Bad service had to prove by screenshots that I already prepaid for an appointment 

Dr James Woo was rude, cut me off and raised his voice when I explained the rules about repeats not being available even if they show on the system. His camera was off and didn't listen when I explained details of my 5 surgeries and chronic pain. Don't waste your time these Bettr doctors are just making money. 

My doctor was 30 minutes late to the appointment - she had a physical appointment booked at the same time which didn't reflect in MedOnline's system. I asked her to email me a copy of our notes for insurance purposes, which she didn't send me. Also, she filed an ACC claim for me but I am yet to receive any correspondance from ACC (it usually only takes one week). Unfortunately, I can't recommend using MedOnline for telehealth in NZ.

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