Sesame Reviews 

4,272
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,062 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and providers for their professionalism, knowledge, and compassionate approach. Many people appreciate how providers listen attentively to concerns, making them feel heard and well-cared for during their appointments. The service is often highlighted as easy, quick, and convenient, with many finding it a practical alternative to traditional doctor visits. Reviewers also note the efficiency of the user experience, including prompt prescriptions and smooth processes. However, some customers also noted issues with provider competence or care, citing instances where providers seemed unengaged, failed to review records, or offered inappropriate medical advice. Additionally, a few other people felt dissatisfied with customer service, experiencing unresolved issues, lack of callbacks, or unhelpful chatbot interactions.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the convenience, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many feeling heard, cared for, and that their concerns... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, easy, and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding prices affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Achie was thoughtful and considerate throughout our initial call. I really appreciate that she listened to my concerns and addressed each one to make sure I was comfortable with the plan. I really wis... See more

Rated 5 out of 5 stars

My APRN Camilo Murillo is awesome! He is the best healthcare provider I have ever been to. He is very knowledgeable and listens to your needs and concerns. He is very easy to talk to and it's a ple... See more

Rated 5 out of 5 stars

Had wonderful experience with Juan Fernandez who went over my situation with true professionalism. Customer service agent who helped me set up was fantastic as well. Very happy to be taken care of so... See more

Company replied

Rated 5 out of 5 stars

Randi Berkowitz is the best provider through this service. This was my second time being seen by her, and BOTH times, her compassion, knowledge, and care moved and encouraged me towards healing. She i... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(4,272)

1,044 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything went well

I was able to schedule an appointment pretty quickly and the appointment went well. The doctor listened to my concerns, prescribed the right medication, and got it called in to the pharmacy right away. I highly recommend Sesame.

28 May 2026
Unprompted review
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Rated 5 out of 5 stars

App was easy to use

App was easy to use and the doctor was friendly and helped with my medication needs

28 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Highly recommend

I didn't have to wait, she was on time. She was Friendly, knowledgeable and very professional. I would highly recommend Taranda Warfield.

29 May 2026
Unprompted review
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Rated 5 out of 5 stars

Upper respiratory infection

Imtiaz is amazing. Typically I get sick once a year around mid January. I unfortunately got sick end of May with an URI. Imtiaz cut right to the chase and saw me quickly. He is kind, thorough, and ensured any and all questions I had were answered. I am thankful that Sesame exists so that I don’t clog up an Urgent Care. Thank you Imtiaz, and Sesame.

29 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Great experience from start to finish!

Great experience from start to finish! I would highly recommend this over Teladoc or other virtual care options. Upfront, true pricing - compassionate and competent care. Truly a wonderful experience!

27 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

NP Fonkika was amazing

NP Fonkika was amazing! She was on time, listened to my problems and was attentive, and we were done before the 15 minute mark! I was also able to ask her for an alternative medication and a doctor’s excuse a couple days after my visit and she responded promptly. Sesame was also very easy I almost felt too easy lol, i chose a provider, booked a day and time and that was that, definitely will be considering subscribing to Sesame and booking with her again in the future, thank you!

26 May 2026
Unprompted review
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Rated 5 out of 5 stars

Seamless experience and Great providers

Booking is simple — easy to see which providers are licensed for my state and lots of after hours appointments available so I don’t have to miss work. Quick responses and early to my appointment. I went to my visit with an idea about what I needed, but the provider I saw improved upon that and even corrected the script later to help me to get the variation of my medication that was of lower cost to me. I did have to get bloodwork done and that was also seamless.

19 May 2026
Unprompted review
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Rated 5 out of 5 stars

Great first experience. I will use again!

Great experience. This was my first time using Sesame Care, and it went really smoothly: in less than an hour I was able to schedule an appointment, do it, and get all my questions answered! Thanks!

24 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Wonderful doctor

Wonderful doctor, very easy to talk to. Great experience

27 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Would highly recommend Dr. Leafblad

Dr. Matthew Leafblad is a great doctor: smart, relatable, helpful. I would highly recommend him to other patients.

19 August 2025
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

I googled telehealth appointments and…

Edit: they reached out to me unprompted and refunded my appointment. Very happy :)

I googled telehealth appointments and found sesame. I was on a page that was about telehealth appointments and then searched for doctors. I booked an appointment and didn’t realize it was in person. It did not make it clear. I cancelled it the next morning and they would not refund me.

25 May 2026
Unprompted review
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Rated 5 out of 5 stars

The service was great and I didn't have to wait!

The service was great and I didn't have to wait for my appointment. The time I scheduled was the time the doctor came on. Not like other websites that take up to 24hrs to get back to me. Thank you Sesame for making the booking process so easy and getting my medication into the pharmacy right away!

24 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Chukwujekwu Okpalaji Sesame!

Dr. Chukwujekwu Okpalaji has been my preferred doctor, always available, listens, doesn't rush you and answers any follow up questions I might chat him with. Thank you Sesame for your service and this particular doctor!

22 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Stormy McBride was prompt

Stormy McBride was prompt, professional and informative. I am very happy to have her as my provider.

23 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Good experience

Dr was prompt, quick, thorough and sent prescription to my pharmacy.

24 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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