Just back from a holiday in New Zealand where I insisted on the basic rar rental insurance policy with SNAP Rentals. This was backed up by my Bettersafe Excess Policy. Two mishaps while away. S... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Bettersafe.com is an insurance broker that specialises in selling excess products like car hire excess insurance, private car excess insurance, home excess insurance, travel insurance, income protection insurance, commercial vehicle excess insurance and gap insurance.
Unit 2, Building A, Marvan Court, 1 Waldegrave Road, TW11 8LZ, Teddington, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear and straightforward price for renewal upfront and literally took me less than a minute to renew my policy. Refreshing to not have to jump through a load of hoops just to get the policy price!
Really good website, easy to navigate. Great Price for the cover.
We are hiring a car for four days and Ryan Air wanted to charge £85.00 to cover the excess I think it was £15.00 with these guys
Great stuff
Tahmina was outstanding, professional and achieved every aspect of my requests. Compared to the other people in the industry I approached this company and especially the contact were head and shoulders above the competition. Well done!
Customer service have had both car and home excess cover over the years.
Would recommend 5 star.
Reply to e-mails promptly.
Touch wood I have never had to use it. And in all fairness the price for the extra security while hiring a car abroad is worth it.
Better safe contacted me at renewal and kindly gave 10% off.
easy to do on their website and a good price
Very reasonable price and having just made my first claim after several years with a policy, the process was very quick and painless with good customer service. Would definitely recommend.
Product was well priced, well specified and easy to buy so full marks for that. Scoring is difficult as fortunately I did not need to make a claim, however it seems unfair to mark it down because I didn’t. I’ve bought their policies before and I would buy again. I believe they are a good insurer.

Reply from Bettersafe.com
Have used many times, straightforward and can even get a 10% discount code to make cheaper. So far I have never had to use the actual insurance, but so much better value than buying from the car hirer - one day's cost with them is usually more than total Bettersafe cost! Always tell others to do this.

Reply from Bettersafe.com

Reply from Bettersafe.com
You were recommended by my local car insurance company Clegg Gifford.
Your assistance is most appreciated.

Reply from Bettersafe.com
Very simple buying process. Have used Bettersafe for years - very reliable.

Reply from Bettersafe.com
To do what I want with Bettersafe is so simple. I can complete my insurance within minutes payment is just as easy. If you haven't used the Bettersafe service before it is competitive enough to give it a try. You won't be disappointed.

Reply from Bettersafe.com
Very simple process with ideal level of cover. Much better value than paying the hire company for equivalent cover. Peace of mind on holiday helps tremendously.

Reply from Bettersafe.com
I made a mistake with the policy. When I phoned, I was given clear instructions about what to do: policy cancelled and refund arranged. I then rearranged the policy with no problem. Good prompt service.
Good price too.

Reply from Bettersafe.com
Problems with the website. Took a long time. Automatic renewal wasn’t working. Had to email customer services and then sort car hire insurance again on their website. All done in the end but took far too long.

Reply from Bettersafe.com
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.