SimplyExcess Reviews 

282
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the highly affordable rates, noting that these policies offer fantastic value for money compared to expensive car hire desks. Users frequently highlight that the website is extremely simple to navigate, allowing them to arrange reliable coverage in just a few seconds. However, some people mentioned that they did not need to make a claim during their trip, meaning they could not fully test that specific aspect. Other reviewers also pointed out that while purchasing the policy is very straightforward, the true test of any insurer only happens when an incident occurs.

What people talk about most

Price

Clients share positive opinions on price, highlighting that the policies are very reasonably priced and... See more

Service

Customers consistently note positive experiences with service, highlighting great value for money and... See more

Claim

People report ambiguous experiences with claim, as many consumers fortunately did not need to make one and... See more

Value for money

Reviewers mention positive feedback about value for money, highlighting that policies are reasonably priced... See more

User experience

Reviewers highlight positive aspects of user experience, describing the website as slick, easy to use, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately the hire car had a scratched wheel trim when I returned it, so there was an excess of 186 euros to pay, yes 186 euros for a wheel trim! Luckily I had taken out excess insurance via S... See more

Rated 5 out of 5 stars

I needed excess protection at short notice for a rental car from Enterprise who wanted to charge me £64 for three days. Found Simply Excess through the Martin Lewis website and their charge was only... See more

Rated 5 out of 5 stars

Fortunately, I didn't need to use the excess cover for my recent hire car journey. I found the whole process quick and simple to set up, and the price competitive. I appreciated the follow-up emails t... See more

Rated 5 out of 5 stars

Superb service. Wiber Car rental in Majorca claimed we had damaged the car because we had not uploaded pictures on their website within 24 hours. Charged us over £400. Simply excess dealt with this in... See more


Company details

  1. Insurance Broker
  2. Travel Insurance Company

Written by the company

No forms, no fuss. At SimplyExcess, we make car hire excess insurance simple, fast, and affordable. Forget long forms, confusing jargon, or hidden fees – just straightforward cover in a few easy clicks. We take care of the details so you can enjoy your trip with total confidence and peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(282)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to book

Easy to book. Didn’t need to claim, so unsure how the process would have worked out.

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Simples 5 ✨

Car rental excess policy was regrettably “excessive” . The online process with Simplyexcess was quick and easy. Towards the end of the agreement I needed to amend the return time by a few hours, communicated by e mail , subsequent email response within a very short period of time , agreed and at no extra cost. Will use again.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Easy - Insurance how it should be!

First time using Simply Excess and glad I did. I had a double tyre blow out in the Albanian mountains which cost over 700 euro to repair. I emailed them the following day to register the claim and they sent a very helpful response, explaining what I needed to do and what evidence I would need to send them. They said that because I had registered the claim by email I didn't need to fill out the forms or send the evidence until I got back as I was only halfway through my holiday. Sixt provided all the evidence I needed and I submitted the paperwork a few days after I got back. Less than a week later the claim was accepted in full and the money on the way to my account.

No stress, no fuss, no push back. Couldn't ask for an easier process and all team members I interacted with were really helpful. Highly recommended and I would definitely use them again for Car Hire Excess insurance.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

It worked for me. No complaints here.

I normally take out xs policy insurance as the xs on rental cars has gone crazy over the past few years. Used to be typically €150-250 but now over €1000 isn't unusual. Haven't used this company before but 4 days cover was £7.95. Its a no brainer and I liked their follow up emails. Didn't make any claim so can't speak to that experience but I like what I saw.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy to arrange competitive insurance…

Easy to arrange competitive insurance which negates the hard sell tactics of the ridiculously priced add on policies at the hire company desk, very informative and helpful notifications throughout, although thankfully didn’t need to make a claim.

10 September 2025
Unprompted review
Rated 4 out of 5 stars

Good competitive policy, easy to purchase

We have used SimplyExcess a few times now and are happy with the service. The rates quoted are very good compared to car hire companies and the cover is easy to arrange online.
I had a minor issue when I requested a slight change to the end time of my cover period, it took several emails to get the amended policy documents.
Fortunately we have never had to make a claim against our policies so cannot comment on that part of service.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service. Wiber Car rental in Majorca claimed we had damaged the car because we had not uploaded pictures on their website within 24 hours. Charged us over £400. Simply excess dealt with this incredibly efficiently. Would definitely recommend!

19 July 2025
Unprompted review
Rated 5 out of 5 stars

I had to make a claim for tyre damage…

I had to make a claim for tyre damage which was not my fault was caused by previous wear and tear but unfortunetly tyre lost pressure during my rental. Was charged £200 by a large rental company to replace the tyre. Luckily I had annual insurance with Simply Excess and they responded to my claim very quickly and was very easy to claim. Was all dealt with within 7 days.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Nice Simple Website & Cover

Fantastic nice simple website, you pay your covered £15 for 8 days rental the best cheapest quote. I never had to make a claim so dont know what that side is like,but I'm sure based on the simplicity of getting covered the service would be great. Will definitely use again.

15 September 2025
Unprompted review

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