Long Eaton Appliance Company Reviews 

1,047
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful staff in the showroom who provide expert advice and guide buyers toward the most suitable household appliances. Buyers also highlight the extremely efficient delivery service, noting that drivers are always polite, professional, and exceptionally careful when bringing and installing items into properties. Some reviewers were not happy with delivery delays and extended waiting times for their purchased items. Consumers specifically mentioned having to wait several weeks for installation scheduling or experiencing difficulties when delivery personnel arrived alone without adequate assistance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the knowledgeable showroom consultants and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt arrival times, clear... See more

Service

Consumers find service to be a delightful and professional experience from start to finish, with reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting the extensive range of... See more

Price

Customers expressed great satisfaction regarding the affordable costs, highlighting that pricing is extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Long Eaton Appliances gave me a delivery date for my new fridge and met it with no delays or rescheduling. Delivery service was great, Reg & Oliver had the old fridge dismantled and out of the house a... See more

Company replied

Rated 5 out of 5 stars

Not only did you give us a fantastic deal on our new Rangemaster your service was excellent. Gareth was so helpful and obliging in his detailed information re delivery etc. time scale and what was req... See more

Company replied

Rated 5 out of 5 stars

We recently bought an oven and a dishwasher from Long Eaton Appliances. They guided us thought the various products in their showroom, and found us two that were the most suitable for us. In both case... See more

Company replied

Rated 5 out of 5 stars

From order to delivery was super quick and easy! The delivery team were excellent. Reg even advised on my next purchase an American fridge freezer! I’ll be back very soon. Thank you Long Eaton Applian... See more

Company replied


Company details

  1. Appliance Store

Written by the company

We are a family owned appliance and kitchen company, located in the historic town of Long Eaton, Nottingham. We have been trading for over 25 years and in that time, we have amassed extensive knowledge on the large number of appliance brands and kitchens we sell. In addition to our product knowledge, we have many staff members who have been with us for 20+ years! This ensures you are engaging with dedicated experts. As well as being a large appliance seller, we also design and fit fully project managed kitchens. Our team works tirelessly to ensure our clients leave us feeling we have created their dream kitchen. We are also a certified Which Trusted Trader, meaning we are a trustworthy company you can rely on, giving our customers the reassurance that we have been endorsed by a highly respected consumer organisation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,047)

322 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beko washing machine delivery

Reg was superb. Patiently talked me through everything I needed to know offering helpful suggestions as to the simplest approach to getting used to the machine. For the first time ever (and I am 77!) I learned how to know when the machine is fully loaded!! Sean was very much in the background but quietly polite and pleasant.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Top firm & highly recommended

Top firm with great sale and installation staff. The delivery and installation of our fridge-freezer was seamless and Richard did a superb job. We bought our previous AEG fridge-freezer from Long Eaton Appliances 12 years ago and just changed it for an updated model. Very good company and staff and I can highly recommend it. Good job!

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery and brilliant service

Long Eaton Appliances gave me a delivery date for my new fridge and met it with no delays or rescheduling. Delivery service was great, Reg & Oliver had the old fridge dismantled and out of the house and the new one unpacked and fitted within half an hour. Brilliant service, absolutely using them again.

7 September 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a wonderful five star review. It's great to hear you enjoyed our services.

Rated 5 out of 5 stars

Excellent price

Excellent price; washing machine delivered within time frame by courier

4 September 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time the time to leave us a great five star review.

Rated 5 out of 5 stars

From order to delivery was super quick…

From order to delivery was super quick and easy! The delivery team were excellent. Reg even advised on my next purchase an American fridge freezer! I’ll be back very soon. Thank you Long Eaton Appliances!

3 September 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great five star review. We're really pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Great service

Great service. Friendly delivery person Reg.
Prompt and efficient.
Will use you again as we like buying from local businesses.

3 September 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great five star review, we're so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Excellent service from the store to the…

Excellent service from the store to the delivery day, thanks all

2 September 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review, we are so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Delivery was prompt and Aaron was most…

Delivery was prompt and Aaron was most helpful
We have always had good experiences with items purchased from them

1 September 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great five star review, we are pleased to hear that Aaron provided you with great service.

Rated 5 out of 5 stars

Friendly, knowledgeable company

We went to Long Eaton Appliance looking to replace our intergrated fridge freezer. After looking around we spoke to Jo who helped us find what we wanted.
The process was less than 30 minutes, excellent
The only downside was it was 3 weeks for it to be fitted. We understand and its great that they are so busy.
We managed....
Richard arrived just after 9 in the morning (it was throwing it down) he was very friendly and very efficient.
Put down sheeting where he was working so no mess.
He was very meticulous in levelling everything and it was peace of mind knowing it had been fitted correctly.
He gave us a run through on the controls and advised us not to switch on until last thing last night so everything had time to settle.
Et voila, this morning I have a new, working fridge freezer.
Thank you Richard
Would highly recommend a visit here before looking at other appliance centres

27 August 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a wonderful and detailed five star review, we are so pleased to hear that both Jo and Richard provided you with excellent service.

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very friendly and helpful team. Delivery timely and well communicated. The stove I purchased was very competitively priced too. Why can’t all companies be like this?!

27 August 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review, we are so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Fantastic personal service

Fantastic personal service - always with a smile and a lovely chat - wouldn’t buy appliances anywhere else - thanks a million guys 💚🙏💚

27 August 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a wonderful review Deirdre, it's always a pleasure. ❤️

Rated 5 out of 5 stars

The guys came when they said they…

The guys came when they said they would.
Friendly and polite
The product was packaged really well and no damage at all
Excellent service

20 August 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review, we are so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Great customer service and very…

Great customer service and very competitive price received the appliance within the time scale and informed throughout and excellent delivery of item with care and professionalism.

11 June 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review, we are so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Great price for the product.

Great price for the product.
Great delivery, installation and removal of old appliance again at a cheaper cost than any other supplier.
Would definitely recommend.

22 July 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review, we are so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

We all want a bargain right?….well I’m…

We all want a bargain right?….well I’m one of those people who will go to the ends of the earth to save a quid or two but only had to go down the road!
Long Eaton Appliance and Kitchen Company were not only cheaper than ao.com who I usually buy my kitchen appliances from they gave free delivery as well!…so I know who I’ll be checking out next time I need something!…and you should too!
From the time I ordered to the day it was delivered I was kept informed at all times so there was no chasing them up asking where my cooker was. Nice to see in this day and age as usually they have your money and then make you whistle for your order!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Great from start to finish !!

Great from start to finish !!
I visited & spoke to james with prerequisites regarding American freezer regarding space & ice maker .. he gave me options which suited exactly what I needed ..
On delivery Reg & sean were very helpful , unpacked & brought into the kitchen . Setup & gave me a quick run down .. what more could you ask. Third item I’ve purchased from these guys , won’t be the last … thank you !!!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Great company, great service.

The process from buying to delivery was very smooth and the staff were willing to help in anyway they could. Special shout outs to Jake in sales and the delivery guys, Reg and Sean who unpacked my appliances and took away the packaging for me. Great company and would definitely recommend them to my friends. Cheers guys.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

The salesman was very helpful and knowledgeable. He made the whole process so easy.
The delivery was on time and the driver and mate replaced the old fridge freezer with the new one very quickly and without fuss.
Will definitely go back to Long Eaton Appliance when I need any other white goods.

10 August 2026
Unprompted review

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