Your service and customer attention was exemplary. I’ve already sent an email to your company thanking Ms S Honey for all her help in obtaining a replacement light fitting after mine was damaged. Ma... See more
Company replied
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Review summary
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Based on these reviews
Ordered Rise and Fall pendants with brass fittings from Original BTC in U.K. Great customer service experience getting information over the phone from New York showroom staff. This coupled with good w... See more
Company replied
a real company with real people running it that care about their customers - seems a are thing in the retail lighting world. Excellent caring personal service and a beautifully crafted product - thank... See more
Company replied
The quality of BTC lamps literally shines through due to the delicate materiality of the lampshades. This is my 5th lamp and I love both the design/shapes and the light they emit. Like all handmade g... See more
Company replied
Company details
Written by the company
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Contact info
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, United Kingdom
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4.7
Excellent
724 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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The service is always great.
The service is always great.. Dare, Sarah & Chantel made it all happen.
Thank you very much
20 April 2026
Very helpfull sales team.
Very helpfull sales team.
Goods arrived early.
Beautifull lights.
6 April 2026
Reply from Original BTC
Hi Oliver,
Thanks for the 5-star review, it's great to read your positive comments!
Best wishes,
Original BTC
Beatiful crafstmanship and excellent…
Beatiful crafstmanship and excellent customer service , so delighted with my purchase
31 March 2026
Reply from Original BTC
Hi Margaret,
So happy to read your review, it's great to hear!
Best wishes,
Original BTC
Arrived on time and look fabulous
31 March 2026
Reply from Original BTC
Hi Joanna,
Great to hear, thank you for the 5-star review!
Best wishes,
Original BTC
Excellent
Excellent customer service, you can actually telephone and talk to someone almost immediately! Good advice, dispatch fast and efficient and the product superb .
27 March 2026
Reply from Original BTC
Hi Virginia,
Thank you for your great feedback! We're glad you enjoyed our service, quick dispatch, and the product.😊
Best wishes,
Original BTC
Reply from Original BTC
Hi Colin,
Thank you! We're thrilled you appreciate the design.
Best wishes,
Original BTC
The lamp I received is beautiful
The lamp I received is beautiful. It came wrapped very secure, arrived unharmed. 😁. A beautiful lamp that will be cherished. Perfect on my small bedside table. Thank you.
18 February 2026
Reply from Original BTC
Hi,
So lovely to read your review, thrilled your happy with your purchase!
Best wishes,
Original BTC
Reply from Original BTC
Hi Carla,
Great to hear, thank you for the 5 star review!
Best wishes,
Original BTC
All nicely done
All nicely done.
However lead time quoted and actual delivery time had little to do with one another.
4 February 2026
Reply from Original BTC
Hi Debbie,
Thanks for the positive review, apologies the order was slightly later than planned on this occasion!
Best wishes,
Original BTC
The lamp is absolutely gorgeous. Very happy.
Love the product. The shipping from the UK took FOREVER, the holidays used as a reason. But one would think shipping over the holidays would be a priority, the time of year when sales are most prolific. So it took 8 weeks to get to NYC. The showroom people in Manhattan were helpful, but the lamp was a Christmas present and after being ordered in early December, it finally came in late January. Original BTC is redeemed by the quality of the product. 99.9% worth the wait...
29 January 2026
Reply from Original BTC
Hi,
Thank you for your view. We’re sorry for the extended holiday shipping time and understand how frustrating that must have been, especially for a Christmas gift. As each piece is made in-house, lead times can be longer during peak periods and with the Christmas holidays, but we’re delighted to hear the quality ultimately made it worthwhile.
Best wishes,
Hettie
Reply from Original BTC
Hi John,
Thank you! We’re so happy to hear you’re delighted with the lamps.
Best wishes,
Original BTC
Reply from Original BTC
Hi Sybille,
Thanks so much! Glad you love the design 😊
Best wishes,
Original BTC
Reply from Original BTC
Hi,
Thanks for the 5-star review!
Best wishes,
Original BTC
Great company service
Wrong shade sent but resolved super quick and another one sent straight away. Very good quality lamp and made in England.
22 December 2025
Reply from Original BTC
Hi Michelle,
Thanks for your great review, we're glad the issue was resolved quickly and that you love the lamp!
Best wishes,
Original BTC
Reply from Original BTC
Hi Kate,
Thank you! We’re so glad you loved the product, quality, and packaging.
Best wishes,
Original BTC
Amazing service and quality of goods
Amazing service and quality of goods
I’m a returning customer
First bought products for a home in U.K. in 2014 and paid customs to deliver products to our new home in Ireland from 2021
Quality !
9 December 2025
Reply from Original BTC
Hi Suzanne,
Thank you so much for your kind words and continued loyalty!
Best wishes,
Original BTC
a real company with real people running…
a real company with real people running it that care about their customers - seems a are thing in the retail lighting world. Excellent caring personal service and a beautifully crafted product - thank you
12 December 2025
Reply from Original BTC
Hi Matthew,
Thank you for the wonderful feedback. We really appreciate your kind words and are so glad you enjoyed both our service and the product, it means a lot.
Best wishes,
Original BTC
Wonderful products and always great…
Wonderful products and always great service. After lusting after the Blossom Portable Light I finally treated myself. Love it!
9 December 2025
Reply from Original BTC
Hi Annie,
We’re thrilled to hear you’re loving the Blossom Portable Light, thanks for the great review!
Best wishes,
Original BTC
Website easy to navigate and order was…
Website easy to navigate and order was delivered early than expected.
5 December 2025
Reply from Original BTC
Hi Rachele,
Thank you so much! We're glad to hear the website was easy to use and that your order arrived earlier than expected. We appreciate your feedback!
Best wishes,
Original BTC
Gorgeous light great people
Super helpful pre sales - Sarah was very knowledgeable and patient with my many questions. Purchased directly too and collected although they offered free delivery. Fantastic quality lights, easy installation and look absolutely stunning. Highly recommended.
25 November 2025
Reply from Original BTC
Hi Mike,
Thank you so much for the wonderful review! We’re delighted to hear Sarah was able to help and that you’re loving the lights.
Best wishes,
Original BTC
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