Sesame Reviews 

4,272
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,062 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and providers for their professionalism, knowledge, and compassionate approach. Many people appreciate how providers listen attentively to concerns, making them feel heard and well-cared for during their appointments. The service is often highlighted as easy, quick, and convenient, with many finding it a practical alternative to traditional doctor visits. Reviewers also note the efficiency of the user experience, including prompt prescriptions and smooth processes. However, some customers also noted issues with provider competence or care, citing instances where providers seemed unengaged, failed to review records, or offered inappropriate medical advice. Additionally, a few other people felt dissatisfied with customer service, experiencing unresolved issues, lack of callbacks, or unhelpful chatbot interactions.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the convenience, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many feeling heard, cared for, and that their concerns... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, easy, and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding prices affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Achie was thoughtful and considerate throughout our initial call. I really appreciate that she listened to my concerns and addressed each one to make sure I was comfortable with the plan. I really wis... See more

Rated 5 out of 5 stars

My APRN Camilo Murillo is awesome! He is the best healthcare provider I have ever been to. He is very knowledgeable and listens to your needs and concerns. He is very easy to talk to and it's a ple... See more

Rated 5 out of 5 stars

Had wonderful experience with Juan Fernandez who went over my situation with true professionalism. Customer service agent who helped me set up was fantastic as well. Very happy to be taken care of so... See more

Company replied

Rated 5 out of 5 stars

Randi Berkowitz is the best provider through this service. This was my second time being seen by her, and BOTH times, her compassion, knowledge, and care moved and encouraged me towards healing. She i... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(4,272)

1,044 reviews in the last 12 months

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Rated 5 out of 5 stars

Best medical experience. I feel much better and relieved.

This was the best experience I’ve had with a medical provider. For the past year I’ve had a tough time finding reliable and empathetic care. This provider listened and helped me a great deal. It might not have seemed like much but it was truly a life changing appointment. Such a stressful weight has been lifted off me. Thank you.

2 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great attention

Great attention! Not rushed! He prepared
By reading my lab work and comments. So attentive to my questions until I was all out. Thank you!

4 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Jackie Morgan has always been very nice…

Jackie Morgan has always been very nice to me and helpful I always can get what I need she is very through I would recommend her to my family and Friends if they want a good televisit dol

4 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 4 out of 5 stars

It’s a little weird actually

It’s weird actually. I’m trying to navigate the American healthcare system without insurance, it’s just a stack of subscriptions that still ends up being cheaper than a healthcare plan. But it was weird explaining to a stranger why I want to try a new mood stabilizing medication. I only had 15 minutes to plead my case and, since I’m emotionally dysregulated, it was actually kind of stressful and he wasn’t very…pleasant. Very to the point. Kind of squinted at me like I was lying the whole time. I felt very exposed. But I got the prescription so I guess it was a success. I’m excited to try it, it’s the first time I’ve tried to treat my disorder with medication. So yea I mean, ultimately it was an ok experience.

3 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Very knowledgeable

Kathryn Ruliffson was so nice & understanding. She let me describe what I had going on & I trusted her. Would definitely recommend her to others.

3 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dawn is a great provider

Dawn is a great provider. She took the time to listen, explained everything clearly, and made me feel genuinely cared for. Highly recommend.

2 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great

Sesame Care was a great experience. Dawn Drewes is great. She is compassionate, caring and knowledgeable. I am so glad I was able to get a same-day appointment with her and was able to get the lab testing order that I needed.

2 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Caring

The website itself is user-friendly, and my provider was very helpful.

2 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Followed all prompts to book a mental…

Followed all prompts and provided details to book an appointment. When the time for my appointment came she stated it was the wrong type of appointment and would not complete my consultation. I simply followed the prompts. Customer service refunded, but what a waste of time. Go to a real doctor and skip the fake docs here.

1 June 2026
Unprompted review
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Reply from Sesame

Hi Steve,

We really appreciate you taking the time to share this feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.

That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Helpful, Efficient, and Quick Referal

Appointment was available same day and multiple choices of times and doctors. I needed an MRI referal as I am in between primary care doctors and I got the MRI referal within an hour of my appt. Couldn't thank Dr. Juan Fernandez enough for his services and professional medical opinions on my injury.

1 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I felt heard and cared for

I felt heard and cared for. I appreciated that the provider took his time to educate me and discuss all options while still allowing me to have a voice in my care plan.

1 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

For anyone uninsured..

For anyone uninsured, and in need of nonemergency care, this is a great affordable service. A fraction of the cost of visiting an urgent care center or ER.

31 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 2 out of 5 stars

Lack of manners, bad doctors

Most doctors there have no interest in you or manners. They just want to prescribe something and get rid of you ASAP. Conversations rarely last more than 5 minutes. It's not even about time spent on me. It's about attitude and lack of common courtesy. They talk to you like you're some fly annoying them and distracting from something important. Looks like they take appointments in the middle of their regular work day and they only care about taking your $50 for 3 minutes of talking to them and getting rid of you ASAP. Often they don't even say bye or disappear if you're 1 minute late. On top of that, once I was prescribed a horse dosage of medicine that made me sicker than I already was. Simple Google search confirmed that this dose is dangerous. Last time I used it I had bacterial lungs infection, the doctor prescribed me HORMONAL IMMUNE SUPPRESSANT AND CAUGH SUPPRESSANT. Simple Google search and common sense tell anyone with an IQ over 70, that when your immune system is trying to fight a bacteria you shouldn't be trying to suppress it. Caugh helps mucus come out of the lungs. If I stop coughing, it will stay there. Which is why last time I had the same infection a month ago and I was prescribed same meds, it did not help the way it should and the infection reappeared soon again. I will not use Sesame again. $50 for 3 minutes of talking to a bad doctor.

31 May 2026
Unprompted review
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Reply from Sesame

Hi there,

We really appreciate you taking the time to share this feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.

That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Great telehealth company

The experience of scheduling an appointment and receiving the care is easy and quick. The provider I saw was very thorough, professional and kind. It’s a nice resource for weekends when your doctors office is closed.

29 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Sesame is now my new #1 choice for TeleMed Dr visits

Using Sesame couldn't have been easier. Very user friendly, system is very easy to operate and within a matter of hours my issue was resolved. I didn't have to wait long for an appointment (about 2 hours) and the prescription i needed was sent in immediately. I have Goodrx which I use as insurance, but I thought it was thoughtful that they sent a discount coupon with the prescription too. Easy peasy, great doctor, great price!

29 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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