Koodoo Reviews 111

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and positive attitude. Many people found the customer service exceptional, appreciating the personalized and understanding approach throughout their interactions. Consumers frequently mention the efficiency and ease of their overall experience, noting quick response times and a smooth process. Reviewers often felt well-informed and supported, with staff explaining complex procedures clearly and ensuring a stress-free experience.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and helpfulness... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team members for being... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been let down by our estate agents recommended and associated mortgage broker at the final stages of our move. My wife found Koodoo through Clearscore and what a fantastic team they are. Akshat... See more

Company replied

Rated 5 out of 5 stars

I just spent over an hr with Walter , the Koodoo angel. I needed to add my daughter to my account with a new plan and keep her old service provider number , done digitally as I am in a different p... See more

Rated 5 out of 5 stars

We have used Koodoo twice now - for refixing our mortgage and then for moving house. They were excellent! Mansi helped us out the first time and just recently Dan helped us with our new mortga... See more

Company replied

Rated 5 out of 5 stars

The customer service I received from Dan Crow and Akshata Shetty was truly outstanding. They ensured that I understood the mortgage process from start to finish, explaining it in clear, straightforwar... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Koodoo provides mortgage advice to customers, and mortgage technology to aggregator and lender business partners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Our Advisor was helpful and very…

Our Advisor was helpful and very pleasant to deal with. She was efficient and dealt with everything in a timely way. Her communication by phone and emails were all as promised and I wouldn’t hesitate to use them again for future Mortgages.

22 May 2024
Unprompted review
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Reply from Koodoo

Hi Carolyn - glad we could help, thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Working with Mansi has been a delight

Working with Mansi has been a delight. From start to finish, she has expertly guided us through the entire mortgage process. and her proactive communication made us feel confident and supported throughout.

Mansi’s expertise and knowledge of the market were evident as she diligently worked to secure the best deal for us. She answered all our questions and provided clear, concise explanations, making what could have been a daunting process feel manageable and straightforward.

We are incredibly grateful for Mansi’s help as she went above and beyond to ensure that our experience was smooth and stress-free. If you are looking for a mortgage broker who is not only highly skilled but also genuinely cares about her clients, we highly recommend Mansi.

23 May 2024
Unprompted review
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Reply from Koodoo

Hi Zoltan - thanks so much for your lovely review, we will pass it on to Mansi :) glad you had a great experience!

Rated 5 out of 5 stars

Ritesh and Akshata were both highly efficient

Ritesh and Akshata were both highly efficient from start to finish of the mortgage process. We had a call to understand my needs.They came back with some options and also recommended a preferred option based on my needs. They gave frequent and prompt updates throughout and I will definitely recommend them to anyone with mortgage needs.

16 April 2024
Unprompted review
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Reply from Koodoo

Thanks Fevi, so glad our team could help you!

Rated 5 out of 5 stars

Claudine was absolutely amazing!

Claudine was absolutely amazing!

I thought there was was no hope for me to remortgage due to a couple of credit issues but Claudine re assured me that it would still be possible.
To my amazement claudine was right and got my mortgage sorted in what seemed like no time at.
I would highly recommend
Very professional and friendly from the beginning.
Thank you so much!

15 April 2024
Unprompted review
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Reply from Koodoo

Thank you for your lovely review Lee, glad we could help you - Claudine is a rockstar!

Rated 5 out of 5 stars

Very professional excellent customer…

Very professional excellent customer service. Ritesh was very helpful throughout the process.
I recommend kodoo if you are looking for stress free mortgage process.

25 March 2024
Unprompted review
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Reply from Koodoo

Thank you Zonia! Glad we could help!

Rated 5 out of 5 stars

Claudine was excellent

Claudine was excellent - gave me really sound advice, always followed up promptly and seemed genuinely invested in getting me the best result, even though on this occasion I didn't end up going with Koodoo and just accepted a product transfer from my existing provider. But the fact that Claudine wasn't at all pushy and helped me double-check this was, in fact, the right decision, is why I'm happy to leave this review and I will definitely speak to Koodoo the next time my mortgage needs refixing.

25 March 2024
Unprompted review
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Reply from Koodoo

Thanks Lydia for taking the time to leave your lovely review, we're here for when you need us in future :)

Rated 5 out of 5 stars

Remortgage without stress.…

If you want to remortgage then give Koodoo a try.I did and got an excellent service which could'nt have been bettered.They are a kind responsive group who guide you through every step of the process and if you're eligable will save you wasting time looking for other services.

20 March 2024
Unprompted review
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Reply from Koodoo

Peter - thanks for your review! Glad you had a great experience with Koodoo's advisors :)

Rated 5 out of 5 stars

Very engaging company & agent, genuinely trying to help

I dealt with Ritesh, he tried very hard to secure me a mortgage, but was unable to do so because of the way my company is set up. He called me back several times during the course of the morning, keeping me updated, where he was trying different approaches to the lenders, but ultimately we couldn't succeed. I knew it would be a challenge for him, and I am still trying to find a lender, hence why it was so difficult for Ritesh.

1 March 2024
Unprompted review
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Reply from Koodoo

Hi Dave - thanks for taking the time to leave a review. Glad you had a good experience with Ritesh. Good luck with your search!

Rated 5 out of 5 stars

Incredible responsiveness, incite & knowledge

I approached Koodoo after being left disappointed by our current mortgage brokers who I felt were underperforming in keeping us updated on mortgage rates. With that in mind I went to research other options through the gocompare website. Once I found a mortgage I wanted to go ahead with and requested a broker to contact me, I was contacted by the wonderful Mansi within 30mins.
Mansi was incredibly reactive to our situation and even provided alternative options out of hours when it became apparent we couldn't go for a few of the initial options we had in mind. Throughout the process she was helpful, patient & made things very easy with her expert guidance.
I will definitely be coming back to use Koodoo and have already recommended them to friends & family.

FYI I don't usually leave reviews, but on this occasion I was so impressed by the service I felt the need to.

9 February 2024
Unprompted review
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Reply from Koodoo

Hi Ben - really appreciate you taking the time to leave us a review, we're very glad we could help you :)

Rated 5 out of 5 stars

Mansi, the best of the best

We worked with Mansi. From our very first conversation she made us feel like her number one priority and determined to get us the very best deal.

She was so efficient, happy to complete applications well outside of normal working hours and always available to speak on the phone if we needed to check anything.

As you do, we have worked with surveyors, agents, solicitors and brokers to help complete the purchase of our first house and Mansi has, hands down, been the very best professional to deal with. I cannot recommend her highly enough.

Thank you Mansi, we look forward to hopefully working with you again in the future.

9 February 2024
Unprompted review
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Reply from Koodoo

Hi Philippa, thanks so much for taking the time to leave us a review, really appreciate it and we're very pleased that we could help you!

Rated 5 out of 5 stars

Claudine has been amazing

Claudine has been amazing. She has guided my partner and I through the whole mortgage process and has been extremely helpful. I’ve never met such a supportive mortgage broker and she was very clear and quick in response.

Claudine, thank you for helping us gain our mortgage for our future forever home. We are forever greatful!

22 January 2024
Unprompted review
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Reply from Koodoo

Thank you so much for your review, we will pass on to Claudine. All the best in your new home :)

Rated 5 out of 5 stars

​Claudine Weier from Koodoo was…

​Claudine Weier from Koodoo was amazing. Very speedy at getting back to you and going into detail and making it very clear what we were dealing with. Would 100% recommend her service.

17 January 2024
Unprompted review
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Reply from Koodoo

Thank you, glad we could help! :)

Rated 5 out of 5 stars

Mansi is a truly professional remortgage broker

I am very pleased with Mansi's service. I am impressed with her dedication, professionalism, and sincerity. All emails and phone calls are handled quickly and efficiently. She was able to answer all my questions patiently and professionally. When my situation went wrong due to external irresistible reasons, she was able to follow up and accompany me to solve the problem, which gave me a lot of confidence! Thank you, Mansi!

8 January 2024
Unprompted review
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Reply from Koodoo

Hi Sue - thanks so much for the review, glad we could help :)

Rated 5 out of 5 stars

I had Ranita take my case on after…

I had Ranita take my case on after being told by a previous local mortgage advisor I wouldn’t be able to get the amount I needed. Ranita looked through my documents and was confident she could help. My case was a little difficult due to the way my payslips are split, however after Ranita liaised with the underwriters many times, we managed to get the mortgage offer for the full amount I needed. Alongside all of this, Ranita was more than happy to answer my questions via email or telephone call whenever I had them. I will absolutely be recommending her to friends and family in the future

13 December 2023
Unprompted review
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Reply from Koodoo

Hi Danielle, thank you for your review :)

Rated 5 out of 5 stars

Clear and concise help

Extremely helpful discussion with Mansi. Gathered the information she needed quickly and discussion re products which accurately reflected what I wanted ( have had lots of waffle and non- listening advisors with other companies).
Would very much recommend using

6 December 2023
Unprompted review
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Reply from Koodoo

Thanks for the review Alex, glad we could help!

Rated 5 out of 5 stars

Best mortgage offer guaranteed

Koodoo's Mortgage advisors helped us to get the best mortgage offer in the market. Their process for accessing the client's requirements is very impressive. As a first-time buyer, they answered many many questions that I had and provided the options based on the requirement.
Their strong communication and feedback loop gives you the confidence for the purchase.
Many many thanks to Mansi & Koodoo team :-)

5 December 2023
Unprompted review
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Reply from Koodoo

Awesome, thanks for the review Naveen :)

Rated 5 out of 5 stars

Great service

Mansi was very helpful when it came to securing our first mortgage, she was able to find something that fit within our budget, Mansi had excellent communication and updated us on every step of the way, the process was fast and smooth with no delays. would definitely use again

from Dwight & Holly

11 December 2023
Unprompted review
Koodoo logo

Reply from Koodoo

Wonderful, glad we could help you both :)

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