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Motorpoint - Burnley Reviews 1,590

TrustScore 4.5 out of 5

4.7

Rosegrove Lane, BB12 6EH Burnley, Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great support and communication from the staff. Didn't pester or push me into making a purchase. Allowed me to walk arouns and sit in the cars independentlym Found me the best deal. Best experience of... See more

Company replied

Rated 5 out of 5 stars

Excellent service from both Widnes and Burnley, very helpful and friendly staff. The process did not feel rushed and happily there was no pressurised selling. Thank you for helping me find my new car... See more

Company replied

Rated 4 out of 5 stars

Quick and efficient.Disappointed when I picked it up that it hadn't been valeted though.Took it back and still wasn't done properly but came home and cleaned it inside myself.

Company replied

Rated 5 out of 5 stars

Your agent he was very welcoming , not pushy and gave you the facts . I have recommended you and this agent to a friend with no hesitations. His name was Naz . I found everything so far very timely... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

9.9% APR on all electric cars

Limited time only

Limited time only
Now is a great time to make the switch to an electric vehicle. We're here to make your electric car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Rosegrove Lane, BB12 6EH, Burnley, Lancashire, United Kingdom

  • 01282 881355
Promotion box for Motorpoint - Burnley

Why buy new?

Save £1,000s buying nearly new

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

looking for a car

really good experience made to be comfortable in looking for a car and staff very friendly and helpful

29 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're so glad you felt comfortable looking for a car and found our staff friendly and helpful. Thank you for your feedback!

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Issy was very knowledgeable and made…

Issy was very knowledgeable and made the whole process seamless. He assisted with all aspects down to the road tax. Excellent service and after care.

24 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're so pleased to hear your experience was seamless and that you received excellent service and aftercare. Thank you for your kind words!

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Excellent service

Excellent service, good communication and very quick with problem solving.

Good choice on cars with a hassle free looking experience.

26 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're so glad you had an excellent experience with our service and communication! We appreciate your kind words.

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Overall a pleasant purchase experience

Overall a pleasant purchase experience. Cameron was extremely helpful guiding us through the whole process. Definitely recommend Motorpoint

20 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're delighted to hear you had a pleasant purchase experience and found our team helpful. We appreciate your recommendation!

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Great service

Great support and communication from the staff. Didn't pester or push me into making a purchase. Allowed me to walk arouns and sit in the cars independentlym Found me the best deal. Best experience of purchasing a car to date.

20 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're so glad to hear our team provided great support and communication without pressure. It's wonderful that we found you the best deal and made your car buying experience so positive!

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Excellent service

Excellent service from both Widnes and Burnley, very helpful and friendly staff. The process did not feel rushed and happily there was no pressurised selling. Thank you for helping me find my new car

25 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're so pleased to hear you had an excellent experience with our helpful and friendly staff. We appreciate you choosing us to find your new car!

Thank you
Motorpoint Burnley

Rated 4 out of 5 stars

Polite salesman

Polite salesman. No pressure to buy extra products.

20 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We appreciate your positive feedback. We are glad our team provided a pleasant experience.

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Excellent service

No pressure, Friendly staff. Good service throughout.

25 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We appreciate your kind words about our friendly staff.

Thank you
Motorpoint Burnley

Rated 4 out of 5 stars

Quick and efficient.Disappointed when I…

Quick and efficient.Disappointed when I picked it up that it hadn't been valeted though.Took it back and still wasn't done properly but came home and cleaned it inside myself.

19 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We appreciate your feedback and are truly sorry the valeting was not up to standard. We are addressing this internally to ensure it doesn't happen again.

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Definitely use again. Both Logan (Sheffield) and the gentleman in Burnley were superb.

19 May 2026
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Reply from Motorpoint - Burnley

We're so glad you had a great experience with us! We appreciate your kind words and look forward to serving you again.

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Your agent he was very welcoming

Your agent he was very welcoming , not pushy and gave you the facts . I have recommended you and this agent to a friend with no hesitations. His name was Naz . I found everything so far very timely like the mats came quick , and dashcam apt . Still waiting full paperwork but it is a bank holiday

20 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're so glad to hear about your positive experience with our team and the timely service you received. We truly appreciate your recommendation!

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Great staff especially Joe who we dealt…

Great staff especially Joe who we dealt with,very informative, very relaxed atmosphere to view cars and no pressure from staff. Great facilities.
Would recommend.

23 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

Thank you for your wonderful feedback! We're so pleased you had a relaxed experience viewing our cars and appreciated our facilities. We truly value your recommendation.

Thank you
Motorpoint Burnley

Rated 4 out of 5 stars

Very friendly Motorpoint Burnley

Very friendly, and Nazz took his time with us especially myself.

16 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We are so glad our team was friendly and took their time with you. Thank you for your feedback.

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Great experience buying with motorpoint

This is the 4th car I have had from motorpoint - great customer service and care - they keep you updated through the buying process. Good price for exchange and always really happy with what I have bought. After service is good as well

19 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're delighted to hear about your continued positive experiences with us! It's wonderful to know you appreciate our customer service, updates, and fair exchange prices. We're glad you're happy with your purchases and our after-sales support.

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Hamza was excellent

Hamza was excellent
Fantastic customer service

19 May 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're delighted you had a fantastic customer service experience. Thank you for your kind words!

Thank you
Motorpoint Burnley

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