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Locksmiths & Locks Ltd Reviews 

947
•
TrustScore 5 out of 5

4.9

Emergency Locksmith Service
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Review summary

Created with AI, based on recent reviews

Looking at 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and knowledgeable when arriving to handle vehicle issues. Consumers also deeply appreciate the prompt and efficient service provided, frequently noting that technicians work exceptionally quickly, explain the entire process clearly, and resolve problems smoothly without any hassle. Some reviewers were not happy with communication issues, noting difficulties reaching support and long waiting times for updates. A few people mentioned having to chase updates multiple times or experiencing unexpected scheduling delays before a technician finally arrived at their home or vehicle.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt arrivals, efficient key replacements, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the locksmiths and technicians as... See more

Response time

Reviewers express appreciation for the fast response times and prompt appointment arrangements. Consumers... See more

Customer service

Users describe positive interactions with customer service, highlighting fast responses and professional... See more

Customer communications

Customers consistently note positive experiences with customer communications, highlighting that the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our replacement key was taken care of by a really friendly service agent and he took care it in about 30 mins after ensuring all was working correctly before leaving. Great service and reliable.10/10

Rated 5 out of 5 stars

Overall a great experience; apart from a promised call back. The Company made contact to change my van key through my RAC key cover policy. The lady took all my details down & promised me a ca... See more

Rated 5 out of 5 stars

I accidentally locked my car keys in the boot. After calling RAC their agent Locksmith & Locks arrived. Within minutes of arriving Craig had got into the car and retrieved the key. All in all from s... See more

Rated 5 out of 5 stars

Arrived well before the estimated time of arrival, without any fuss the locksmith had my new key programmed and cut within a brief period of time. Really friendly service. Super professional. And so m... See more

Company details

  1. Emergency Locksmith Service
  2. Locksmith

Written by the company

Specialist Auto Locksmiths Services Lost Car, Van and Truck Keys Replaced Spare Keys for Car, Van and Truck Keys Locks changed and Keys Deleted Broken Keys Repaired Vehicles Professionally Unlocked/Opened 24/7 365 Covering England, Wales, Scotland and Northern Ireland Home and Commercial Locks, supplied and installed

Contact info

4.9

Excellent

TrustScore 5 out of 5

947 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(947)

354 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing service provided by Feroz

Amazing service provided by Feroz. Came literally the same day and was very quick at getting the key coded and ready. The booking service team were also very friendly and helpful. Strongly recommend.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The chap who came to sort my keys was great, made the new key within 10 minutes and was professional throughout. 10/10

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , kept informed about time they were arriving & called when on his way, , very nice man who came & sorted the key he was extremely knowledgeable about what he was doing , would definitely recommend there service.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

A great locksmith service!

The locksmith was prompt, friendly, and courteous. He called me 30 minutes before he arrived to give me an ETA. He double checked the job before he started., And I didn’t have to be by the car while he grafted the new key and linked it to the vehicle. It was all very neat and efficient, and I would recommend this service to other people.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience was excellent.

The whole experience was excellent.
The engineer was booked in really quickly and called me before he arrived.
He was really professional and friendly and completed the job in no time and with no hassle.
Couldn't have been quicker, easier or a nicer chap.

14 May 2026
Unprompted review

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