lens.me Reviews 

3,674
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, finding them stylish, natural-looking, and effective. Many people highlight the exceptional customer service, noting quick responses, helpful staff, and great communication. Reviewers frequently commend the fast and reliable delivery service, often receiving their orders sooner than expected. However, some customers also noted issues with delivery times, including unexpected delays and difficulties with tracking or receiving packages. A few other people also felt that certain products did not match the advertised color or caused discomfort, with some lenses feeling thick or causing blurry vision. Additionally, some reviewers experienced challenges with returns or resolving lost orders, finding customer service responses slow or unhelpful in these specific situations.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping and quick... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent, amazing,... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with the ordering... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the lenses as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(3,674)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

I have been buying contact lenses here for five years and never had any problem. The staff is amazing, communication is excellent, and shipping is fast and safe. Super recommend this store.

2 December 2025
Unprompted review
Rated 2 out of 5 stars

I ordered prescription lenses and…

I ordered prescription lenses and colored non-prescription lenses. The prescription are fine, but the colored contacts are not colored, I would call them "highlights" at best. They provide no obvious color change even though I chose a much darker color than my natural color. Company is in Dubai making it difficult if not impossible to do returns, the cost is more than the contacts, very long delivery times.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

I've gotten my contact lenses…

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!
Most beautiful contact lenses in the world with a very competent and caring staff!
5 STARS
-Dean

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast and friendly customer service

I did not receive my contacts from the hub where they were shipped to. I emailed customer service and told them what was going on. They emailed me back right away. They told me they'd look into it and they did just that. Instead of waiting they sent replacement contacts and they arrived on time. Awesome customer service. I will order from here in the future.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Awesome selections and incredible customer service

Been ordering from Lens.me for years so this review is long overdue 🙈. Not only do they have such great contact lenses and products, but they have incredible customer service! Recently spoke to Dhessa is help me with my order and she was very quick, caring and attentive. Thank you so much, Dhessa!

I only get my contact lenses from them, because doctor offices always left me disappointed with their 2-3 weeks wait time to get my lenses but with Lens.me I can get them to me almost less than a week, and from Dubai at that! I’ve also ordered in the past some colored lenses, and they have such great selections of shades and prescriptions.

Overall a great company! With me, they have a loyal customer for life 💕

26 December 2025
Unprompted review
Rated 5 out of 5 stars

fantastic

the lenses are fantastic, i'm super happy with them. and the support team is so helpful as well, i felt very supported throughout the whole process. will definitely order again soon

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Comfortable colored lenses

Love the lenses I bought bought, always fast shipping and customer service is very helpful. I couldn’t remember which lenses I purchased, they looked up my last order for me.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately.

Unfortunately.
I bought one batch of daily contacts cause they are made of a better material than yearly or monthly contacts, I thought. The color was not like the picture, but I can live with that. Though, it felt like sandpaper in the eyes and after only a few hours my vision became blurry. I removed them immediately but my vision didn't get clear afterwards either and they are still stinging. When I reached back I got these auto directed answers "You're not able to send it back cause you have used the lenses" (I got these many times without any compensation whatsoever. I used 1 out of 10 and they wasn't what I payed for. What I'm hesitant about is not actually returning them..It's obviously getting compensated. For these contacts I payed $45 - for 10 days !!! It's extremely expensive and I'm not able to wear them. They said I could get new ones of the same brand for $25..

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Finally found the best green contact in…

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortable they were to wear. They don’t shift around on my eyes and the pupil is the just right size too

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Extremely fast shipping

Extremely fast shipping. Used FedEx which is one of the only reliable delivery companies to my rural location. Lenses are stunning, and highly realistic!

14 November 2025
Unprompted review

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