Sesame Reviews 3,950

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and attentive listening skills, often noting how doctors genuinely care about their needs and provide sound medical advice. The service is consistently described as efficient, easy to use, and a convenient alternative to traditional care, with many appreciating the quick appointment availability and seamless process. However, some customers were dissatisfied with the service, citing issues with unresolved problems, unhelpful customer service agents, and a lack of follow-through on promised actions. A few people also felt that certain providers lacked clinical knowledge in specific areas or rushed through appointments, leading to a less satisfactory experience.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Service

Users describe positive interactions with service. Many reviewers praise the prompt, punctual, and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that many providers are attentive,... See more

User experience

People report positive experiences with user experience, highlighting the platform's ease of use, speed, and... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers found the costs reasonable,... See more

Based on these reviews

Rated 5 out of 5 stars

She's amazing she heard me out, and wanted to make sure i get the help i needed and provided me with a prescription to alleviate my issue. i honestly couldn't recommend her any more than her outsta... See more

Company replied

Rated 5 out of 5 stars

Sesame is the BEST. Far better than an in-person Doctor’s visit for routine prescriptions or inquiries. Dr. Okeke is highly recommended. Very pleasant and helpful. We’ve used him several times for... See more

Company replied

Rated 5 out of 5 stars

I turn to Sesame as an alternative to germ-infested urgent care centers when I need immediate care and feel something simple coming on (like a sinus infection or UTI). I am familiar with the symptoms... See more

Company replied

Rated 5 out of 5 stars

My doctor was punctual and professional and was able to ask me the necessary questions to approve a refill of my depression and anxiety meds in less than 3 minutes. I had the prescription in my hand i... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

GREAT CARE

I found Dr Anna to be very kind and lovely..and very professional and compassionate..I was miserable with a head to toe itchy rash, she was thorough, asked questions, reviewed my history and my meds and examined my rash…she listened to my questions and concerns, shared her recommendations and had my scripts sent over to my pharmacy before we hung up….overall, a very helpful and positive experience..THANK YOU DR ANNA FOR TAKING THE TIME TO LISTEN AND TO CARE.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Samantha was thorough, thoughtful and listened to my issues with respect and immediate follow up with my requests. Excellent experience!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Dr Holton is wonderful!

Dr Holton is the most caring doctor ever! He is extremely knowledgeable about the latest medical developments and has the ability to explain in the most simple terms. Great visit!!!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

My visit with Dr. Leafblad

I will look for Dr. Leafblad again if needed.
He was as thorough as possible.
He even discussed diet related to my issue.
He was compassionate in understanding my economic situation related to my reason for visit.
Very professional.

1 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 2 out of 5 stars

Absolutely horrid

Absolutely horrid. Charged me $70/membership fee and never even received a phone call from an expert. They are a scam. Do NOT do business with them. I disputed the charge.

14 April 2026
Unprompted review
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Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

Sesame is a very streamlined easy…

Sesame is a very streamlined easy platform to use, the pricing is actually great for patients who lack insurance coverage and still need access to quality care.
My provider was fantastic, she is approachable, listens well, demonstrates compassion, and ensures that my concerns are addressed while developing a treatment plan. She is sensitive to certain circumstances and helped develop a treatment plan around limiting factors. I felt heard and that my opinion mattered and my input was encouraged through the entire interaction.

12 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Despicable, Predatory Company - AVOID AT ALL COSTS

Absolutely despicable, predatory company that does not have patient care in mind. I suffered a very traumatic medical emergency that required hospitalization and surgery. During this time my subscription renewed. As my health status and medication needs had changed and I required more specialized care, I requested a refund. They refused to work with me, even with the offer to provide documentation FROM my doctor.

Their actual services are also horrible. You see a doctor who spends about 2 minutes with you and barely makes eye contact.

This company is all about churning out maximum profits and patient care isn’t even a remote concern. To them, you’re basically just cattle.

There are FAR superior telehealth options available. I cannot recommend enough looking elsewhere. Avoid this company like the plague.

10 April 2026
Unprompted review
Sesame logo

Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

Quick & convenient

Quick, seamless, affordable. The provider was knowledgeable and very nice and kind. I would definitely see her again if the need arose in the future.

12 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Henry Ibitokun is wonderful!

Dr. Henry Ibitokun has always shown up the appointments on time or early. He’s precise and knowledgeable. I like his way of not asking too many questions and sending off the correct RX the first time. This prevents delays in getting my medications.

1 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

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