Motorpoint Reviews 

So appreciative for the whole service from George, from the moment i walked through the door. He was super friendly & did all he could to help. I ended up having an issue with getting a car delivered but he was trying everything from his side to keep me satisfied and keep me up to date. Super grateful for his help

Reece was very polite, informative and helpful throughout the process.
Thank you

Micheal was most helpful throughout the buying process, & so far we are happy with the two Peugeot cars

Excellent customer service

Fantastic service from start to finish, from the first person we spoke to to the last.

Purchased our 3rd car from Sheffield Motorpoint. A pleasant experience provided by Adam.

We had a few issues on collection that required attention. Donna and Adam promptly dealt with these and resolved.

As much as Motorpoint claims to be a honest and an easy to deal with before and after motor sales company.

I find this hasn’t been true in my case.

I have had an awful experience in buying a 2023 BMW IX1. It had been prepped left with heavy bumper scratching which I was told wasn’t the standard they presented cars in.

On top of this, driving away and finding 4 days later when washing the car of an undisclosed knock to the front structure of car. This threw parts to be misaligned and damaged within engine bay.

Went back to Peterborough branch to be told unfortunately I had signed a waiver to confirm the car is perfect and therefore was being directed in the direction of being told there’s nothing they can do.

When put a strong complaint to customer care the service manager very swiftly agreed there was damage and they could attempt to fix.

The whole process of buying a £28k car was totally unacceptable from workers attitudes to then being directed to Bethany the care manager who kindly accepted to fix the problems.

If it hadn’t been for her the car would have definitely been rejected and a case through small courts to seek legal action raised if repairs were not satisfactory completed.

It took about 4/5 trips overall to Peterborough Motorpoint to eventually get my dream car back and driving in it once it was repaired.

However to anyone buying from Motorpoint please with your own due diligence and where possible get a mechanic to check over before buying instead of relying on Motorpoint as in my case they did not get it right the first time.

Excellent service overall Very helpful salesperson.
Only thing that was frustrating was poor communication following visit to Motorpoint when I spoke to member of staff with a query on same day of visit and asked to speak to salesperson and was told they would pass message on and call me back but that didn’t happen
Again Motorpoint rang on 3 separate occasions 5 days later however it wasn’t the same number given to me by salesperson and no voicemail was left so I didn’t answer thinking it was a scam. The calls were to tell me the car was in the garage having been delivered from another garage. I could have had car earlier than when I purchased it. The salesperson did apologise.

We couldn’t be more pleased with the customer service we received when purchasing our new car today.
We were helped and advised by Ashton Nuttall.
Nothing seemed too much trouble for him .
He was very helpful, knowledgeable and professional throughout .
He also gave us plenty of space to be able to browse the huge selection of cars.
At not point did we feel pressurised into making a decision about purchasing a car but at the same time we felt anything we asked was answered promptly.
We would definitely buy another car from Ashton .

Really helpful helped with all my queries brought forward my day of collection great customer service

chloe was an absolute treasure. She was patient answered all our questions. lovely and friendly approachable, yep five star rating from us.

Ryan, the most helpful guy in the store. I was after a performance car and he was able to provide me one also told me ways to get rid of my old car really appreciate it.

This is our 4th car from Motorpoint the service we received was Excellent from trade in to completion of our new car
No pressure from anyone just good Professional Advice

In fact of our friends have bought new cars

Staff was really helpful, pleasant. Pricing was competitive Good service.

Salesman, Alex very helpful and knowledgeable about the car

Great communication throughout the part exchange and purchase of new car. Staff at the store were professional and well informed. The price for a 3 year old used car was the best I found and they transfered the car from another Motorpoint at a reasonable extra charge. Very happy with the service.

Great help listening to desire. Good hassle free part exchange. Prompt attention you sort out minor concern

Perfect service from beginning to end. I've never bought a car like this before having always gone to a traditional showroom, but never again. From the people on the phones to the team in Edinburgh I really couldn't fault them and drove away in a new car. outstanding service ... Give it a go