Londonappliances Reviews 

Ok I could have done this myself but it would have been much harder. This was very easy. Broken old freezer - guys come and change it, swop doors round remove old fridger freezer. Job done. Food cold.

I was having major issues trying to order a new fridge freezer online and somehow ended up with 4 of them in my basket! I was getting very confused and didnt know what I had done wrong, I am 84 years old and not allways very good with these new fangled computers and ordering things online.

I decided to call up and was lucky enough to speak to Jordan. He could not have been any more helpfull and was such a patient young man. He took his time with me and did not rush me at all, even when I was getting a bit flustered and couldnt quite understand what was happening.

Jordan remained very calm and pateitnt throughout and explained everything to me in a way I could understand. He sorted out the 4 fridges in my basket and made sure I only ordered the one I actually wanted! He done everything right and I felt very reassured that it was all sorted properly.

I really do appriciate the help as I was getting quite worried that I had ordered 4 fridge freezers by mistake! Thankfully Jordan was there to sort me out. The order has now been placed and is booked, so I can finally stop worrying about it.

A big thank you to Jordan for being so kind, patient and helpfull. Customer service like this is very hard to find these days and I am very gratefull for all his help. He is a credit to the company and deserves to be recognised. Thank you again Jordan, you were brilliant.

Excellent company. They price matched all other suppliers, communicated throughout the process and delivered on what they said they would.

Fantastic service from my first enquiry right through to delivery. Absolutely top company to deal with. Super friendly and efficient. I will definitely use London Appliances again!

Great products and installations, very professional and helpful!

Amazing service

Adam went above and beyond in resolving a delivery problem. Excellent service thankyou.

I have taken my previous review down now as Lindon appliances have delivered and installed my appliances, which are great . Matthew called discussing my previous problems all corrected today and very pleased with the service of delivery and installation. Thanks .

I phoned London Appliance Store on a Friday afternoon to get a price for the purchase of two appliances. The member of staff said he'd get back to me in 20-30 minutes. I phoned back 45 minutes later because I wanted to get my purchase wrapped up before the weekend.

After my second call to them I contacted Long Eaton Appliance Company who said it was too late to get back to me about availability from the manufacturer by that time on a Friday (4.30pm): they would be closed. They said they'd get back to me by about 10am on Monday. I much prefer knowing the truth about how long I've got to wait instead of being strung along. At 10 on the dot they called with availability. I have since ordered from them, paid a deposit, they've received it in store and we've agreed a delivery date.

And, guess what? A week later, I'm STILL waiting for the call due last Friday from London Appliance Store.

Update 28.08.2026 emailed them as requested on the day that they left their response. STILL nothing heard. Just for the info of other potential purchasers.

Good price. Nice delivery guys arrived when they said they would be.

Very friendly and helpful men delivered fridge freezer. Unfortunately I didn't know in advance when they would arrive so it was a rush to clear out the old fridge and I didn't have time to clean it. Thanks.

London appliances are a fantastic company to deal with whether rental or personal home domestic appliances with great deals.
Mohammad who supported me was truly brilliant and went the extra mile to help when I explained my personal circumstances, great communication and the whole team brilliant.
The support when ordering a dishwasher knowledgable and first class. Well done everyone for making my day so much easier by being super flexible to my needs, the delivery install team 5* thanks Mike R in E14

Excellent advice service from London Appliances when ordering our new Tumble Dryer. Ordered on Monday and delivered and installed the next day, would highly recommend them.

I had a new kitchen project with everything perfectly planned and it got severely delayed thanks to London Appliances. This meant that my entire living space was a construction site for two additional weeks due to this and I was not even been able to make a cup of coffee at home during this time. The pricing and customer service were good but the delivery was terrible. They rely on the manufacturer for delivery (for many of their products) and things become a real mess since they do not have direct control of what is happening (damaged items, missed delivery dates, unnecessary waiting for the drivers to show up, …).

To elaborate on what happened, here is a longer recap:

I ordered two appliances several weeks in advance with an agreed delivery date. One of the two appliances arrived. On the same day, I waited for the second appliance until almost 5 pm. I then called them and they contacted the manufacturer to know what was going on. The next day they found out from the manufacturer that the new washing machine will not arrive since it got damaged just before delivery. I had to order a different machine which was supposed to be delivered by them (not the manufacturer) a week later.

Then on the delivery day, I heard from the delivery person that the machine will be with me in 45 min and it just did not arrive. I heard nothing for a day. Two days later, they attempted to deliver the machine without giving any notice, so I missed the delivery. I then contacted Samuel from customer service to complain. He confirms that it was being delivered by the manufacturer again (not sure why).

Samuel was responsive and tried to get a quick response from the manufacturer. He arranged the machine to be finally delivered on a Saturday and the old machine collected the next Monday. Samuel was helpful in solving a situation he did not create.

Unfortunately, despite Samuel's intervention, the outcome was still the same - a project delayed several days and having to incur extra costs and a huge inconvenience for not having my kitchen finished when it was supposed be ready.

They were not willing to help me there was a little mess on the floor they said it not our job I am an old person 76 with copd I have to do it my self I understand that is not their job but as a human they should consider themselves but it’s ok that it life otherwise they have done a good job kind regards Raman Bhandari

I am extremely disappointed with the quality of the product I received and the handling of my complaint.

Not only was the promised quick delivery not met, but the cooker that was eventually delivered (Tues 7th July) was and is faulty. It has now been two weeks since I received it, it's still in my kitchen and the issue still has not been resolved. Apparently delivery now after 27th July - over three weeks since we received the faulty one!

During this time, I have received little more than a brief apology, and no offer of compensation has been made for the significant inconvenience caused. As a family of five, being without a working cooker for two weeks has had a major impact on our daily lives.

I expected a much higher standard of customer service. I would appreciate a prompt resolution to this matter, along with appropriate compensation for the inconvenience and disruption we have experienced.

If you'd like, I can also make it firmer and more suitable by sending as a formal complaint.

Excellent service from start to finish from London Appliances. Communication was prompt, helpful and clear throughout the whole process. My appliances were delivered exactly as confirmed and the team kept me updated at every stage. Really appreciated the friendly and professional approach. Would highly recommend and will definitely use again. Thank you

This is the second purchase I have made. I found both the sales advice and the delivery and fitting process to be excellent. Jordon gave me expert advice helping me navigate the products to find the most energy efficient and best value, he took time to explain the best options. I would recommend this company if you live in London, value minimising your environmental footprint, want a good price for any product and appreciate the benefits of really good customer service.

Second Order from London Appliances last one in 2021
Easy online process
Placed order chose next day delivery and 8am I have a knock on my door, here’s your new Freezer Miss

Can’t ask for anything else

Sam and Mark delivered my freezer to my kitchen, unpacked installed all within 30 mins

I strongly advise avoiding London Appliances. Their workmen caused a severe leak while working in the flat above mine, resulting in water pouring through my ceiling and fusing my kitchen electrics.

While mistakes happen, their handling of the aftermath has been unbelievably bad. It took 6 months of chasing and a threat of legal action for them to finally admit liability and agree to cover the repair costs and then they stalled payment for over 6 weeks leaving me out of pocket for the repairs I had paid for.