Muc-Off Reviews 14,443

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their effectiveness and innovative design. Many people highlight the ease of ordering and the promptness of delivery, appreciating the efficient service and quick shipping. Consumers frequently express satisfaction with the overall purchasing experience, from the product range to the helpful communication. However, some customers also noted issues with delivery, including delayed or missing items, and problems with specific carriers. A few reviewers mentioned receiving damaged products or items with inadequate leak protection during shipment. Additionally, some people experienced difficulties with certain product functionalities or compatibility, such as a pressure washer hose connector or a specific bike part.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers love the products, finding them effective for... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the quality of cleaning products,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt shipping,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy and efficient... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the great and efficient service,... See more

Based on these reviews

Rated 5 out of 5 stars

I have used bike protect for a while now and find it a really good water repellent for frames and mechs ( remember to cover brake discs first though unless you like squealing brakes!). I had a proble... See more

Rated 5 out of 5 stars

I have been a regular user of Mac Off gear for year snow and genuinely wouldn't go elsewhere. The cleaning stuff is second to none, the tire sealant is the only one that really works for me, the air b... See more

Rated 5 out of 5 stars

Great customer service from Brandon. Had a fault with a power washer. No big issue these things happen. Communication and management of the repair / exchange process was first class. With the winter w... See more

Company replied

Rated 5 out of 5 stars

Muc-Off is the best! Brandon went above and beyond to help locate and deliver parts I had lost for an Airmach pump. There was no expectation on my part - but he made it happen. The phenomenal customer... See more

Company replied


Company details

  1. Bicycle Store
  2. Motorsports Store

Information provided by various external sources

We’re big into outdoor sports of the wheeled variety. Whether it’s on a mountain, trail, road or at the skate park, we just love to be outside and riding. We’re obsessed with making the most innovative care products around, to keep you and your toys running at their maximum and making them look like new when you’re done! With over 20 years of product manufacturing experience, our aim is to constantly improve the performance of adrenaline athletes.

Written by the company

Customer Service
Muc-Off are completely consumer focussed. From our products that we innovate and manufacture to make your life easier, to the customer service you receive when you order with us - you are why we're here.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ahead of schedule and quality products

Ahead of schedule and quality products. The disc guards indicate a well thought-out product, considerate of the consumer's need...nothing else out there that works this well and simply. Will be looking into other ideas from Muc-Off now.

10 April 2026
Rated 1 out of 5 stars

FedEx non delivery =order cancelled

Multiple messages and cant be bothered delivery attempts from FedEx were a disaster. Cancelled order after waiting days without a delivery. Going elsewhere from now on. If you want my custom Muc off you need to rethink deliveries from Fedex

15 April 2026
Rated 5 out of 5 stars

Good experience

First time I have dealt with Muc-Off directly, and overall it was a good experience.

The only issue I had was using the Shop app, it was not updating my order, so it was difficult to track my products, apart from that, very happy with my Muc-Off items I received.

10 April 2026
Rated 5 out of 5 stars

Fantastic pressure washer

Fantastic pressure washer. I live in a terraced house with no easy access to the rear of the property. Therefore I bought the mobile pressure washer to wash my car. I used Bilt Hamber touchless as a pre wash and then the muc off pressure washer to hose the car down. It was a bit weak in eco mode but in boost it was powerful enough. The water tank is a must buy and I used three containers of water. The battery didn’t run out. I bought the ultimate package and it’s definitely worth the price I paid. I used the discount code to get a discount.

15 April 2026
Rated 4 out of 5 stars

I'm using your new Ultra Sonic Tank…

I'm using your new Ultra Sonic Tank Chain Cleaner. It works great, better than great. I'm hopeful you'll soon offer it in larger containers, say 5 liters as you do with your Bio Drivetrain Cleaner. Alternatively, offer a subscription program. This is because, usually, the 5-liter size or the subscription program offer a lower per unit cost.
I had enrolled in a subscription service for your Bio Cleaner. I cancelled the subscription but only because I like your Ultra Sonic cleaner much better.

14 April 2026

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