Excellent customer service. Three days before Christmas my wireless central heating thermostat failed. I telephoned Plumb Arena to check the thermostat I required was in stock and spoke to a very help... See more
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Absolutely brilliant service from Plumbarena. They dealt with my order incredibly quickly, and even when the original item wasn’t in stock, they found a like-for-like alternative straight away. It was... See more
Delivery was very quick and it was very well packaged to avoid any transportation damages.
Very quick response to my query about the replacement offered. Their Courier gave me a 1 hour window and delivered on time. So god as many do not. Item arrived well packaged.
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Company details
Written by the company
Plumb Arena is a leading online supplier of plumbing and heating products ranging from boilers, radiators, heating controls, bathrooms, pipework, heating spares, fittings and accessories. We supply literally thousands of high quality products across the UK from a wide range of leading manufacturers all at great value trade prices. We also have a goods collection and distribution depot in North Staffordshire If you are unable to find the products you are looking for please contact us on 01782 576943 or email us at sales@plumbarena.co.uk
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Contact info
Unit 16 High Carr Network Centre Millennium Way , ST57XE, Newcastle-Under-Lyme , United Kingdom
- 01782 576943
- sales@plumbarena.co.uk
- plumbarena.co.uk
4.7
Excellent
638 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service and prices
Excellent service and very competitive prices. Fast response from Andy to check that an item was in stock and speedy delivery. I also had to return an item and this was just as simple. Definitely recommend this supplier.
20 March 2026
Unprompted review
When i phoned them the customer sercice…
When i phoned them the customer sercice i recieved was second to none.
2 January 2026
Easy to order and arrived promptly
8 January 2026
They were great to deal with.
They were great to deal with and very helpful when I called to enquire about a return
20 January 2026
How a company should be
Had a query about a thermostat I needed. Person who answered the phone was knowledgeable & answered my query. Ordered that day & received the following. Their instructions on how to “bind” thermostat to existing relay were clear & concise. Well done
13 January 2026
Unprompted review
Found what I needed at a good price and…
Found what I needed at a good price and ordered it.
We had a CMS927B1049 wireless boiler controller. Which has lasted 13 yrs. But lately, the modes no longer work and particularly the OK button seems to get no response and the action gets timed out. It works using manual and programmed modes but is not functional enough to reprogram the the times.
Honeywell have been replaced by resideo in the meantime and the controller withdrawn. Which is mad. It simply needed making reliable. its been replaced by a cut down version The TOTAL HOME TTHWFP THERMOSTAT & RELAY. The sender will bind to the existing BDR91.
Installed haveing to rebind twice to get it to work. does not have the holiday, party modes etc. Only has 4 programmes per day not 6. Seems like it works as well as the partially functional CMS927 with the only advantage being that I am able to reprogram the timings per day easily.
9 January 2026
Ordering on line was easy and delivery was excellent, came the next day…
Ordering on line was easy and delivery was excellent, came the next day
13 January 2026
Website doesn’t make clear stock is not held
I ordered on 8 January. 4 days after ordering (on 12 January), I was told my item was not in stock. The website is unhelpful if it doesn’t reflect what you hold in stock and no indication is given that you may have to wait days, simply to be told you don’t have stock. Waste of time, and now waiting for a refund…
8 January 2026
Unprompted review
Reply from Plumb Arena
Hi Philip,
Thanks for your review and apologies for the issues you had with your order. Unfortunately, we sell 1000's of products and cannot possibly predict when items will go in and out of stock. We always recommend ringing and speaking to one of our sales staff who can check stock and provide an ETA prior to your order. Upon finding out this from Bristan, you were informed within 4 days of your order that this was out of stock - unfortunately, this couldn't be sooner as we were closed over the weekend.
Your refund was processed immediately after one of our team contacted you, and as with any payment made by card, this takes 1-3 business days to leave an account and return to the original payee's account. This should be with you soon.
Thanks again.
Customer service at its best
Excellent customer service. Three days before Christmas my wireless central heating thermostat failed. I telephoned Plumb Arena to check the thermostat I required was in stock and spoke to a very helpful and pleasant adviser. Ten minutes after placing my order I received email confirmation that my order had been processed. I received emails updating me that my thermostat was with the courier and would be delivered the very next day. The following morning I was advised of a one hour delivery time slot early afternoon and the thermostat arrived exactly on time and well packaged. Two days before Christmas and my central heating was fully operational again. Amazing service so close to Christmas Day.
22 December 2025
Unprompted review
Absolutely brilliant service from Plumbarena
Absolutely brilliant service from Plumbarena. They dealt with my order incredibly quickly, and even when the original item wasn’t in stock, they found a like-for-like alternative straight away. It was delivered within 48 hours with no hassle at all. Really impressed with the communication and efficiency — highly recommend!
14 November 2025
Unprompted review
Ordered two packets of Honeywell…
Ordered two packets of Honeywell HR924UK Muilti Zone valves on arrival open the box to find one packet had had the seals cut when I opened it I found the 8 batteries were missing so I emailed plumb arena and explained what I had found had no reply so I phoned them only got a answer machine left a message expecting someone to call me back no got the same as my email nothing, I don’t recommend this company as worth dealing with I definitely don’t won’t give them anymore orders
12 September 2025
Unprompted review
Reply from Plumb Arena
Thank you for your review. Please could you contact us to discuss this matter as we have no record/emails of any missing items? All of our products are brand new and direct from Honeywell. We will be happy to forward on the missing batteries ASAP. If you could contact us via telephone or email (sales@plumbarena.co.uk) as we are unable to identify your order at this stage, no name/order reference has been added to the review. Many thanks Andy
Arena plumbing ok but product not so much
Arena plumbing delivered speedily but product was the issue so not really their fault. Price was competitive.
26 August 2025
Delivery was very quick and it was very…
Delivery was very quick and it was very well packaged to avoid any transportation damages.
8 August 2025
Bristan Taps
The staff were helpful, The price was very good and the taps were delivered on time and well packaged.
7 August 2025
easy access to find stuff
easy access to find stuff
service updates if delays
best price around for service
20 August 2025
Excellent Customer Service
I called up before ordering online to ensure the product I wanted was available and the person I spoke to was very helpful, calling me back to confirm availability.
28 July 2025
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