Koodoo Reviews 111

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and positive attitude. Many people found the customer service exceptional, appreciating the personalized and understanding approach throughout their interactions. Consumers frequently mention the efficiency and ease of their overall experience, noting quick response times and a smooth process. Reviewers often felt well-informed and supported, with staff explaining complex procedures clearly and ensuring a stress-free experience.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and helpfulness... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team members for being... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been let down by our estate agents recommended and associated mortgage broker at the final stages of our move. My wife found Koodoo through Clearscore and what a fantastic team they are. Akshat... See more

Company replied

Rated 5 out of 5 stars

I just spent over an hr with Walter , the Koodoo angel. I needed to add my daughter to my account with a new plan and keep her old service provider number , done digitally as I am in a different p... See more

Rated 5 out of 5 stars

We have used Koodoo twice now - for refixing our mortgage and then for moving house. They were excellent! Mansi helped us out the first time and just recently Dan helped us with our new mortga... See more

Company replied

Rated 5 out of 5 stars

The customer service I received from Dan Crow and Akshata Shetty was truly outstanding. They ensured that I understood the mortgage process from start to finish, explaining it in clear, straightforwar... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Koodoo provides mortgage advice to customers, and mortgage technology to aggregator and lender business partners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

5-star
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Rated 5 out of 5 stars

Excellent mortgage broker

I found koodoo very helpful and informative, I didn't have a clue about getting a mortgage, they advised me through every step with clear instructions. Found me a mortgage that suits my needs. Now im just waiting for the funds to transfer and I will have my own home. Thankyou so much.

27 February 2025
Unprompted review
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Reply from Koodoo

We’re so pleased we could guide you through every step. Congratulations on your upcoming move and thank you for trusting us! :-)

Rated 5 out of 5 stars

Ritesh and Viswanathan were fantastic…

Ritesh and Viswanathan were fantastic from start to finish. They made the whole process of remortgaging straightforward. They were both supportive, professional and friendly. Also, their communication was brilliant throughout.
I highly recommend Koodoo if you are looking for the best mortgage deal. The team at Koodoo make buying and remortgaging look simple! We will be contacting Koodoo again when we need to remortgage!

6 February 2025
Unprompted review
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Reply from Koodoo

Hi Leigh, so glad you had a great experience with Ritesh & Viswa, thank you for taking the time to leave a review :)

Rated 5 out of 5 stars

Highly Recommend

Mansi has been fantastic throughout the process, always incredibly proactive and forthcoming. An easy and seamless experience, I would highly recommend!

17 January 2025
Unprompted review
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Reply from Koodoo

Hi Connor - thanks so much for leaving a review, glad you had a great experience :)

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant! Thank you to the Koodoo team who were very knowledgeable, speedy and kept us up to date all the way through. I’m very comfortable recommending Koodoo and will be back again in 2 years to start the process again! Many thanks

16 January 2025
Unprompted review
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Reply from Koodoo

Hi Kerry - thanks for your lovely review, we appreciate it so much :) see you in 2 years time!!

Rated 5 out of 5 stars

Superb Service

Claudine is extremely knowledgeable and did brilliantly in finding the best product to suit our needs, and subsequently guiding us through the process. Would 100% recommend!

13 January 2025
Unprompted review
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Reply from Koodoo

Hi Chris - thanks so much for the lovely review, glad we could be of service!

Rated 5 out of 5 stars

Would 100% recommend.

Ritesh was knowledgeable and supported me through the remortgage process. He worked hard at finding a good deal for me and was always contactable. He was efficient and provided a great service. Would 100% recommend the company (and Ritesh), lol.

7 January 2025
Unprompted review
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Reply from Koodoo

Thanks so much for leaving a review Nicola, we'll pass on the feedback to Ritesh :)

Rated 5 out of 5 stars

5* Experience. Claudine

5/5 Experience when buying my first home my advisor Claudine was really helpful and knowledgeable throughout the whole process and made it stress free.

18 December 2024
Unprompted review
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Reply from Koodoo

Glad we could help you, thanks so much for leaving a review Arun!

Rated 5 out of 5 stars

A great mortgage experience

Mansi is a superb mortgage advisor and a true credit to the Koodoo team. The mortgage process can be very frustrating and tiring at times however Mansi was there with me every step of the way.

13 December 2024
Unprompted review
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Reply from Koodoo

Glad you had a great experience, thanks for taking the time to leave a review Maygan :)

Rated 5 out of 5 stars

Mansi & Akshata have been AMAZING…

Mansi & Akshata have been AMAZING through a long lengthy process. They have kept me up to date with every step and explained every process in detail. They were able to answer any questions I had & went above and beyond to make the mortgage process as smooth as possible for myself. They chased the solicitors on my behalf & worked extremely hard to get everything sorted. Very grateful for all their hard work. Highly recommend them both, an amazing, friendly duo!! Brilliant service. Thank you both again so much!!

9 December 2024
Unprompted review
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Reply from Koodoo

So happy you had a great experience with Mansi and Akshata, thanks Paige!

Rated 5 out of 5 stars

Claudine was amazing!

Claudine was amazing!

I dealt with Claudine on 2 different mortgage applications, she is super friendly and helpful. Always replied to my calls or emails very quickly and gave me updates and advice throughout. Couldn't have asked for a better experience.

10/10 would recommend to a friend/family & would have no hesitation in dealing with Claudine again.

5 December 2024
Unprompted review
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Reply from Koodoo

Hi Richard - thanks so much for the review and glad you had a great experience with Claudine :)

Rated 5 out of 5 stars

Claudine was fantastic from start…

Claudine was fantastic from start explained all the process and kept me up to date every way of the Morgage process very polite on the phone! 10/10 customer experience very happy with how she went about her work! Credit to ur company 👍

3 December 2024
Unprompted review
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Reply from Koodoo

Glad you had a great experience with Claudine, Grant. Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars

Couldn't fault this company

Ritesh and Jennifer were brilliant. We were completely clueless, and was having a hard time finding a mortgage lender but they found us and helped us every step of the way. I would recommend them to anyone looking to use a mortgage advisor.

2 December 2024
Unprompted review
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Reply from Koodoo

So glad we could help you Robyn, thank you for choosing Koodoo!

Rated 5 out of 5 stars

Great service, smooth experience, secured me a competitive deal

Found Koodoo through the Clearscore app so it felt like a trustworthy partner. My case manager Claudine was brilliant and so efficient. Using their online portal to submit information felt safe and secure compared to other brokers who want things send over email. The team at Koodoo researched the market to pick the correct product to apply for based on my exact circumstances. Again you think you would get this service with any mortgage broker but unfortunately not. Luckily the team at Koodoo were able to pick up where the other broker dropped the ball, sorted everything painlessly and smoothly. Kept me and my solicitor informed throughout. Very satisfied and would definitely recommend.

21 November 2024
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Reply from Koodoo

Lukasz thanks so much for the lovely and detailed review, we're so glad we could help you :)

Rated 5 out of 5 stars

Fantastic would recommend

Akshata and Ratesh have been very helpful through the entire process of purchasing my house. They’ve helped me through a difficult situation and made me feel comfortable and confident and they were fantastic

20 November 2024
Unprompted review
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Reply from Koodoo

Thanks so much Andrew, glad we could help you! :)

Rated 5 out of 5 stars

Mansi is absolutely amazing!

Mansi has been so kind, patient and helpful throughout - not to mention incredibly responsive on a few occasions where we needed to move quickly. Thanks to her the entire process has been very smooth, completely clear and surprisingly painless! We came in as clueless first time buyers with somewhat unusual circumstances, and now have a mortgage offer!! I can't recommend Mansi highly enough, thank you so much :)

19 November 2024
Unprompted review
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Reply from Koodoo

Hi Tom - thank you so much for leaving a review, we really appreciate it. Glad you had a great experience with Mansi!

Rated 5 out of 5 stars

Highly recommend!

We are so grateful to have been put in contact with Mansi from Koodoo. As first time buyers, we didn't really know what we were doing. Mansi was kind, extremely knowledgable and very responsive. She made us feel confident in our decision and the process. We don't think we could have done it without her - thank you Mansi and Koodoo!

18 November 2024
Unprompted review
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Reply from Koodoo

Hi Kate - so glad we could help you along your first time buyer journey! ❤️

Rated 5 out of 5 stars

Very helpful. Definitely recommended.

They were extremely helpful throughout the re-mortgage process which sometimes can be quite stressful.
The advice received was very clear and communication was excellent with very fast response times.

1 November 2024
Unprompted review
Koodoo logo

Reply from Koodoo

Hi Diego - so glad we could help you get through the remo process. Thanks for leaving a review :)

Rated 5 out of 5 stars

Koodo have made us feel secure during the home-buying process

Mansi and the Koodoo team have made what could have been a difficult and intimidating process (buying our first home in the UK) into an exciting and stress-free one. They have been incredibly attentive and their attention to detail have made us feel secure throughout the entire process. Thank you!

5 November 2024
Unprompted review
Koodoo logo

Reply from Koodoo

Glad we could help Jeremy! Thank you for leaving a review :)

Rated 5 out of 5 stars

Ritesh and Akshata were amazing

Ritesh and Akshata were amazing ! We felt really relaxed and comfortable during this process because of how attentive they were. Would highly recommend

14 August 2024
Unprompted review
Koodoo logo

Reply from Koodoo

Hi Luke - thanks so much for taking the time to leave a review, glad you had a great experience with Ritesh & Akshata!

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