DB Domestics Reviews 4,229

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, polite, and professional, making the entire process pleasant. The service is frequently described as excellent, with many people appreciating the efficiency and ease of their interactions, from sales to delivery and installation. Consumers also highlight the competitive pricing and the quality of the products. However, some customers also noted issues with the repair service, specifically regarding call-out fees and the inability to fix appliances on the first visit. A few other people also felt that delivery and installation services were not always as expected, with some instances of delays or incomplete services like the removal of old appliances or proper installation.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being very... See more

Service

Clients share positive opinions on service, consistently praising the efficiency, politeness, and helpfulness... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed and... See more

Product

Customers consistently note positive experiences with product, often praising the wide selection, competitive... See more

Price

Customers generally report positive experiences with pricing, often finding competitive and reasonable prices... See more

Based on these reviews

Rated 5 out of 5 stars

Thanks DB Domestics. As with all of our previous purchases, we are totally satisfied. Our new freezer was delivered exactly when we wanted it, with care and respect and for a competitive price. Thanks... See more

Rated 5 out of 5 stars

Absolutely brilliant service called Saturday 7th Feb they booked me in for today 10th Feb £70 call out including 30minutes maintenance for my oven repaired then and there new heating element! Lovely... See more

Rated 5 out of 5 stars

Lewis kindly sent me pictures of sunningdale and belgravia opti v fire stoves ( as i didnt like mirror effect of belgravia in back of stove). I chose the Sunningdale and Stef was really helpful in the... See more

Rated 5 out of 5 stars

Another positive experience with this business, polite helpful staff. Been a few yrs since I’d needed new goods and now they do kitchen design n installation too since gonna go for a quote in few week... See more


Company details

  1. Electronics Store
  2. Appliance Parts Supplier
  3. Appliance Store
  4. Electronics Company

Written by the company

Derek Baxter founded DB Domestics back in 1971 in Luton before moving the business to Eastbourne in 1982. We remain a family run business of three generations with the same principles as its always been with service at the heart of our business. We are a proud member of the Euronics Group providing unbeatable prices with unbeatable service Our business has gone from strength to strength expanding over the years to now having one of the biggest showrooms in South East England. With over 1,500 appliances on display in our showroom located in Eastbourne, East Sussex you are bound to find the right appliance. In late 2023 the DB Kitchens team opened the doors on our brand new showroom extension, which now showcases over 20 different kitchen furniture ranges, along with over 150 door styles. With so many appliances in stock and local next day delivery available DB Domestics is your one stop shop for any appliance. Orders can be done with expert knowledge on hand in store, over the phone or online with ease.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 71% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Stressless

Delivered on time, installed integrated dishwasher with care, including door refit. Disposed of old appliance. Stressless process from order to completion.

4 April 2026
Rated 5 out of 5 stars

Very helpful service from DB Domestics

Very helpful service from DB Domestics, particularly from Jodie. A couple of minor issues resolved without fuss. Jodie very good at discerning exactly what we wanted from our oven, hob, etc. . Would highly recommend!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We have used this company many times for kitchen appliances. Very professional service, great communication and would highly recommend for the quality of products, friendly and helpful staff and professional service received.

20 March 2026
Rated 5 out of 5 stars

Once again

Once again, a great service was delivered by the team. Helpful advice in store and then there were the friendly guys who delivered and set up my new washing machine & tumble drier, within the expected time frame.

2 April 2026
Rated 5 out of 5 stars

Thanks DB Domestics

Thanks DB Domestics. As with all of our previous purchases, we are totally satisfied. Our new freezer was delivered exactly when we wanted it, with care and respect and for a competitive price. Thanks again from two very happy repeat customers.

16 February 2026

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