lens.me Reviews 

3,673
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish nature of the products, finding them comfortable and natural-looking. Many people appreciate the fast and reliable delivery, with orders often arriving sooner than expected. Reviewers also highlight the exceptional customer service, noting quick responses and helpful staff. However, some customers also noted issues with order fulfillment and product quality. A few people experienced significant delivery delays, packages not arriving, or difficulties with tracking, sometimes despite paying for faster shipping. Additionally, some reviewers were not happy with the product itself, citing discomfort, irritation, color discrepancies, or lenses that were blurry or opaque.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, comfort, and realistic... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising fast shipping and reliable... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent, responsive,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with the ordering... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the good quality, comfort, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(3,673)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Contacts.

I can’t believe how fast the contact lenses arrived, from Dubai to San Leandro CA. (5 days for me) Just to let you know, first time buyers these lenses do not scratch my eyes nor do they burn. They are very comfortable to wear.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

I had an issue with my shipping company that Dhessa really helped me fix good customer service .

18 March 2026
Unprompted review
Rated 1 out of 5 stars

DONT PURCHASED FROM THIS COMPANY…

I purchased a pair of contacts and they infected my eyes. I reached out to this Company about this situation and I wanted a refund. They refuse to give me just that. I ordered 2 pair. This Company isn't even worth purchasing no contacts from. I want my REFUND.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

I love the color

I love the color. Vibrant even on my dark eyes. I am about to place my second order. Shipping was great and the extras they had in my package.

1 March 2026
Unprompted review
Rated 4 out of 5 stars

Only one complaint...

They have exactly what I need and it comes in a timely manner. My only complaint is it seems they have stopped sending the little extra gifts that used to come with every purchase. The contacts are great though.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Dhessa, from lensme provided excellent customer service, from the moment I reached out with my concern. She took care of me with patience , a calm demeanour, and care.
She tracked my package for me , she made sure it arrived in a timely manner. Followed up on a daily basis until my package arrived.
Excellent customer service. I highly recommend this company.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I love LENS.ME I used to live in Canada…

I love LENS.ME I used to live in Canada and I used to order from them my very first contact lenses omg I remember they used to send Oreos with the order. I have great memories with lens me and now I’m in the uae and I still order from them
Love 💕💕💕💕

5 March 2026
Unprompted review
Rated 1 out of 5 stars

I wish I could give zero stars

I wish I could give zero stars. Great company 4 years ago with fast shipping. I got my color non-prescription lens in 4 days in the past. I made a purchase on Feb 3, paid for shipping that should take a maximum of 10 days. It had been 17 days and 6 days with no information whatsoever on where my package is or when it will arrive. I bought the contacts for an event and ended up not having them in the day I needed to use them. Wasted my time and money.

Update: still didn’t receive my purchase. Made my order Feb 3, today is March 12.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

I really like this brand very good…

I really like this brand very good quality and clean contact lenses gentle on eyes with power and none you can choose and enjoy the colours suit you
i highly recommend to buy
fast delivery and best costumer service as well with reliable prices and you can do afterpay even
I personally i made a mistake ordering in different address and the customer service name vinya fix my problem through email and update my address correctly send me my tracking number and i received it 2/3 days max
Best company from Dubai it deserves 5 stars

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing! 😍

I was so skeptical when I bought this contacts because I bought several from overseas and they just tear my eyes up soon as I put them in I can soak them for days and they still tear my eyes up but I put them in but these were absolutely amazing I took them straight out of the package I wore them they felt comfortable they were great I did notice after about 2 hours they started bothering my eyes but then I realized that I have extremely dry eyes so I started carrying a bottle of lubricant around with me eye lubricant and every time they started to get dry or bother me I would just put some drops I'll in there and I ended up wearing them for hours at a time and they were very great they were very colorful I wish they had some that were a little cheaper that were the same brand because I would wear them out on it but they were really great contacts and I'm so excited I bought them I cannot wait to buy more thank you so much lend me

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Shout out to Sajna

Shout out to Sajna, who helped me when I accidentally sent my lenses to my old address. She contacted FedEx and fixed my mistake since I couldn’t do it on my end. I’m a long-time customer, and now I know that not only are the lenses great, but their customer service is too.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy shopping on the website

Easy shopping on the website ..plenty of choices… Quick delivery…packing was meat sealed…. Color was spot on …. I have ordered twice already I will be ordering again … NO REGRETS

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Best service ever!

I ordered the lenses from their website. The order process was extremely easy and seamless! Their service was amazing. The customer services was superb and i recieved the order with in few days. They kept on updating me about the whole progress. I highly recommend them!

30 January 2026
Unprompted review

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