An easy purchasing experience from start to finish. Dare in the Design Centre in Chelsea was so incredibly helpful and prompt. The whole process of ordering through to delivery was just so quick, easy... See more
Company replied
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Review summary
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a real company with real people running it that care about their customers - seems a are thing in the retail lighting world. Excellent caring personal service and a beautifully crafted product - thank... See more
Company replied
Very helpful company.. beautiful lights .. expensive but handcrafted. Sales dept very prompt , gave good advice and answered emails speedily. Fittings came immaculately boxed and arrived saf... See more
Company replied
Super helpful pre sales - Sarah was very knowledgeable and patient with my many questions. Purchased directly too and collected although they offered free delivery. Fantastic quality lights, easy inst... See more
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Company details
Written by the company
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Contact info
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, United Kingdom
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4.8
Excellent
741 reviews
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Reply from Original BTC
Hi Emma,
Thank you so much! We're thrilled to hear you're happy with your purchases and that everything arrived safely.
Best wishes,
Original BTC
Beautiful quality.
The quality of BTC lamps literally shines through due to the delicate materiality of the lampshades. This is my 5th lamp and I love both the design/shapes and the light they emit. Like all handmade goods, these lamps will stand the test of time.
1 July 2025
Reply from Original BTC
Hi,
Thank you! We're so glad you love the design and craftsmanship. It means a lot to us that you chose our lights again!
Best wishes,
Original BTC
Lack of communication despite being unable to fulfil ordee
Placed back order in early June. Product was due to be dispatched 04/07, but product didn’t arrive so I chased. No response to email. So I called. Spoke to sales team who said they needed to query whether order was in production and they’d get back to me via email the next morning. I reiterated the poor experience stressing the need for me to hear the next morning. Guess what? No response.
So I called again. Spoke to customer service who said that it was no longer possible for them to fulfil all 3 of the products I had ordered. Offered 2, with the 3rd being another colour. Not acceptable as I wanted them to match. Why is it that I have to chase? I’d expect to be called or at least emailed if there was a problem. The company had 5 weeks to communicate with me but didn’t.
Interestingly, each unit of the light I wanted has now trebled in price. Left me wondering if they wanted to fulfil at the price I’d secured.
9 July 2025
Unprompted review
Reply from Original BTC
Hi Tom,
We’re truly sorry for the frustration and disappointment caused by your experience. We completely understand how upsetting it is to have to chase updates and not receive clear communication, this is not the level of service we aim to provide, nor is it typical of our standards.
Unfortunately, we were unable to fulfil the full order as requested. While the lights are still shown on our website, we only have two units available. We would have loved to produce another anthracite glass shade in our glass studio to complete your order; however, we don’t currently have other orders requiring anthracite glass, and changing over the glass pot for a single piece is a very involved and lengthy process.
We sincerely apologise for the lack of proactive updates.
Best wishes,
Original BTC
My order is delayed and I haven’t got…
My order is delayed and I haven’t got information about delivery dates. I wrote an email but haven’t received any response yet.
It takes too many weeks to deliver orders.
7 July 2025
Reply from Original BTC
Hi Elivira,
We’re sorry again for the delay and lack of communication. We experienced higher demand than expected during our sale, and we can see your order has now been delivered. We’re so glad it’s finally with you, thank you for your patience and understanding!
Best wishes,
Original BTC
Very helpful staff
Very helpful staff. The person I spoke to processed my order quickly. His colleague offered me a glass of water, which was most welcome, and the lamp arrived the following day.
25 June 2025
Reply from Original BTC
Hi,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our team.
Best wishes,
Original BTC
Reply from Original BTC
Hi Andrew,
Thanks for the positive review, we hope you enjoy your lights for many years to come.
Best wishes,
Original BTC
Reply from Original BTC
Hi Jacqueline,
Thank you so much! We're thrilled you enjoyed our service and fast delivery. We appreciate you choosing us for your lighting! 😊
Best wishes,
Original BTC
Reply from Original BTC
Hi Annabel,
Thank you so much for the 5-star review!
Best wishes,
Original BTC
Top quality lighting Made in UK
18 June 2025
Reply from Original BTC
Hi,
Thank you for the great review and appreciating our quality and us making everything here in the UK.
Best wishes,
Original BTC
Reply from Original BTC
Hi there,
Thank you for the 5-star review! We're glad to hear you were happy with your order and overall experience.
Best wishes,
Original BTC
Outstanding service
Outstanding service. Fast delivery. Excellent packaging
Great customer care
14 May 2025
Reply from Original BTC
Hi Annie,
Thanks so much! We're glad you enjoyed the service and speedy delivery. Thank you for choosing us for your lighting 😊
Best wishes,
Original BTC
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff coupled with a friendly and flexible service.
They really know the products they are selling in great detail
7 May 2025
Reply from Original BTC
Hi Catherine,
Thank you for the glowing review, it's great to get such wonderful feedback!
Best wishes,
Original BTC
Totally seamless experience for a…
Totally seamless experience for a fantastic product. Thank you.
29 April 2025
Reply from Original BTC
Hi Stew,
So happy to hear this, thank you for choosing us for your lighting!
😊
Best wishes,
Original BTC
Reply from Original BTC
Hi Tom,
Thank you for the 5-star review, great to hear you're happy with your lamp.
Best wishes,
Original BTC
The best customer service EVER
24 April 2025
Reply from Original BTC
Hello,
Thank you so much! That means a lot to us, we’re thrilled to hear you had such a great experience. 😊 Let us know if there’s anything else we can help with!
Best wishes,
Original BTC
SoHo Shop…
i enjoyed working from the SoHo Showroom. It was professional and efficient. I like to see the items in person.
16 April 2025
Reply from Original BTC
Hi John,
Thanks for the 5-star review, it's great to hear you had a good experience when you came to visit.
I hope you enjoy your light for many years to come.
Best wishes,
Original BTC
I absolutely love my new light
I absolutely love my new light, best quality, arrived almost instantly and well packaged
10 April 2025
Reply from Original BTC
Hi Yuliya,
So pleased to hear your positive feedback, thank you!
Best wishes,
Original BTC
Amazing Customer Service
This company has impressive customer service and beautifully made lighting. I needed a replacement glass shade and it arrived almost the next day. They are extremely professional and a pleasure to do business with.
25 March 2025
Reply from Original BTC
Hi Jenny,
Thank you for the lovely review, we are so pleased you are happy with everything!
Best wishes,
Original BTC
Reply from Original BTC
Hi Thomas,
Great to hear thank you for the positive feedback!
Best wishes,
Original BTC
Reply from Original BTC
Hi Daphne,
I’m so glad to hear you were happy with the service provided, and even better that your client is happy with the light too!
Best wishes,
Original BTC
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