Motorpoint Reviews 

Great service and no pressure sales , so can browse to see what suits you .
Recommend

Simple no hassle

Zeynep and Osman were very professional and helpful when buying my car. They were very patient, answered all my questions, showed me how to use the functions of the car properly and supported me through the follow up documents. Thank you so much for making it a easy process.

I recently purchased a car from Motorpoint Oldbury and, overall, the buying experience was very positive. Matt and Josh in the sales team were excellent throughout the process. They were friendly, patient, and knowledgeable, taking the time to explain everything clearly without any pressure. They gave me plenty of opportunity to look over the car at my own pace and there was absolutely no hard sell, either on the vehicle itself or on any supplementary products, which I really appreciated.

Motorpoint also has a wide selection of cars available, and their pricing is very competitive and reasonable compared to many other dealers.

Unfortunately, the aftersales experience was disappointing and significantly detracted from what had otherwise been a great purchase experience. When I collected the car, I noticed a chip in the windscreen. A repair was arranged, but the appointment was then cancelled. After that, I made numerous calls trying to get the issue resolved. Despite leaving messages, the manager was always unavailable and never returned my calls to rearrange the repair. In the end, I had to visit the store in person to get things moving again. The windscreen was eventually repaired, but not until two weeks after I had taken delivery of the car.

It's a real shame that the poor aftersales service spoiled what was otherwise a very positive experience. The sales team deserve credit for their excellent customer service, but Motorpoint really needs to improve its communication and responsiveness once the sale has been completed.

Very friendly when you in go, helped me out with my car, found the best fiance for me

Ordered a car from Manchester to be delivered for collection in Newport. Spoke to an agent and all seemed fine. Went to collect today. Car one years old but obviously had a hard life, cigarette burns on interior roof and smelt of fag smoke. They offered to put an air cleaner in that would take 6 hours! Refused and insisted they gave my delivery charge back as I would never have bought car if issues were disclosed. Knock them out quick attitude with no customer care or for products they are selling- really is like a supermarket but a Lidl not a Waitrose!
Will never use again.

Ellie at Motorpoint was very helpful and professional and made the process run very smoothly. Thanks again!

Easy no nonsense car buying.
Looked at cars on Motorpoint website then went to site. Greeted at the door was. asked a few questions was then handed keys without any hassle or fuss. All questions answered. Straightforward process to car buying. Very pleased with my new (to me) car.

Good selection of cars, easy viewing and great service by Jacky followed by a surprisingly simple buying process.

Amanda was very professional and informative and made the purchase of the car very easy, have already recommended to friends and family.

The purchase of my car was made easy in every way from purchase
To handover
The staff were so helpful in every way possible

Buying my car was easy and it was all thanks to a young lad who was training called Elliott. He was very helpful and understanding. Very pleasant young man

I really would not bother. People are being ripped off. My car was valued at £420 by webuyanycar and that was a joke. These offered me £120!
I wonder how many people get ripped off.

Very good service and experience when purchasing a new vehicle today. Our Sales Executive, Zeynep Salman, was patient, thorough and explained everything clearly throughout the process.

I bought a car for £2100 from motor point peterborough ony came with one key was not told about it now they told me not there problem so will not put things right bad company to use stay away from the lieing people who work there

won't be buying from this company again.

After purchasing a car from Motorpoint, we later discovered it had been fitted with a track-only exhaust, which is not intended for use on UK roads. The exhaust is clearly stamped "Track Only", so it's difficult to understand how this was missed if the vehicle had been properly inspected before sale.

Motorpoint maintained that they had carried out all the necessary checks, but despite numerous emails and phone calls, we got nowhere. The customer service has been extremely disappointing, and I feel they were more interested in making a quick sale than ensuring the vehicle was accurately described and roadworthy.

The matter has now been referred to Trading Standards. In the meantime, I'm left with the expense and inconvenience of having to replace the exhaust so the car can be returned to legal road use.

Motorpoint Newport, south wales were fantastic. Bought a car off them 18 months ago and decided I was going to start browsing at electric.
They found me an Audi Q4 E tron across the other side of the country. Offered me a test drive of a different colour one they had in stock which I declined as the wife has had a couple of electric cars before so just sat in it to make sure it was suitable.
Finance sorted in 5 mins flat and car delivered to Newport in around 5 days including the weekend.
Big thanks to Owain Caple-Davies and Michael Gittins in the branch for all there help. Will drop some beers in for you soon

Harrison George was great from beginning to end of the process. He took time to explain everything, secured me finance, found a brilliant car for me, always replied to emails, remained calm and helpful and made the whole thing very easy. 5⭐️ salesperson.

Be wary when buying a car from Motorpoint. I bought a 2 year old Skoda Karoq. The purchase experience itself was fine, although I encountered a few gentle pressure tactics from the person I dealt with, such as, 'If you don't come back today I can't be sure the car will still be here tomorrow,' and when I did return, and was deciding what to do, 'We need to do this quick, as my team that processes the car will need to go home soon'. Ultimately, I bought the car, which was my decision, and I was slightly naive, as I hadn't previously bought a car in over 20 years (to which he reassured me, 'You have absolutely nothing to worry about, we're a massive reputable company that isn't going anywhere and can't afford to o anything wrong). Lesson learned.

The car itself runs fine (to date), but I was disappointed to learn it had undergone extensive touch-ups and paint corrections to mask damage. At 5pm in the pouring rain, and due to how the cars are prepared, the issues were difficult to spot; however, after a few days, they became quite noticeable. I took the car to a detailer who was pretty shocked - the whole bonnet and front wing had been repainted, and some of the damage is now visible again. (He was also appalled at how dirty the engine bay was, but that's a different story). I now have to pay a decent amount of money to get the car repaired and brought to the standard I would have assumed Motorpoint would sell the car in.

I initially didn't plan to leave a review, but after emailing to let them know my frustrations and receiving a delayed and polite response that essentially said, 'It's your fault; there's nothing we can do about it,' it left a poor taste in my mouth. I 100% accept I could have inspected the car better. But what Motorpoint could do is ensure they tell customers about any pre-existing or previous damage on the cars they sell. That doesn't seem like an inappropriate ask.

I won't buy from Motorpoint again, and I write this review in the hope that others will think twice. And if you do decide to use them, inspect the car better than I did, and ask specific questions about any corrective work that has been done

Its been great experience. I bought my car two weeks ago and Jake was very helpful and very professional dealing with many aspects of my car sale. Thank you 🎈♥️🚗