Koodoo Reviews 111

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and positive attitude. Many people found the customer service exceptional, appreciating the personalized and understanding approach throughout their interactions. Consumers frequently mention the efficiency and ease of their overall experience, noting quick response times and a smooth process. Reviewers often felt well-informed and supported, with staff explaining complex procedures clearly and ensuring a stress-free experience.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and helpfulness... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team members for being... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been let down by our estate agents recommended and associated mortgage broker at the final stages of our move. My wife found Koodoo through Clearscore and what a fantastic team they are. Akshat... See more

Company replied

Rated 5 out of 5 stars

I just spent over an hr with Walter , the Koodoo angel. I needed to add my daughter to my account with a new plan and keep her old service provider number , done digitally as I am in a different p... See more

Rated 5 out of 5 stars

We have used Koodoo twice now - for refixing our mortgage and then for moving house. They were excellent! Mansi helped us out the first time and just recently Dan helped us with our new mortga... See more

Company replied

Rated 5 out of 5 stars

The customer service I received from Dan Crow and Akshata Shetty was truly outstanding. They ensured that I understood the mortgage process from start to finish, explaining it in clear, straightforwar... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Koodoo provides mortgage advice to customers, and mortgage technology to aggregator and lender business partners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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Rated 5 out of 5 stars

5** Amazing service!!

5** Amazing service!!

I want to start by thanking Ranita Menezes for the excellent service she provided me and my partner.
Ranita was our dedicated mortgage advisor and went above and beyond to ensure we got our mortgage offer.
Ranita was challenged with my adverse credit file but took it in her stride and got us exactly what we asked for.
The process was a breeze and didn't feel stressed or under any pressure being rest assured that Ranita was doing her best.
I would recommend this company to anybody looking to secure mortgage and will definitely be using Koodoo again to deal with future housing sales.
Thank you for everything you have done for us.

8 November 2023
Unprompted review
Koodoo logo

Reply from Koodoo

Thank you for the lovely feedback Dale and congratulations on your mortgage offer!

Rated 5 out of 5 stars

Mansi was super helpful in guiding me…

Mansi was super helpful in guiding me through the remortgage process, especially through a financially hard time given the current climate. We found a deal and she’s promised to be back in touch ahead of my fixed deal coming to an end to double check there are no better deals for me. Thanks Mansi! Speak soon

1 October 2023
Unprompted review
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Reply from Koodoo

Thanks for your feedback, glad we could help Kate :)

Rated 5 out of 5 stars

Mansi keeps it real

Mansi keeps it real. No phoney customer service tone. From my first sentence she listened properly to my requirements and understood without any fuss or complications.

She is very reasuring, genuine, reliable and supportive. She tried hard to find the best deal for my tricky mortgage situation. Very trust worthy, highly recommend.

19 October 2023
Unprompted review
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Reply from Koodoo

Thank you so much Julie, delighted we could help!

Rated 5 out of 5 stars

Great advice and support

Mansi guided us to buy our first home. She was great from the beginning of the process. She helped us with our affordability and to get the most suitable mortgage deal for us and, moreover, she also helped us with solicitors and protection. We always felt supported and that we could rely on her. I would totally recommend her!

5 October 2023
Unprompted review
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Reply from Koodoo

Thank you Nat, has been a pleasure helping you along your mortgage journey! :)

Rated 5 out of 5 stars

Great service

Mansi was patient and helpful and talked us through all of the options and reminded us about the extra costs that would be involved. It is my first time buying property in this country, so having someone knowledgeable to help me is wonderful!

16 June 2023
Unprompted review
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Reply from Koodoo

Thanks for the lovely feedback Amy - glad to have helped!

Rated 5 out of 5 stars

Mansi was incredibly thorough and…

Mansi was incredibly thorough and helped me get a better understanding of how much it would cost to buy my first home. She also gave me the confidence that she would work to get me a good rate and that I wouldn't have to worry because Koodoo would take care of the process. It helped make the process seem less daunting.

17 March 2023
Unprompted review
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Reply from Koodoo

Thanks for the great feedback Katelyn, happy we could help in your first time buyer journey!

Rated 5 out of 5 stars

Great service!

Mansi was great at giving me independent advice and helping us look for the best deal! She was really personable and answered all my queries with ease!

15 June 2023
Unprompted review
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Reply from Koodoo

Thanks Kirsty, happy that we were able to help with your queries :)

Rated 5 out of 5 stars

Remortgage …

Used this company to remortgage my house. Had contact with Mansi who was very professional. Kept me up to date with everything, readily available via email or phone. Would recommend this company

28 June 2023
Unprompted review
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Reply from Koodoo

Hi Pamela, thank you for your kind words! All the best with your property renovations :)

Rated 5 out of 5 stars

Excellent, clear advice and efficient service

In the current worrying climate of interest rates and the uncertain mortgage minefield, the advisor clearly explained the options and impacts for my mortgage renewal. Mansi's approach and demeanour were calm, clear and reassuring and gave me confidence in choosing how to proceed. The end-to-end experience was very efficient, regular updates and communication and the process was finalised rapidly. Excellent service and highly recommended.

27 June 2023
Unprompted review
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Reply from Koodoo

Hi Jay, thank you for your detailed feedback, much appreciated!

Rated 5 out of 5 stars

Very helpful

Mansi was very clear and helpful. She did a brilliant job of helping me understand my options.

5 May 2023
Unprompted review
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Reply from Koodoo

Hi Michael - your feedback is much appreciated and has been passed on to our Advice team! Jess :)

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