Muc-Off Reviews

15,364

•

4.6

Bicycle Store

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Review summary

Created with AI, based on recent reviews

Evaluating 1,959 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional quality and overall effectiveness of the items. Consumers often point out that orders arrive very quickly and are securely packaged, making the whole online shopping process remarkably smooth and reliable. Buyers frequently find the specialized cleaning solutions to be absolute game changers for bikes, easily washing away stubborn mud and dirt. However, some people mentioned that certain shipments suffered from severe delivery delays, communication gaps, or missing packages entirely. A few reviewers also experienced frustrating issues with broken items, leaking bottles, or unexpected custom duties upon arrival.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, with many reviewers praising the effective... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the reliable performance... See more

Delivery service

Users describe positive interactions with delivery service, frequently noting that parcels arrive promptly... See more

Order

Reviewers mention positive feedback about order, noting that the website is easy to use and the purchasing... See more

Service

People report positive experiences with service, highlighting consistently fast shipping, great... See more

Reviews shaping this summary

Company replied

I use Muc off to clean and lube my bikes, always find their products work really well. Buying direct from their website often makes savings and on this occasion I bought an absolute bargain of their... See more

Company replied

Super excited when I saw them advertise Muc-Off bc I didn't really know how to clean my Vetra Blazer emoto bike since water is not really the best thing for an electric bike, ordered it and it got her... See more

Company replied

Really nice products from Muc-off. I’ve bought very similar gloves before and only had to buy more because I lost one. Great delivery and reasonable prices. Actually cheaper than the online shop name... See more

Company replied

Company details

Information provided by various external sources

We’re big into outdoor sports of the wheeled variety. Whether it’s on a mountain, trail, road or at the skate park, we just love to be outside and riding. We’re obsessed with making the most innovative care products around, to keep you and your toys running at their maximum and making them look like new when you’re done! With over 20 years of product manufacturing experience, our aim is to constantly improve the performance of adrenaline athletes.

Written by the company

Customer Service: Muc-Off are completely consumer focussed. From our products that we innovate and manufacture to make your life easier, to the customer service you receive when you order with us - you are why we're here.

Contact info

1st Floor, Unit 1, Concept Office Park, BH12 4QT, Poole, United Kingdom
01202 307790
info@muc-off.com
muc-off.com

4.6

Excellent

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

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All reviews

(15,364)

1,944 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Sep 23, 2026

Superb products and prompt delivery.

23 September 2026

Unprompted review

Reply from Muc-Off

Sep 25, 2026

Thanks for the brilliant review!

Sep 23, 2026

Great Products

Fast, simple & great products.

11 September 2026

Reply from Muc-Off

Sep 25, 2026

Thanks for the 5 stars, we really appreciate it!

Sep 23, 2026

if something get wrong

if something get wrong, they will cover you

23 September 2026

Unprompted review

Reply from Muc-Off

Sep 25, 2026

We are glad to hear you have had a great experience with us.

Sep 22, 2026

Long Lasting Comfort

I have used Muc Off Luxury chamois cream four times now and can unequivocally say it does what it says. I was using a competitor's product but will now stick with Muc Off. The texture and thickness means one squeeze and it covers the chamois more than adequately. There is no breakdown or thinning of the cream on longer rides where things start to feel uncomfortable which is extremely important to me. Excellent product, I highly recommend it.

2 September 2026

Reply from Muc-Off

Sep 25, 2026

So nice to hear you love our chamois cream, thanks for the support!

Sep 22, 2026

Good price

Good price
Fast delivery

10 September 2026

Reply from Muc-Off

Sep 25, 2026

Thanks for the 5 stars!

Sep 22, 2026

Very good products

Very good products. Great quality. Fast delivery as well

I purchased a large mystery box and got way more value than what I paid for and shipping was fast. I kind of want to buy another one. Love mystery boxes

14 September 2026

Reply from Muc-Off

Sep 25, 2026

Amazing, thanks for the 5-star review!

Sep 21, 2026

The correct product turned on time was well packaged and works well

8 September 2026

Reply from Muc-Off

Sep 25, 2026

Thanks for the fantastic review! We really appreciate it!

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