Motorpoint - Chingford Reviews 716

Buying a car from Motorpoint was a vast improvement on my previous experiences of buying from regular dealers. The whole process was more professional and felt more honest. They were also relaxed, keeping the car I had reserved without complaining when I deferred my visit twice, and accommodating my late arrival (due to a tube strike). I would buy from them again. If you go to the Chingford store, ask for an appointment with Maddie. She does an excellent job.

We sold a car to Motorpoint today and I must share my experience.
The whole team are extremely welcoming and polite and very open and honest. Ibo checked our car initially on Sunday and was honest and very helpful when advising on what we needed to go away and do to get the best price we can for the car for example an oil service. We returned 2 days later, waited for less than an hour, whilst the car was inspected, in the comfortable seating areas where we were offered tea or coffee. A very lovely lady (sorry didn't grab her name) and a very helpful guy named Andy joined us and explained that the offer was slightly less than the online offer due to the alloys being chipped, but the drop was very respectable and we were not disappointed at all. We accepted the offer and the funds were in my account immediately. What a great service from everyone and a great outcome for us. Compared to other companies we had previously had contact with Motorpoint Chingford excelled them all. Very professional, none of this plastic office in a car park rubbish. Definitely recommend! A++++

Your response does not answer the complaint. The fact is that you were not transparent when I asked if any damage had occurred to the car. You did not disclose the fact that damage had occurred to parts of the car and it had been resprayed, knowing that I would not have bought the car if you had told me this. Its not a case of miscommunication as you state, its a clear case of being lied to in order to sell the car. I should therefore be compensated for this.
M Yildiz

Great customer service

Great experience! We were very well looked after by Zeynep. We had some delays with exchanging our car (our own fault) and she did what she could to speed things up and kept us updated throughout.

No hard sell, just great service. She called afterwards to check everything was OK and remind us of the aftercare available.

Recommended 100%

I got an overall level of first class service that far exceeded anything that I have received from a main dealer. The car itself came in looking as brand new. Zeynep Salman who did the vehicle handover, and Raj Ranga the sales person who sold me the car did a flawless job and were both extremely pleasant and patient. I'd happily recommend Motorpoint to anyone. My friend also bought a car from Motorpoint and again the service was excellent

You guys are so helpful

This was the first time I had bought a new car in many years, and I found both staff members that I dealt with to be friendly, helpful and efficient.
The first time I visited the site to have a look at what was available, Ibrahim helped me. Although I had an idea of what I wanted, when nothing was immediately available he suggested an alternative that I hadn't even thought of, which I really liked and ended up buying! He answered all my questions and explained things clearly and simply, so there was no misunderstanding.
When I returned a week later to collect the car, I was helped by Zeynep. The showroom was really busy with lots of customers, but Zeynep took the time to talk me through everything and made the process as straightforward as possible. I also appreciated the follow up phone call she made the next day, to make sure everything was okay and I was happy with the car.
I would certainly recommend the company to anyone I know who's thinking of buying a new car.

Great stock, really simple to do business with and a great sales rep in Gorkem

Great experience purchasing from Motorpoint in Chingford. Maddie was excellent and helped with all my questions etc. Cannot recommend enough

Very helpful and friendly staff

Very efficient and friendly

Gorkem showed us the car initially. He was very helpful and we didn’t feel under any pressure.
Chloe completed the sale. She was professional and made us feel at ease.

Me and my partner always come to motorpoint in Chingford to upgrade our vehicles. Nik always helps us and is very efficient, polite and helpful. The Chingford branch always has a great selection of cars, myself and my partner always find a unique looking car whether it’s the spec, design or colour. Motorpoint also offered us a great price on our previous vehicle, and the selling process is very quick and easy. I cannot recommend them enough and will continue to always purchase my cars through motorpoint. Thank you 🙏

I had a great experience buying my car from Motorpoint Chingford. Maddie was absolutely brilliant from start to finish. Her customer service was excellent, she was helpful, friendly and made the whole buying process feel smooth and stress free.

She took the time to answer my questions clearly and made sure everything was handled properly, which made a big difference to the overall experience. Motorpoint Chingford should definitely be proud to have her on the team, and honestly, Maddie deserves a raise!

I would definitely recommend Motorpoint Chingford to anyone looking for a smooth and professional car buying experience.

Only one small issue. Plus you were honest

I enjoyed the professionalism with which the company supported me in buying my car. They were transparent and answered all my questions and worked with me to provide the kind of finance that will not impact my current lifestyle nagetively.
The staff that attended to me on the day i purchased car was awesome. She conducted herself professionally well.

Everything was straight forward and explained properly.

Gorkam at the chingford branch is always so helpful and efficient. He’s helped do my last 3 cars and everytime he makes it as easy as it can be. Thanks again to him and the motorpoint team who were helpful chipping in on their parts. Decent range of cars, and got me a good price on the one I wanted.