Motorpoint - Edinburgh Reviews 

Purchased a 2024 fiat 500 for our daughter in august, all seemed well until 4 weeks later a warning light flashed up (pressure sensor) when we looked it up is said do not drive vehicle. We then realised the oil was completely empty, we booked in for a service with a local independent garage and they did a full check on the car,
Severe oil leak, cracked undertray, almost flat battery and tyres that were 84% worn tread and cracked. When I brought this to the attention of motorpoint they did cover the cost to replace the battery, advised us to book into fiat and happy to say the oil leak was sorted under warranty although she was without her car for 2 weeks. Motorpoint have taken no responsibility for the cracked undertray and advised us that this must have been damaged in the 1000 miles of our ownership, with regards to the tyres in december 2025 at 9000 miles the tyres were recorded at service as being 3mm, however in the PDI paperwork we were given on purchasing the car the tyres were recorded as 3.5mm at 13k miles in August 2026, even though they are the original tyres. When questioning the discrepancy I was sent a copy of the PDI that was apparently done but the tyre measurements state 3mm and the battery health as 0% so does not match the PDI given to my daughter on purchase. I appreciate you say the tyres have passed motorpoint preparation standard, however if the car has done an additional 4k miles its impossible for them to have been 3.5mm at point of sale, not really acceptable to have to change tyres 1 month after ownership. A decent garage would surely change tyres that have minimal life left in them.

Our mistake for trusting that the car would be roadworthy and definitely do not recommend purchasing a car from Motorpoint unless you have someone with alot of car knowledge with you. When my daughter drove down to collect the car from the Edinburgh branch she was not offered a test drive or have anyone show her around the new car as she had traded in her old Fiat at same time so knew where everything would be apparently.

All in all a very disappointing time for our 21 year old daughter and questionable standards from Motorpoint,

Simple process,with no haggling.
Caitlin and her Trainee were very helpfull.
Will defo return for my next car.

The lack of communication let the whole experience down. The large centralised operation means that communication between the branch, the head office and the customer is poor, if not inextistent unless chased by the client (and by the way it's very difficult to speak to an agent). We ended up not buying the car we had planned, because we believed that may be indicative of customer service going forward.

cannot recommend sanjay enough he made the whole process fabby

Value is of course important. There are also lots of paperwork issues to wade through, the young ladies that helped through the process were professional and freindly. This made the whole experience a positive one.

Great customer service
Excellent service

Great experience friendly and helpful people
So causal not pushy at all

Great service from walking through the door to picking up my car. Would highly recommend the Edinburgh Seafield branch

Getting my car through Motorpoint was an absolute breeze from start to finish. The entire process was seamless and incredibly relaxed.
​A special shoutout to Sanjay Singh, who was absolutely fantastic. He talked me through every step of the process, was super easy to chat with, and took care of all the arrangements for my pickup.
​When I arrived to collect the vehicle, Connor McGrath was equally brilliant, helping me finalize the last few details quickly so I could get on the road.
​Fantastic customer service all around—I couldn't be happier with the experience!

great service, no pushing, so easy, can not felt the brilliant service i got from Lewis Threlfall at Motorpoint Edinburgh 😊👍🏻

Great deals and helpful staff

Helpful and trusted to take car a test drive without the seller

No pressure sales and I got a really good trade in on my car . Sanjay was excellent through the whole process

Just was excellent from beginning to end. The girl who I dealt with (I think it was Kaitlin) was superb and couldnt have done more to make me feel comfortable about everything. Connor also fulfilled his role very professionally. Thank you Motorpoint Edinburgh.

Although the car is ordered to be shipped up was in the end not what I expected, the staff were friendly, helpful and patient as I decided what to do. They took me through my option and through the other cars I they had in stock. Eventually I found another car that matched what I was looking for. From there on the experience was even better with them making sure everything was perfect before I left. I would highly recommend motorpoint Edinburgh to anyone looking for their next car.

Sold a car here and was overall very good. Harry was excellent.
Be aware service history needs to be printed and handed over at the time, rather than the online wording of "if available".
The quoted priced will come down a bit but if you're not aware of that then what rock do you live under

Very simple transaction with minimal fuss

Good selection of cars..Decent trade in price..NO pressure from salesman in the yard, left to 'prowl' without being hassled! Good comms...yeah seems to have gone well so far! Hopefully car picked is reliable...hate buying a new car!

Good customer care and no forced sales

Staff were all excellent, price for the car was very competitive compared with other outlets.