Koodoo Reviews 111

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and positive attitude. Many people found the customer service exceptional, appreciating the personalized and understanding approach throughout their interactions. Consumers frequently mention the efficiency and ease of their overall experience, noting quick response times and a smooth process. Reviewers often felt well-informed and supported, with staff explaining complex procedures clearly and ensuring a stress-free experience.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and helpfulness... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team members for being... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been let down by our estate agents recommended and associated mortgage broker at the final stages of our move. My wife found Koodoo through Clearscore and what a fantastic team they are. Akshat... See more

Company replied

Rated 5 out of 5 stars

I just spent over an hr with Walter , the Koodoo angel. I needed to add my daughter to my account with a new plan and keep her old service provider number , done digitally as I am in a different p... See more

Rated 5 out of 5 stars

We have used Koodoo twice now - for refixing our mortgage and then for moving house. They were excellent! Mansi helped us out the first time and just recently Dan helped us with our new mortga... See more

Company replied

Rated 5 out of 5 stars

The customer service I received from Dan Crow and Akshata Shetty was truly outstanding. They ensured that I understood the mortgage process from start to finish, explaining it in clear, straightforwar... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Koodoo provides mortgage advice to customers, and mortgage technology to aggregator and lender business partners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Koodoo are brilliant!

Koodoo were absolutely brilliant in managing my re-mortgage. The communication throughout the process was fantastic. A special thank you to Jennifer Fernandes for her help and support. I will definitely use Koodoo in the future and will certainly recommend to family & friends.

10 October 2024
Unprompted review
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Reply from Koodoo

Thanks Kerry, will pass on to Jennifer, glad you had such a great experience with Koodoo!

Rated 5 out of 5 stars

Great service

Great service. Doesn't ask you to signup and collect all the data if you signup through CompareTheMarket

5 October 2024
Unprompted review
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Reply from Koodoo

Thanks!

Rated 5 out of 5 stars

Claudine is Incredible!!!! Best Service I have ever seen!!!

We had Claudine working with us and she was incredible. We once needed an urgent question answered and she phoned me back within a minute of me sending the email. Just overall such an outstanding level of service I have never seen before.

27 September 2024
Unprompted review
Koodoo logo

Reply from Koodoo

Glad to hear you had an amazing experience with Claudine & Koodoo. Thank you for taking the time to leave the review!

Rated 5 out of 5 stars

Amazing experience

I discovered Koodoo Advice through ClearScore and, after checking out the reviews on Trustpilot, I decided to reach out. It turned out to be one of the best decisions we've made!

Our advisor, Claudine, has been with us every step of the way, making the whole process incredibly easy. She has always been available to explain the various offers and provide tailored advice based on our needs. What we appreciated most was that we were never rushed; Claudine always gave us the time we needed to think things over.

We had a more complex case, but that didn’t deter Claudine. She went above and beyond, keeping us informed at every turn. We were never kept guessing, even if the communication was to say that there was no update with the banks.

We were always able to get a timely response, which is so important to us.

We wholeheartedly recommend Claudine and Koodoo Advice to anyone looking to remortgage or buy a property. Their support and expertise have been invaluable!

Thank you, Claudine and the Koodoo team!

27 September 2024
Unprompted review
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Reply from Koodoo

Thank you for taking the time to leave a review! Glad you had a great experience with Claudine and Koodoo.

Rated 5 out of 5 stars

Smooth and quick process - great experience for first time buyers!

We had a great experience with Mansi who was incredibly knowledgeable and gave us great advice on our mortgage and the house buying process in general. She went into so much detail and answered the many many questions we had. Koodoo really made the process smooth and quick and we would highly recommend them especially to any first time buyers.

25 September 2024
Unprompted review
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Reply from Koodoo

Hi Maha, We're glad that you had a great experience with Mansi, thank you for leaving this review!

Rated 5 out of 5 stars

We had a nice and smooth experience…

We had a nice and smooth experience with Koodoo. Claudine took care of our case and always attended to our needs. Very professional company, highly recommended. Thank you.

21 August 2024
Unprompted review
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Reply from Koodoo

Hi Eszter - glad you had a great experience with Claudine, thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Really good service

Really good service, paid attention to what I was asking, made notes and kept me informed of steps all the way through. Very helpful.

27 August 2024
Unprompted review
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Reply from Koodoo

Thank you for taking the time to leave a review Steve :)

Rated 5 out of 5 stars

Excellent Service

Great work from Ritesh. Great service and very professional.

21 August 2024
Unprompted review
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Reply from Koodoo

Thanks Julian! Glad you had a great experience with Koodoo :)

Rated 5 out of 5 stars

Always a stress getting a new deal when…

Always a stress getting a new deal when doing a mortgage. Koodoo really helped with Claudine especially being of help. Her attention to detail, keeping us informed and up to date really felt like she cared. Made a big difference from previous experiences. Thank you Claudine of Koodoo you are a credit to your company.

21 August 2024
Unprompted review
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Reply from Koodoo

Thanks Jason! Glad you had a great experience with Claudine and Koodoo :)

Rated 5 out of 5 stars

Excellent service from Mansi and Koodoo

Excellent service from Mansi and Koodoo in supporting the Mortgage application process. Everything was made very straight forward in the process, with any questions I had promptly answered.

I would definitely use Koodoo again for my Mortgage application, and will be recommending them to others.

9 August 2024
Unprompted review
Koodoo logo

Reply from Koodoo

Thank you for taking the time to leave a review! Glad you had a great experience with Koodoo.

Rated 5 out of 5 stars

Excellent service

Excellent from start to finish, frequent contact and very clear explanation of process, would definitely use again in the future

7 August 2024
Unprompted review
Koodoo logo

Reply from Koodoo

Thank you for the review Alan, glad you had a great experience!

Rated 5 out of 5 stars

A professional service

What can I say?? Up to now, in arranging a remortgage by Ritesh & Akshata, I have received an excellent, proficient & professional service. Not only friendly, but they have delivered their service in the most diligent & expeditious way. I never have to wait too long for an answer and they are on the ball with the service they deliver. Highly recommended. Keep up the good work, which also shows your commitments . Thank you

7 August 2024
Unprompted review
Koodoo logo

Reply from Koodoo

Thank you for the review, glad you had a great experience with Ritesh and Akshata :)

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Ritesh was on hand to assist with everything and guide us through doing everything required, to make sure it was done correctly and quickly. Loads of communication - emails/calls thought the whole process. Highly recommend these guys!

1 August 2024
Unprompted review
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Reply from Koodoo

Thank you for the review Christina, glad Ritesh was able to help!

Rated 5 out of 5 stars

Absolutely fantastic from start to…

Absolutely fantastic from start to finish. Claudine and Akshata kept me in the loop and always replied when I called or emailed. They found me a great deal and you feel like they are on your side all the way though the process. Thank you Koodoo. Would highly recommend.
Darren

1 August 2024
Unprompted review
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Reply from Koodoo

Hi Darren - thanks so much for taking the time to leave your review, we really appreciate it. Glad you had a great experience :)

Rated 5 out of 5 stars

Extremely helpful and non biased…

Extremely helpful and non biased information. It was my first time remortgaging but my advisor was on hand every step of the way.

10 July 2024
Unprompted review
Koodoo logo

Reply from Koodoo

Thanks so much for your review Liz!

Rated 5 out of 5 stars

Mansi Behl - Thank you

Mansi Behl -Lead Mortgage Adviser at Koodoo Advice Ltd is making my first experience of buying our first home so easy. Especially when I am going through all these hurdles and she has been spot on.

I have been engaged with her for the last three months and she has been fabulous and providing a great Customer Experience.

I am looking forward to putting my application with Mansi in the next few months.

Exciting times.

4 July 2024
Unprompted review
Koodoo logo

Reply from Koodoo

Glad you've had a great experience with Mansi, thank you for providing the feedback, we appreciate it very much! All the best :)

Rated 5 out of 5 stars

Claudine has been amazing with…

Claudine has been amazing with communication and understanding as well as helping getting all the required documentation and applying for a mortgage in a very short timeframe.

Great thank you to Claudine ⭐️

25 June 2024
Unprompted review
Koodoo logo

Reply from Koodoo

Thank you - glad we could help, will pass on the feedback to Claudine :)

Rated 5 out of 5 stars

Great experience start to finish…

Great experience start to finish especially from Claudine our mortgage advisor. We had some specific needs in our request and Claudine used her data and connections to find the right product for us, 100% would use Koodoo again.

21 June 2024
Unprompted review
Koodoo logo

Reply from Koodoo

Glad we could help Mark! 😊

Rated 5 out of 5 stars

Very easy process and great…

Very easy process and great communication throughout. My remortgage was sorted on time thanks to Akshata and Rishi :)

12 June 2024
Unprompted review
Koodoo logo

Reply from Koodoo

Thanks Alex, glad we could help!

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