Masumi Headwear Reviews 

224
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Wonderful experience and fantastic products! I ordered two chemo sleep caps for Mum and accidentally entered the wrong shipping address. I spoke to a member of the team who was extremely helpful and r... See more

Rated 5 out of 5 stars

When I rang to place my order the customer service advisor was extremely helpful. I’m really pleased with my purchases and will definitely be ordering again

Rated 5 out of 5 stars

I absolutely love Masumi Headwear and couldn't recommend them more! The hats are beautiful, comfortable, and made with so much care. But what truly sets Masumi apart is their customer support. I r... See more

Rated 5 out of 5 stars

Ordered 3 items Friday afternoon knowing that 1 was out of stock and would follow "in a couple of weeks" with the other 2 expected Thursday. They arrived by Monday.... closely followed by the rema... See more

Company details

  1. Headwear Store

Information provided by various external sources

Here at Masumi headwear UK, we are all about helping people find their confidence. Through our amazing headwear we aim to empower people who may have experienced hair loss for any reason. We do this by helping people use our fashionable headwear as an outlet for regaining their confidence through style and by ensuring all our headscarves are designed meticulously, so that they are both comfortable, breathable and wearable in everyday life. Whether you are looking for any type of headwear for cancer suffers, funky chemo hats or headwear for hair loss we have a range of options for you! Plus, all our headscarves are designed with beautifully soft material and natural fibers, including our popular bamboo range. All our headscarves are designed to be extremely comfortable, durable and of course super stylish so that you can go wherever you want and do what you want with all the confidence and style you desire.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

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4.7

All reviews

(224)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing surprise!

I had ordered my mom a chemo sleep cap because she is losing her hair from chemo treatments for terminal lung cancer, I took the cap to her when she was in the hospital and she used it while she was there for 2 days. Mom absolutely loved the cap and said it was so comfortable.
When she was medically transported back home they did not bring her sleep cap back and nobody in the hospital could find it. I emailed Alexandra who had been helping me with my order and was just letting her know that my mom enjoyed the sleep cap and let her know what happened and to thank her for her help and kindness with my order.
Today I received an email from Alexandra, she said that she is sending a new sleep cap for mom and she hopes she loves it!
This company is amazing and so kind!
I would highly recommend 😊

18 June 2024
Unprompted review
Rated 2 out of 5 stars

Disappointing and faulty producy

I'm disappointed with Masumi as I received a chemo cap which was faulty (the seam along the top was stirched in a way that stuck up as a ridge on top). There was no returns label with it so I had to pay postage to return it (on top of ghe postage paid to get it). Very disappointing.

3 April 2024
Unprompted review
Rated 1 out of 5 stars

Is there somewhere I may track my…

Is there somewhere I may track my order?
I ordered on Feb17th and it is March 2nd. seems like ample time to ship items

17 February 2024
Unprompted review
Masumi Headwear logo

Reply from Masumi Headwear

Hello Teresa, Thank you for your message. We noticed that your order was sent via USPS and a team member from Masumi Headwear has already emailed you with the tracking number and advised that according to USPS, your order has been delivered . We did not receive any response to that email. Please could you check your spam folder and most importantly let us know if you received your order okay?

If you need any help email us on info@masumiheadwear.com

Thank you and sorry for any inconveniences caused.

Masumi Team

Rated 5 out of 5 stars

incredible customer care, notably Alex

really great products [see Yanna for versatility and wind your own choice of scarf through loops, a creative and uplifting fashion experience!]
But most of all, excellent customer care and service
A very empathetic company

7 February 2023
Unprompted review
Masumi Headwear logo

Reply from Masumi Headwear

Thank you so much for your wonderful review. This means so much to us.

Many thanks

Masumi team.

Rated 5 out of 5 stars

Stylish hats that are of a great quality. They are so comfortable to wear

I was very lucky to win a prize where I got a selection of Masumi hats and I am really happy with them. The hats are all of such a good quality. They are all really soft and comfortable to wear. I love the primrose hat in champagne colour. The hat looks so stylish and fits really well on my head. I love the colour as well. The Dorna hats in the grey black and the grey pink colour are really stylish and I love the striped look of them. My favourite winter hat is the Bianca in brown. It is so soft and comfy and it really keeps you warm in the cold weather. I will definitely be purchasing from Masumi Headwear in the future and I will be recommending them to everyone.

19 February 2022
Unprompted review
Rated 5 out of 5 stars

Perfect

I bought a Bella turban and it's so soft, made mostly of cotton and is perfect for indoors. The colour that I wanted was no longer available but the same day as I ordered it I was contacted and offered other colours which was fine. I received my turban the next day. Excellent service and it kept my head warm while not too hot as did another so called cool chemo turban which was polyester, too tight and much too warm from a different company

4 February 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful headwear and great customer service

Beautiful headwear and great customer service.
I was bought a couple of their chemo hats which weren’t really my taste. The staff at Masumi were so lovely and allowed me to exchange them for 2 beautiful hats that I love. They are so comfortable to wear.
Thank you for your help.

24 August 2021
Unprompted review
Rated 5 out of 5 stars

This business is wonderful

This business is wonderful - the quality of the hats is great (they are beautifully designed, in really soft material) and the service brilliant.Thank you for your beautiful work which makes a massive difference to people going through a tough time.

Veronica Scarano

2 June 2021
Unprompted review
Rated 5 out of 5 stars

The Best

This is the most expensive but by far the best sleep hat that I have. I tend to wear it during the day because it’s cool, comfortable and looks good.

8 February 2021
Rated 5 out of 5 stars

Beautiful hats

I bought two very nice hats, they are very comfortable, when you wear them you don't feel like you are wearing them because the material they are made of is soft and breathable. They also make you look beautiful! I recommend them

20 January 2021
Rated 5 out of 5 stars

I love my Masumi Chemo hats

I love my Masumi Chemo hats. Happy to wear them in preference to my wig. They look stylish & are so comfy & warm. Nearly at the end of my chemo so I may have my hair back in the not too distant future.
Maddie.

7 December 2020

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