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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and high-quality products. Many people highlight the quick and efficient delivery, often noting that items arrived promptly and as described. The ordering process is frequently mentioned as easy and straightforward, contributing to a positive overall experience for consumers. However, some customers also noted issues with delivery, with items sometimes arriving later than expected or being damaged in transit. A few reviewers expressed dissatisfaction with the company's refund and exchange policies, finding them to be expensive.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and prompt... See more

Product

Reviewers highlight positive aspects of product. Customers praise the competitive pricing and the... See more

Order

Reviewers mention positive feedback about their order experiences, often highlighting the ease of the... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive and good... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, promptness, and... See more

Based on these reviews

Rated 5 out of 5 stars

Delivery was misleading by Royal Mail which is not unusual they informed me that it was scheduled to be delivered today 3 days on the trot and it was delivered a week after the order. The response f... See more

Rated 5 out of 5 stars

Got my order quickly because I upgraded delivery as I didn’t want hold-ups with the Christmas post. Part was exactly what I needed. Would consider collecting in-branch in future because there is a sto... See more

Rated 5 out of 5 stars

Glad I came a cross this website before splashing too much on a new shower, reasonable priced,much cheaper than I initially thought I'd have to spend .fast dispatch, updates on delivery and delivery g... See more

Rated 5 out of 5 stars

I recently ordered two Ideal Standard Pneumatic Dual Flush Valves EV98167 from Plumb2u at a very competitive online price and free postage! Unfortunately when they arrived I noted one was damage... See more


Company details

  1. Plumbing Supply Store
  2. Bathroom Supply Store
  3. Home Improvement Store

Written by the company

We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

465 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Excellent Customer Service

I recently ordered two Ideal Standard Pneumatic Dual Flush Valves EV98167 from Plumb2u at a very competitive online price and free postage!

Unfortunately when they arrived I noted one was damaged in transit. I contacted Martin in customer care and received a pre-paid postage label. I returned the damaged item and received a replacement the following day.

There was no quibbling, I received an apology and a straight replacement with no fuss. I consider this to be excellent service! Thank you.

2 November 2025
Unprompted review
Rated 1 out of 5 stars

Not impressed

Not impressed. Ordered an item shown as "in stock" just over two weeks ago. Several days later I received a message to say the item was on backorder from a supplier and would take 7 days. Now 11 days later and still not arrived!!?

18 October 2025
Unprompted review
Rated 5 out of 5 stars

After unfortunately receiving a dama

After unfortunately receiving a damaged tap first off the customer service to send a replacement was first class. Prompt and efficient contact. I would definitely recommend to anyone seeking plumbing supplies. Many thanks

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Unfortunately the item I ordered had to…

Unfortunately the item I ordered had to be cancelled and the refund process couldn't have been any easier. The customer service was excellent and the whole refund process was quick and very convenient.

27 September 2025
Rated 5 out of 5 stars

Excellent service and excellent product

Plum2u is an excellent company that delivers quality services and products fast reliable delivery and outstanding workers I’ve been dealing with a worker called “Martin”I can say the least he is outstanding,he’s a genuine man and really reliable to get things sorted and gets to the bottom of any issues and any queries you may have I’ve never met such an amazing worker and he literally replies within minutes which exceeded any customer satisfaction as any other company take days if not weeks to even get a response
Great company overall great product and great services
Well done Martin keep up the great work mate as we need a lot more workers like yourself
Thankyou

6 October 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Great service, quality products at competitive prices, my only gripe, could do with a VAT invoice not just a receipt.

19 September 2025
Unprompted review

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