Service

Clients share satisfaction regarding the service, highlighting a simple, quick, and reliable booking process... See more

Value for money

Customers had positive experiences with value for money, consistently highlighting significant savings... See more

Claim

Customers consistently note positive experiences with claim processes, highlighting that they are quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a holiday in New Zealand where I insisted on the basic rar rental insurance policy with SNAP Rentals. This was backed up by my Bettersafe Excess Policy. Two mishaps while away. S... See more

Company replied

Rated 5 out of 5 stars

Have used many times, straightforward and can even get a 10% discount code to make cheaper. So far I have never had to use the actual insurance, but so much better value than buying from the car hirer... See more

Company replied

Rated 5 out of 5 stars

Very very easy process to purchase XS Protection insurance for an up and coming car hire trip to France. Premium was fantastic value for money with 7 days cover from Bettersafe.com costing only margin... See more

Company replied

Rated 5 out of 5 stars

Have used for a number of years. Unfortunately had a problem with a pothole in France. Hire car company charged for excess for damage. Better safe claim was handled immediately with clear instructions... See more

Company replied


Company details

  1. Insurance Company
  2. Personal Insurance Company

Written by the company

Bettersafe.com is an insurance broker that specialises in selling excess products like car hire excess insurance, private car excess insurance, home excess insurance, travel insurance, income protection insurance, commercial vehicle excess insurance and gap insurance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,661)

221 reviews in the last 12 months

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Rated 5 out of 5 stars

Clear and straightforward price for…

Clear and straightforward price for renewal upfront and literally took me less than a minute to renew my policy. Refreshing to not have to jump through a load of hoops just to get the policy price!

19 September 2026
Rated 5 out of 5 stars

Excess Car insurance

Really good website, easy to navigate. Great Price for the cover.
We are hiring a car for four days and Ryan Air wanted to charge £85.00 to cover the excess I think it was £15.00 with these guys
Great stuff

11 August 2026
Rated 5 out of 5 stars

Tahmina was outstanding

Tahmina was outstanding, professional and achieved every aspect of my requests. Compared to the other people in the industry I approached this company and especially the contact were head and shoulders above the competition. Well done!

16 September 2026
Rated 5 out of 5 stars

Peace of mind

Touch wood I have never had to use it. And in all fairness the price for the extra security while hiring a car abroad is worth it.
Better safe contacted me at renewal and kindly gave 10% off.

10 September 2026
Rated 5 out of 5 stars

Product was well priced

Product was well priced, well specified and easy to buy so full marks for that. Scoring is difficult as fortunately I did not need to make a claim, however it seems unfair to mark it down because I didn’t. I’ve bought their policies before and I would buy again. I believe they are a good insurer.

31 July 2026
Bettersafe.com logo

Reply from Bettersafe.com

Hello Bill, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team

Rated 5 out of 5 stars

Simple car excess insurance

Have used many times, straightforward and can even get a 10% discount code to make cheaper. So far I have never had to use the actual insurance, but so much better value than buying from the car hirer - one day's cost with them is usually more than total Bettersafe cost! Always tell others to do this.

5 September 2026
Bettersafe.com logo

Reply from Bettersafe.com

Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team

Rated 5 out of 5 stars
Bettersafe.com logo

Reply from Bettersafe.com

Hello Jack, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team

Rated 4 out of 5 stars

Gives peace of mind

Claiming ca. n sometimes be difficult due to paperwork required

27 July 2026
Bettersafe.com logo

Reply from Bettersafe.com

Hello, Thank you for your feedback. We understand that the claims process can sometimes be frustrating. However, we do require supporting documentation in order to process claims, as this is a requirement set by our insurer.

We always aim to make the process as smooth and straightforward as possible for our customers, and we’re sorry if this has caused any inconvenience.

We hope this experience hasn’t put you off using our services again, and we would be happy to assist you should you need us in the future.

Best Wishes, The Bettersafe Team.

Rated 5 out of 5 stars

You were recommended by my local car…

You were recommended by my local car insurance company Clegg Gifford.
Your assistance is most appreciated.

2 September 2026
Bettersafe.com logo

Reply from Bettersafe.com

Hello Iain, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team

Rated 5 out of 5 stars

Very simple buying process

Very simple buying process. Have used Bettersafe for years - very reliable.

31 August 2026
Bettersafe.com logo

Reply from Bettersafe.com

Hello Richard, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team

Rated 5 out of 5 stars

Car hire excess

To do what I want with Bettersafe is so simple. I can complete my insurance within minutes payment is just as easy. If you haven't used the Bettersafe service before it is competitive enough to give it a try. You won't be disappointed.

29 August 2026
Bettersafe.com logo

Reply from Bettersafe.com

Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team

Rated 5 out of 5 stars

Very simple process with ideal level of…

Very simple process with ideal level of cover. Much better value than paying the hire company for equivalent cover. Peace of mind on holiday helps tremendously.

27 August 2026
Bettersafe.com logo

Reply from Bettersafe.com

Hello Oliver, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team

Rated 5 out of 5 stars

I made a mistake with the policy

I made a mistake with the policy. When I phoned, I was given clear instructions about what to do: policy cancelled and refund arranged. I then rearranged the policy with no problem. Good prompt service.
Good price too.

27 August 2026
Bettersafe.com logo

Reply from Bettersafe.com

Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team

Rated 5 out of 5 stars
Bettersafe.com logo

Reply from Bettersafe.com

Hello Mike, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team

Rated 3 out of 5 stars

Problems with the website

Problems with the website. Took a long time. Automatic renewal wasn’t working. Had to email customer services and then sort car hire insurance again on their website. All done in the end but took far too long.

24 August 2026
Bettersafe.com logo

Reply from Bettersafe.com

Hello Christopher, Thank you for your feedback. We’re sorry to hear you experienced issues when renewing your policy. We understand how frustrating this must have been and appreciate your patience and understanding.
We’re really pleased that you’ve decided to renew your policy with us.
Best Wishes, The Bettersafe Team.

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