Muc-Off Reviews

15,362

•

4.6

Bicycle Store

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,959 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional quality and overall effectiveness of the items. Consumers often point out that orders arrive very quickly and are securely packaged, making the whole online shopping process remarkably smooth and reliable. Buyers frequently find the specialized cleaning solutions to be absolute game changers for bikes, easily washing away stubborn mud and dirt. However, some people mentioned that certain shipments suffered from severe delivery delays, communication gaps, or missing packages entirely. A few reviewers also experienced frustrating issues with broken items, leaking bottles, or unexpected custom duties upon arrival.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, with many reviewers praising the effective... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the reliable performance... See more

Delivery service

Users describe positive interactions with delivery service, frequently noting that parcels arrive promptly... See more

Order

Reviewers mention positive feedback about order, noting that the website is easy to use and the purchasing... See more

Service

People report positive experiences with service, highlighting consistently fast shipping, great... See more

Reviews shaping this summary

I have used Muc Off Luxury chamois cream four times now and can unequivocally say it does what it says. I was using a competitor's product but will now stick with Muc Off. The texture and thickness me... See more

Company replied

I use Muc off to clean and lube my bikes, always find their products work really well. Buying direct from their website often makes savings and on this occasion I bought an absolute bargain of their... See more

Company replied

Super excited when I saw them advertise Muc-Off bc I didn't really know how to clean my Vetra Blazer emoto bike since water is not really the best thing for an electric bike, ordered it and it got her... See more

Company replied

Really nice products from Muc-off. I’ve bought very similar gloves before and only had to buy more because I lost one. Great delivery and reasonable prices. Actually cheaper than the online shop name... See more

Company replied

Company details

Information provided by various external sources

We’re big into outdoor sports of the wheeled variety. Whether it’s on a mountain, trail, road or at the skate park, we just love to be outside and riding. We’re obsessed with making the most innovative care products around, to keep you and your toys running at their maximum and making them look like new when you’re done! With over 20 years of product manufacturing experience, our aim is to constantly improve the performance of adrenaline athletes.

Written by the company

Customer Service: Muc-Off are completely consumer focussed. From our products that we innovate and manufacture to make your life easier, to the customer service you receive when you order with us - you are why we're here.

Contact info

1st Floor, Unit 1, Concept Office Park, BH12 4QT, Poole, United Kingdom
01202 307790
info@muc-off.com
muc-off.com

4.6

Excellent

15K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Balfe's Bikes

www.balfesbikes.co.uk

4.6

(24K)

Merlin Cycles Ltd

www.merlincycles.com

4.7

(81K)

Ribble Cycles

ribblecycles.co.uk

4.6

(41K)

Bikeparts

bikeparts.co.uk

4.5

(16K)

Condor Cycles

condorcycles.com

4.9

(11K)

Planet X

www.planetx.co.uk

4.7

(15K)

Sigma Sports

sigmasports.com

4.8

(48K)

Pedal On

www.pedalon.co.uk

(5K)

4.6

16 September 2026

Reply from Muc-Off

Sep 29, 2026

We are so happy to hear you love our products. Thank you!

Sep 26, 2026

Great product and great experience

14 September 2026

Reply from Muc-Off

Sep 29, 2026

So good to hear you have had a great experience with us!

Sep 26, 2026

My first try went very well

My first try went very well. The directions were clear, the set up was easy, and I was very pleased with how clean my chain was afterwards and by how little mess there was to clean up. That separate chamber for the dirty fluid is a great idea.

25 September 2026

Reply from Muc-Off

Sep 29, 2026

Thanks for this brilliant review, it means a lot!

Sep 25, 2026

Quick delivery

14 September 2026

Reply from Muc-Off

Sep 29, 2026

Thanks for the 5 stars, glad the delivery was fast!

Sep 25, 2026

Good delivery time

Good delivery time
Very please with the order

18 September 2026

Reply from Muc-Off

Sep 25, 2026

We are very pleased to hear your delivery process was smooth and on time. Thanks for the 5 stars!

Sep 24, 2026

Fast, simple & great products.

11 September 2026

Reply from Muc-Off

Sep 25, 2026

Thanks for the 5 stars, we really appreciate it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look