John Shepherd Estate Agents Reviews 

We had a great experience with John Shepherd. Jessica was fantastic throughout the entire process—friendly, professional, and always quick to respond to any queries. From the initial viewing and the prompt handling of our application, through the referencing stage, every question we had was answered with patience, clarity, and professionalism. We are excited to move into our new home and would like to thank Jessica and the John Shepherd team for making the experience such a positive one.

Excellent service from Gita Patel, as always with a very speedy response. My query was dealt with quickly and professionally, and the communication was clear throughout! I really appreciate the prompt support.

I would like to say a massive ‘thank you’ to Natasha and her team at John Shepherd, Solihull.

Natasha has gone ‘above and beyond’ supporting me through a long and stressful property sale - with the first buyer pulling out in January, and things not going totally smoothly since then.

She is extremely efficient, has been easy to contact, always friendly and the one person throughout I could turn to with problems, which she would investigate and respond to immediately, trying her best to put my mind at rest.

Natasha you were amazing, thank you!

I would highly recommend John Shepherd, Solihull – they are such a lovely, friendly, supportive team.

JK

Very Pleased with the service provided by the estate agents. They were professional and courteous from the start of the process to the end. There were no hidden costs which is always a good thing. I for sure will be using them in the future.

I can't thank enough Melissa who sorted out my concerns immediately. I mistakenly overpaid and she arranged refund in the same day. Thank you very much!

Tina is always helpful and goes the extra mile to assist. Both my husband and me are getting on in years and Tina's patience is fantastic.

The staff have been very helpful and in particular Alisha - who has been very informative and professional every time we need to discuss something. It is very easy and comfortable to ask anything at any time with them.

Kelvin was amazing! He was so helpful, answered all my questions in a way that was understandable and useful. I was quite anxious as this was my first time being shown around by an agent, and he instantly made me feel at ease. He is so chill and so lovely, and fantastic at his job! I ended up taking the first place he showed me!

Thomas Francis attended to me from the first day I contacted the letting agency with a warm and kind approach. He is very professional and guided me through with so much honesty, highly recommended.

Miss Aleemah Aziz is the best. She respond fast, knowledgable and always helping. I would love to give 5 stars just for her but sadly she’s not the only one I made contact with from this company.
But overall the experience with John Sheperd is great.

Excellent property management services. Detailed, fair, relaible and effective. Most recently Reemi who acted professionally in the best and fair interests of both myself as landlord and the tenants during the check out process.

Tina Margetts is always very friendly, professional and prompt in her responses.

Tina has been helpful and supportive throughout the entirety of my rental journey over the span of many years .
This has given me the confidence in John shepherd lettings , the professionalism of their service and trust in their overall processes .

Damage was sorted very fast. thanks so much to you Reemi very happy

3 issues yet again that are taking this company weeks to resolve. One of them being i was shocked by a plug socket in the property which has made me quite concerned in terms of safety, its been 3 weeks now and no one has come to check the electrics just to put my mind at ease. They even said they didn't know who to send to check the issue which is appalling to hear from property management. The company is more bothered about 5 star reviews on Google and trust pilot than to actually sort out issues, they've already had to refund me nearly 1500 for leaving me without heating for a year. If I could afford to move id be out of here property but I cannot.

We have had the pleasure of working with Christina in the Birmingham branch for some time, her professionalism has consistently exceeded expectations. Communication is always prompt, clear, and proactive, ensuring that any issues are identified and addressed without delay.

What truly sets Christina apart is the level of detail provided when reporting maintenance issues. Every report is thorough, accurate, and well-documented, allowing us to assess and resolve matters efficiently. Their attention to detail, combined with excellent organisational skills, helps keep properties running smoothly and ensures that nothing is overlooked.

Christina is knowledgeable, and genuinely committed to delivering a high standard of service. We highly value the relationship we've made.

Joshua Davies manages my apartment ant 2 Hagley Road and honestly, l couldn’t ask for a better property management agent. I found him to be extremely polite, kind, professional and efficient in handling matters relating to my apartment and all that requires doing.
Replies to any of my emails and queries in the quickest possible time, a trail fast disappearing in this day and age. Must thankful to Joshua for letting me trust again that things actually can get done efficiently and to point so thank you again Joshua. 🙏🏼

I own a flat which is being managed by John Shepherd. I am pretty happy with
the way they handle if anything goes wrong in the flat. Alisha is very competent in arranging things as per my request.

I cannot thank Dan and Jayne enough for their amazing help during our moving process. Dan was brilliant from the start, always kept me up to date with everything, and Jayne has made the referencing stage completely stress-free. Highly recommend John Shepherd!