Masumi Headwear logo
Visit website

Masumi Headwear Reviews 

224
•
TrustScore 4.5 out of 5

4.7

Headwear Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wonderful experience and fantastic products! I ordered two chemo sleep caps for Mum and accidentally entered the wrong shipping address. I spoke to a member of the team who was extremely helpful and r... See more

Rated 5 out of 5 stars

When I rang to place my order the customer service advisor was extremely helpful. I’m really pleased with my purchases and will definitely be ordering again

Rated 5 out of 5 stars

I absolutely love Masumi Headwear and couldn't recommend them more! The hats are beautiful, comfortable, and made with so much care. But what truly sets Masumi apart is their customer support. I r... See more

Rated 5 out of 5 stars

Ordered 3 items Friday afternoon knowing that 1 was out of stock and would follow "in a couple of weeks" with the other 2 expected Thursday. They arrived by Monday.... closely followed by the rema... See more

Company details

  1. Headwear Store

Information provided by various external sources

Here at Masumi headwear UK, we are all about helping people find their confidence. Through our amazing headwear we aim to empower people who may have experienced hair loss for any reason. We do this by helping people use our fashionable headwear as an outlet for regaining their confidence through style and by ensuring all our headscarves are designed meticulously, so that they are both comfortable, breathable and wearable in everyday life. Whether you are looking for any type of headwear for cancer suffers, funky chemo hats or headwear for hair loss we have a range of options for you! Plus, all our headscarves are designed with beautifully soft material and natural fibers, including our popular bamboo range. All our headscarves are designed to be extremely comfortable, durable and of course super stylish so that you can go wherever you want and do what you want with all the confidence and style you desire.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(224)

22 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Your special headwear is Super

Your special headwear is Super. Soft and beautifully made with no seams that can irritate the tender skin of one’s (hairless) head.
Even the label can be easily removed, because it is glued in.

Beautiful colors, just like the pictures.

The packaging/presentation is nice and the shipment cost to mainland Europe reasonable.

I am very happy with my purchase.

16 July 2019
Unprompted review
Rated 5 out of 5 stars

Quick delivery and the quality of the…

Quick delivery and the quality of the goods is as expected. I haven’t worn the cap yet but I know it’s possibly going to be too big as I seem to have a pin head since I lost my hair! I’m considering going down the wig route but still holding off

19 June 2019
Unprompted review
Rated 5 out of 5 stars

Great style and quick delivery

Arrived very quickly. Whilst I don’t really like wearing hats, this one looks OK. I purchased in advance prior to starting treatment so I’ve got something ready and I’m very happy with my purchase. I might buy another in a week or two now I know how quickly they arrive.

27 May 2019
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, speedy delivery, well packaged good quality product and Im hoping will be as good a service with my returns which I have sent back today, purely because it was the wrong colour for my outfit.

20 May 2019
Unprompted review
Rated 5 out of 5 stars

I found Masumi headwear offered me…

I found Masumi headwear offered me excellent customer service. They were very keen to offer all the help and support that they could - I was most impressed by the way in which they handled my issue, thank you Masumi.

10 April 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look