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RAC Mobile Mechanics Reviews 

40,075
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 22,233 reviews, reviewers overwhelmingly had a great experience with this company. Consumers genuinely appreciate the incredible convenience of having mobile mechanics arrive right at their doorstep to handle routine vehicle services and complex repairs. Reviewers frequently highlight the exceptionally professional and friendly attitude of the staff, noting that technicians complete tasks efficiently while explaining every detail clearly. However, some people mentioned encountering frustrating challenges with the online booking system, unexpected communication gaps, and delayed or missed appointments. A small group of reviewers also described difficulties regarding missing receipt documents, unsupplied parts, or troublesome scheduling changes that required additional follow-up calls.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the convenience of having repairs... See more

Staff

Reviewers highlight positive aspects of staff, describing the mechanics as friendly, polite, and highly... See more

Customer service

Consumers find customer service to be positive, highlighting polite, efficient, and friendly technicians.... See more

Booking process

Users describe positive interactions with booking process, highlighting that online scheduling is very slick,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how convenient it is to have services... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michael was excellent allround , polite , very knowledgable and considering how bad the weather was this morning , he just got on and sorted the brakes on our Ford Smax. He cleaned up behind himself a... See more

Company replied

Rated 5 out of 5 stars

Information re visit time and Named person Tom Asked him to talk me through plan of work which he did Very clean tidy worker Test -driven car Nice free gift -wipers Cost saving better price... See more

Rated 5 out of 5 stars

The Mechanic, Badge No 8580, (I didn't catch his name), phoned the evening before to give me an approximate time he was coming. He arrived on time and after an introduction he got to work straight awa... See more

Rated 5 out of 5 stars

Arrived at time quoted, very efficient job changing front discs and pads .Jack , the mechanic was very friendly and efficient. This is the 3rd time I’ve used RAC mobile mechanics and will definitely u... See more


Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

40K reviews

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4.8

All reviews

(40,075)

21,442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service replacement front brake…

Great service replacement front brake pads and discs, polite and friendly service. Easy booking system and prices provided

11 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We're so pleased to hear you had such a positive experience with our service, from the easy booking system to the polite and friendly service you received. Thank you for your kind words; it truly means a lot to us. We're always here if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Prompt, friendly and professional

Sam arrived promptly, before 0930, and set to work quickly. He finished the whole job in about an hour and he was polite, informative and friendly throughout.

11 September 2026
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Reply from RAC Mobile Mechanics

Thank you for your lovely feedback. We’re delighted to hear that you were happy with the service provided. Your support is greatly appreciated, and we’ll be here whenever you need us again.

Very best, Brad

Rated 5 out of 5 stars

Sam the mechanic

Sam the mechanic
Very professional and well organised totally professional

Excellent work

11 September 2026
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Reply from RAC Mobile Mechanics

Thank you for your kind words. We’re delighted that you were pleased with our service. Your feedback is very important to us, and we’re always happy to help if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

James kept me up to date with time he…

James kept me up to date with time he would arrive. He was very professional and kept me updated throughout the service while he was here. thanks James.

10 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We’re delighted to hear that you were pleased with the service we provided. Thank you for taking the time to leave a review. We appreciate your custom and will always be here if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Great service!

Great service!
Would highly recommend.

11 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We’re delighted that you were pleased with our service. Your feedback is very important to us, and we’re always happy to help if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Great service

Lovely ... helpful friendly and experienced service personnel..Will definitely be using RAC Servicing again

11 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We’re really glad to hear you had a positive experience with us. Thank you for taking the time to leave a review—it’s much appreciated. We value your custom and are always on hand if you ever need assistance in the future.

Very best, Brad

Rated 5 out of 5 stars

Outstanding service from Ollie – 10/10

I had my first experience with RAC Mobile Mechanics today, and I honestly could not have asked for a better one. Ollie (Mobile Mechanic ID 8774) was absolutely outstanding from start to finish.

He repaired my car carefully and professionally, clearly explained what had gone wrong, showed me the faulty parts, explained what needed replacing and why, and then showed me the completed work afterwards. He also identified a few additional issues to keep an eye on and explained what may need attention in the near future. His knowledge, honesty and customer service gave me complete confidence in the work he carried out.

Ollie was also incredibly friendly, polite and helpful. At one point, an elderly neighbour asked for help moving a fridge, and he kindly stopped to help her as well. That small gesture said a lot about the kind of person he is.

He made an excellent first impression of RAC, and because of this experience I would be very happy to use RAC again for future repairs.

I sincerely hope this feedback is passed on to Ollie and recognised internally, because employees like him are a real credit to the company and deserve to be appreciated.

Absolutely 10/10. Thank you, Ollie!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I couldn’t be more pleased with the service I received from the RAC. The whole experience was excellent from start to finish. The response was quick, the communication was great, and the RAC patrol who attended was friendly, professional and extremely helpful.

They took the time to explain what was wrong and made sure everything was dealt with properly before leaving. It was reassuring to have someone so knowledgeable and helpful when I needed assistance.

4 September 2026
Rated 4 out of 5 stars

A FRENDLY KNOLAGABLE MECHANIC A GOOD…

A FRENDLY KNOLAGABLE MECHANIC A GOOD JOB DONE OF SERVICING AND UPDATED THE ON BOARD SERVICE RECORDS.
THE ONLY NEGATIVE WAS A CALL TO GIVE SOME IDEA OF WHEN EXPECTED ARRIVAL I.E AM OR PM WOULD HAVE BEEN APPRECIATED.

11 September 2026
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Reply from RAC Mobile Mechanics

We are delighted to hear you had a positive experience with our mechanic and the servicing provided. We sincerely apologise for the lack of communication regarding the expected arrival time. We understand how important it is to have an idea of when to expect us, and we will certainly take your feedback on board to improve our scheduling notifications. We appreciate your understanding and we're always here if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Excellent mechanic

Excellent mechanic

11 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We’re delighted that you were pleased with our service. Your feedback is very important to us, and we’re always happy to help if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Truly professional service

Truly professional service

4 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We’re delighted that you were pleased with our service. Your feedback is very important to us, and we’re always happy to help if you need us in the future.

Very best, Brad

Rated 3 out of 5 stars

Spare parts

Didn't bring air filters so couldn't carry out the service requested.

9 September 2026
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Reply from RAC Mobile Mechanics

James, thank you for taking the time to leave a review. We're sorry to hear that the full service you requested was unavailable due to the air filters. We will ensure that feedback is passed on to prevent situations like this in the future.

We apologise for any inconvenience that you have experienced, should you need any further support, please don't hesitate to reach out.

Very best, Brad

Rated 5 out of 5 stars

Excellent and convenient

Had a car service carried out at home. Good amount of emails and texts on the run up, and I got a text on the day when they were on their way.
Having the service on my drive was so convenient, and the mechanic very professional. I’ll definitely use the service again. Thanks.

11 September 2026
Rated 5 out of 5 stars

Fixed the problem

Had to have a new battery, I have had something draining my battery intermittently, and hopefully not only did the mechanic replace the battery quickly and efficiently, but he has hopefully identified the issue.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Just perfect

Brilliant service, knowledgeable and friendly mechanic

11 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind review. We’re delighted that you were satisfied with the service provided. Your feedback means a lot to us, and we truly appreciate your custom. Please don’t hesitate to reach out if we can assist again.

Very best, Brad

Rated 5 out of 5 stars

Great service would definitely use again

Great service would definitely use again

4 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind review. We’re delighted that you were satisfied with the service provided. Your feedback means a lot to us, and we truly appreciate your custom. Please don’t hesitate to reach out if we can assist again.

Very best, Brad

Rated 5 out of 5 stars

So easy

So easy! Just booked online, received email and text confirmation. On the day before, the mechanic sent a text with appropriate arrival time. He turned up, did a great job and advised on a couple of things I need to sort in the near future. Very pleased with the service.

11 September 2026
Rated 5 out of 5 stars

Prompt

Prompt, personable, efficient, courteous.

11 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We’re delighted that you were pleased with our service. Your feedback is very important to us, and we’re always happy to help if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Kyle came at the specified time

Kyle came at the specified time. Was very quick and efficient. He was a very polite young man.i would recommend them to anyone. It was so much easier than driving to a garage and having to go back for your car when done

11 September 2026

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