Wonderful experience and fantastic products! I ordered two chemo sleep caps for Mum and accidentally entered the wrong shipping address. I spoke to a member of the team who was extremely helpful and r... See more
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See what reviewers are saying
When I rang to place my order the customer service advisor was extremely helpful. I’m really pleased with my purchases and will definitely be ordering again
I absolutely love Masumi Headwear and couldn't recommend them more! The hats are beautiful, comfortable, and made with so much care. But what truly sets Masumi apart is their customer support. I r... See more
Ordered 3 items Friday afternoon knowing that 1 was out of stock and would follow "in a couple of weeks" with the other 2 expected Thursday. They arrived by Monday.... closely followed by the rema... See more
Company details
Information provided by various external sources
Here at Masumi headwear UK, we are all about helping people find their confidence. Through our amazing headwear we aim to empower people who may have experienced hair loss for any reason. We do this by helping people use our fashionable headwear as an outlet for regaining their confidence through style and by ensuring all our headscarves are designed meticulously, so that they are both comfortable, breathable and wearable in everyday life. Whether you are looking for any type of headwear for cancer suffers, funky chemo hats or headwear for hair loss we have a range of options for you! Plus, all our headscarves are designed with beautifully soft material and natural fibers, including our popular bamboo range. All our headscarves are designed to be extremely comfortable, durable and of course super stylish so that you can go wherever you want and do what you want with all the confidence and style you desire.
Contact info
5 BALHOLM COURT, M20 6AH, MANCHESTER, United Kingdom
- +44 (0) 161 282 8843
- info@masumiheadwear.com
- masumiheadwear.com
4.7
Excellent
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I was really anxious about loosing my…
I was really anxious about loosing my hair and purchasing hats:scarfs.
Your headwear is absolutely gorgeous and is exactly how it looks online. I feel confident wearing it.
I have sent a couple of enquiry emails and had very prompt and helpful replies. Thanks you so very much for making this part of my journey easier than I anticipated.
14 November 2018
Unprompted review
Reply from Masumi Headwear
Dear Bella, We are so grateful to you for sharing and leaving us this wonderful review. We know how difficult it is to lose your hair and are so happy that we could help you in your journey. We strongly believe that losing your hair does not mean that you should lose your sense of style and we dream to empower those with hair loss through fashion. Thank you again. You have inspired us! X Masumi Team
Excellent service
Excellent service. Products arrived ahead of delivery date quoted when I ordered them. The turbans/ headwear are of soft silky cotton, very comfortable to wear. I love that there is a range of styles and colours. The ones with the long tails give flexibility in how you style them. I do, however, think that they are rather expensive especially for those who need to wear them all the time and so need to buy a larger variety.
12 November 2018
Unprompted review
Reply from Masumi Headwear
Dear E.J,
Thank you so much for taking the time and leaving us your kind review. We were so pleased to see that that you have been happy with your headwear and our service. Thank you :) . With regards to our prices, we always have offers on Masumi, so please check out our sales page on the website and I suggest if you wish, please sign up on our VIP MEMEBER club to receive exclusive discount codes to save on our products. All the very best to you and again thank you so much for taking the time for leaving us a review and your feedback. Masumi Team X
The beanie hats stretch during wear.
The beanie hats look great and are very comfortable but because they are mainly cotton they stretch during wear and don’t look so good. They don’t go back to original size when washed. Would not recommend.
6 November 2018
Unprompted review
Reply from Masumi Headwear
Dear Deirdre, Thank you so much for your feedback. I am sorry that you had a
problem with your headwear. The style Connor, if one of customer's favourite and this is the first time we heard about this problem. Perhaps maybe,there was a fault with this particular item,which in that case, we would like to replace it for you free of charge as we wish you to be 100% happy with all Masumi Headwear products!
Please contact our head office on 0161 282 8843 and we can send you a new one out straight away! Also we recommend to always follow the washing instruction on our headwear, as it is very delicate and we recommend hand wash only.
nice fit and design
nice fit and design, have been wearing it to bed to stop my hair falling out all over my pillow. thanks.
2 November 2018
Unprompted review
Reply from Masumi Headwear
Your welcome Patricia and thank you so much for taking a time and leaving us this lovely review! All the best to you. Masumi Team
I placed these hats for my friend she…
I placed these hats for my friend she was delighted with one she got but she’s waiting for her second one can you let me know when it will get here
24 October 2018
Unprompted review
Reply from Masumi Headwear
Thank you for rating us 5 star! 😊 we are so pleased your friend is happy with her order. The secound hat is also on its way and should be with her soon . Thank you again for taking the time and writing this review x Masumi headwear team
I am in love with all the products made…
I am in love with all the products made with love! We can feel it was made with love! Thanks 🙏
21 October 2018
Unprompted review
Reply from Masumi Headwear
Dear Ana, Thank you so much for your kind review. We are so glad to read this. You have made our day :) x Masumi Headwear Team
Reply from Masumi Headwear
Thank you Beverley for your kind review and feedback! We are so happy to hear you are happy with your headwear from Masumi :)
Masumi Headwear Team
Comfortable and stylish
My Masumi products have helped me through a very difficult time. They are so beautiful and so comfortable! They are very attractive and I feel good while wearing them. I've received so many compliments on my stylish headwear!
18 October 2018
Unprompted review
Reply from Masumi Headwear
Thank you so much Sherry for sharing this and glad that we have been able to make a difference in your journey. It is wonderful to hear you had so much compliments on your headwear. Thank you :)
We wish you a speedy recovery . Kindest regards
Masumi Headwear x
Stylish and comfortable fit
Stylish and comfortable fit. Well made and enjoyable to wear.
13 October 2018
Unprompted review
Reply from Masumi Headwear
Dear Shirley, Thank you so much for taking the time and writting this review for us and gave us a five star rating! You have made out day! Thank you :) Masumi Headwear team
Gift wrap and message was offered as an…
Gift wrap and message was offered as an option, which I requested. The headwear was to be a surprise gift for my sister-in-law who is undergoing radiotherapy and chemotherapy for an aggressive brain tumour. It arrived without the gift wrap or message, my sister-in-law who has reduced cognitive function at present, was confused and so returned the item. This resulted in her feeling very awkward when she realised that she had rejected a thoughtful gesture.
They contacted and offered a replacement and were genuinely apologetic, so in the end everyone was happy.
9 October 2018
Unprompted review
Reply from Masumi Headwear
Dear Julia, Thank you for your message.I was so sad to see the confusion we have caused for you and your sister in law. This was not our intention and we have just checked your order and have realised our error. We have now adjusted the system in a way to make sure that these messages are more clear for our team in future.
So in order to put things right, we wish to offer your sister in law a free gift " a choice of any headwear from our collection" . Please contact us and we will send this for free to her to make up for the mistake we have made. Thank you once again for your understanding.
Finally I wish your sister a speedy recovery.
Ali Nowroozi (Founder of Masumi Headwear)
Disappointing
The item looked good and was comfortable to wear but every time I turned my head or moved it, the hat 'walked' so I have constantly had to keep pulling it down to make sure it covered my head. Maybe it just isn't big enough or my head is too big! Disappointing!
3 October 2018
Unprompted review
Reply from Masumi Headwear
Dear Rachel,
Thank you so much for leaving us this message and review.
I am sorry to read that the size of the headwear was not suitable for your head. If you contact us via email on info@masumiheadwear.com with your information or contact us on number 01612828843 and one of our team member could help you to choose the suitable headwear. Please note we have headwear suitable for different size head so I am sure we are able to assist you. We wish you to be 100% satisfied with Masumi Headwear products and love what you are wearing, so please get in touch and we are happy to exchange your headwear for Free. Thank you. Masumi Team.
I ordered 3 beanie/scarves for a friend…
I ordered 3 beanie/scarves for a friend in another country. They arrived in a week and looked fabulous.
She described them as gorgeous and so comfortable.
Many thanks x
20 September 2018
Unprompted review
Reply from Masumi Headwear
We are so happy to read your review and to hear that your friend, received her gift on time and she loves it! Thank you so much for this , YOU HAVE MADE OUR DAY! :) X
The headwear was good but I did order…
The headwear was good but I did order silver grey but it looks blue but it looks alright
15 September 2018
Unprompted review
Reply from Masumi Headwear
Thank you for your message. The colour Silver Grey does have a blue tone in it which is shown on the picture. However, we will make more pictures to show the colour more clearl in future. I am glad however that you liked the colour :) . This colour is actually very popular with our customers.
Beautiful designs and fabulous quality…
Beautiful designs and fabulous quality - so soft, definitely will treat again sometime soon.
10 September 2018
Unprompted review
Reply from Masumi Headwear
Thank you so so much for your kind review! You made us smile :) Please use the code VIPMASUMI10 for your next order to receive 10% discount. Kind regards Masumi Team
Great product good delivery
Great product good delivery. My partner loved them. Hand written Gift wrap message a little amateurish not really in line with product quality either don’t offer it or do it better
29 August 2018
Unprompted review
Reply from Masumi Headwear
Thank you so so much for your kind review and feedback. We have upgraded our gift wrap service after your advise. Thank you for this. Our customers now receive a beautiful card together with their gift wrap free of charge! Just at check out, mention in the special note section your instructions and we do the rest. Kind regards Masumi Team
Reply from Masumi Headwear
Thank you Sylvia for taking the time and leaving us a review. We are pleased to see you like our products and received in good time. :) Masumi Team
Hats were a little big only come in 1…
Hats were a little big only come in 1 size fitter elastic to cap style hat and that see to help.and added a couple more stiched to the other one
17 August 2018
Unprompted review
Reply from Masumi Headwear
Dear Shirley, Thank you so much for taking the time and leaving us a review. We have smaller size hats as well if you need. Please check our page on all products and in tha categories section, choose Size: Perite and you should be able to find a good selection of Headwear. If the other hat is not suitable you can send this back and we can exchange it for you 😊
Love Masumi Headwear
Love Masumi Headwear, I am so happy that I found their website. Their headwear is so soft and comfortable will be buying more
15 August 2018
Unprompted review
Reply from Masumi Headwear
Thank you Anna 😊 We are so glad to read your kind feedback.
I bought the Iris from the yanna…
I bought the Iris from the yanna collection for my mum who has lost her hair due to chemo . She has had so many complements about the headwear and people asking wear she bought it from that it has made it a little easier losing her hair. I had a query and Ali dealt with it compassionately and quickly. I would recommend masumi headwear any time.
14 August 2018
Unprompted review
Reply from Masumi Headwear
Thank you so much Patricia for taking the time and leaving this lovely review for us. We are so pleased to hear that your mother is happy 🤗😊
Great product, delivered fast, ecommerce site easy to navigate.
Received the day after payment. Nice discount through the Teenage Cancer Trust. Lovely product with very soft lining.
9 August 2018
Unprompted review
Reply from Masumi Headwear
Dear Simon, Thank you so much for taking the time and leaving us this review about our Masumi Champions range, which we have made in collaboration with Teenage a Cancer Trust. We are so happy that your are happy with your Headwear. Thank you 🙏
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