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Hardisty Estate Agents Reviews 697

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process less stressful. Many highlight the exceptional customer service, noting that the team is always available, knowledgeable, and keeps customer needs at the forefront. Reviewers frequently mention quick response times and efficient handling of inquiries, ensuring smooth communication and progress. However, some people were dissatisfied with the communication, citing instances where they were repeatedly asked for information already provided, experienced delays in responses, and received infrequent updates on progress. Additionally, a few customers reported an unprofessional experience with a mortgage adviser associated with the company, with concerns raised about their approach.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Clients share positive opinions on response time, consistently praising the team's promptness and proactive... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers highlight excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Finally secured our move in December 2025 after a drawn out process, which Hardisty managed throughout. Lehila Owen kept the chain active when our buyer pulled out, enabling us to find a new buyer a... See more

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Rated 5 out of 5 stars

House went on sale with Hardisty in January, over the process this was all very smooth, Ben and the team at the Horsforth Branch communicated well with us throughout the time the property was on th... See more

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Rated 5 out of 5 stars

We recently completed on our house sale. Hardisty have been excellent throughout the whole process. Luke and Roxy in particular were excellent as our negotiator and sales progressor. They were alway... See more

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Rated 5 out of 5 stars

As first time buyers the whole process was very smooth. Jack was very personable and responsive straight from the outset. From showing us around the house, to getting our offer accepted, to guiding us... See more

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Rated 5 out of 5 stars

Throughout the process from initial viewing to purchase. All enquiries were carried out efficiently. Including second and third viewings. Also any questiones that were needed to be put to vendor we... See more

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Rated 5 out of 5 stars

The sheer effort of Lehila, one of the sales progressors at the Horsforth branch was phenomenal. We were in the middle of a chain of 6 ( and one sale also had to purchases). There were delays and... See more

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Rated 5 out of 5 stars

Very impressed with Lehila Owen in her commitment to getting my flat sale across the line. Thank you so much for putting up with some awful solicitors on both sides and regularly chasing us all down t... See more

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Rated 5 out of 5 stars

After renting houses for almost thirty years, we finally found a place we wanted to call home. But buying a house is very different and much more complex - we quickly found ourselves being somewhat ov... See more

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Rated 5 out of 5 stars

From first putting an offer in to moving in 6 months later, I was always kept up to date and reassured that things were progressing from Roxy at Hardisty and Co. With being a first time buyer, I wasn’... See more

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Rated 5 out of 5 stars

Really grateful to everyone at Hardisty for their support throughout the process. Kat on the valuation side, Brooke on sales and Lehila on sales progression were all fantastic to deal with and really... See more

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Rated 5 out of 5 stars

I used Hardisty to help purchase a house they were selling. I rang up and initially spoke to Ben Crowther who arranged a viewing for me and my partner within a couple of days. He helped and guide... See more

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Rated 5 out of 5 stars

Through my first house buying experience Roxy at Hardisty's was superb. It felt like she was on top of everything and followed up frequently. She definitely helped speed up the process where it was... See more

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Rated 5 out of 5 stars

I bought my house through Hardisty and Lehila was my point of conveyancing contact. She was absolutely brilliant. I got regular updates, returned my calls and always patiently explained everything t... See more

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Rated 5 out of 5 stars

I recently sold my rental house in Rodley, using Hardisty's. Having sold a number of time's over recent years I can honestly say Hardisty's we're very professional and worked throughout the sale... See more

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Rated 5 out of 5 stars

Just to say thank you for the professional help we were given in selling of our house. Delighted in the way Ben Crowther organised viewings and kept us updated throughout the sale of the property and... See more

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Rated 5 out of 5 stars

Paul Jennings from Hardisty was superb throughout the sale and hugely supportive during a stressful process. I cannot recommend Hardisty highly enough, the whole team have been completely professional... See more

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Rated 5 out of 5 stars

Great experience working with Ben. He was friendly, professional, and made the viewing straightforward. His communication was timely, and he clearly guided me on the next steps, which had made the ini... See more

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Rated 5 out of 5 stars

Hardisty Estate Agents were always available when we needed anything answering within the process of purchasing our house. Roxy went above and beyond to help us with our queries and was always quick... See more

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Rated 5 out of 5 stars

Having just gone through a house purchase and sale I can honestly say that having Lehila and the team at Hardisty help navigate the progression was an absolute dream. Lehila, from the start gave... See more

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Rated 5 out of 5 stars

It started with Luke who was really helpful in sorting viewings at several properties listed with Hardisty, then the initial offer. Once accepted, I was passed onto Roxy. She was excellent with ke... See more

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Rated 5 out of 5 stars

Luke Gathercole was very quick and efficient at dealing with an offer we made on a property. He was open and honest in his dealings with us. Because we were trying to buy in a competitive market we ar... See more

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Rated 5 out of 5 stars

Our house buying journey started in March 2025 when our offer was accepted. All the staff at Hardisty in Horsforth, Leeds were friendly and professional. Unforeseen problems with the sellers’ onward... See more

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Rated 5 out of 5 stars

Lehila was fantastic in helping our sale and buy progress as quickly as possible. She kept in touch weekly with ourselves and our buyers, keeping everyone in the loop. She was extremely professional a... See more

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Rated 5 out of 5 stars

I can’t recommend the team at Hardisty enough. I’d chosen Hardisty to sell my Mum’s house after visiting a number estate agents on New Road Side and was struck by the team in the Hardisty offi... See more

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Rated 5 out of 5 stars

We purchased our property a few weeks ago through Hardisty and couldn't recommend them enough! We had Roxy as our sales progressor and she was great, she was always polite, responded to us in a timely... See more

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Rated 5 out of 5 stars

Very easy sales process so far. Jack at Horsforth has been very communicative and always quick to respond. All communications have been clear and helpful with all the relevant info explained succinct... See more

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Rated 5 out of 5 stars

We bought our house through Hardisty and Chloe dealt with everything from that point on. She was absolutely incredible and kept us updated every day often providing updates for us before our solicitor... See more

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Rated 5 out of 5 stars

Roxxane who was dealing with my property was excellent. I always felt like I was in the loop with frequent updates, and was prompt to answer any questions or deal with any of my queries. All in all, I... See more

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Rated 5 out of 5 stars

We've recently put our house on the market with Hardisty. They have been so helpful throughout, specifically Caitlin Hall who has been a strong line of communication and always been easy to get in con... See more

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Rated 5 out of 5 stars

Thanks to Roxy and the team for a straightforward sale process. Roxy was always quick to respond and available for any questions along with chasing the buyer/solicitors as needed to keep things progre... See more

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Rated 1 out of 5 stars

Unfortunately, not a GOOD review as not a good experience TBH. The whole process took from 12th August until last week in total. Poor communication, not just from estate agent to ourselves, but fr... See more

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Rated 5 out of 5 stars

Bought my first home via Hardisty's, a very pleasant and easy experience. Communications as a whole and from my sales progressor Roxanne Lilley were quick and helpful. Overall very happy and would d... See more

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Rated 5 out of 5 stars

We’ve just sold our house with Hardisty in Horsforth and they have been amazing from start to finish. The whole team are knowledgeable and always happy to help. We couldn’t have asked for more from ou... See more

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Rated 5 out of 5 stars

Roxy at Hardisty was fantastic to work with and really helpful throughout the whole process of buying my house. She was always approachable, quick to respond to any questions, and kept me updated ever... See more

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Rated 5 out of 5 stars

We had a fantastic experience with Hardisty estate agent from start to finish, in particular Roxanne who dealt with the sale of our house. She was professional, knowledgeable, and genuinely cared ab... See more

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Rated 5 out of 5 stars

Not yet completed but the process with Hardisty so far has been smooth. Their communication (particularly from Jack Barry) has been efficient and they are willing to go the extra mile to help us out.... See more

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Rated 5 out of 5 stars

I've recently sold my 3-bed detached house with Hardisty, who were great throughout the whole process. In particular, Lehila was a brilliant at keeping me updated once I had accepted an offer, as it c... See more

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Rated 5 out of 5 stars

I was brought to Hardisty indirectly, so it was me that was a bit cool to begin with. From the outset Caitlin Hall the agents administrator was highly professional, supportive and helpful with just th... See more

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Rated 5 out of 5 stars

Jack was great throughout the process of finding a house, putting in an offer and it being accepted. Quick, efficient and friendly. Also a big shout out to Andrew for showing me around the property’s... See more

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Rated 5 out of 5 stars

Our house was listed to market this week. Very impressed with the Skipton branch so far. Gemma has done a fantastic job in the first stages getting it ready for market. Very informative, quick to repl... See more

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Rated 1 out of 5 stars

I had a very disappointing experience with the mortgage adviser, Mark James, despite the estate agent Hardisty being excellent throughout. Hardisty were professional, helpful, and made the prop... See more

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Rated 5 out of 5 stars

From the first day I contacted Hardisty; I found them professionals and knowledgeable in the property market. They provided me with excellent advice. I marketed my property with them and I felt that i... See more

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Rated 5 out of 5 stars

Hardisty have done a great job selling my Mums home in Horsforth. The team I have dealt with, primarily Jack, Ben and Mollie have acted in a very professional but friendly way and have always been qui... See more

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Rated 5 out of 5 stars

Hi, Hardisty’s have been dealing with the marketing and sale of our property. They have handled everything very professionally and have helped us with the process. I would like to call out Mollie, Lu... See more

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Rated 5 out of 5 stars

We have recently completed a sale with Hardisty and the service was brilliant. Lehila was always available when we needed her and kept us informed at all times of the progress of the chain. I would... See more

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Rated 5 out of 5 stars

I have used Hardistys both for previous property sales and lets. They have always provided a great professional service. We have just sold a property in Horsforth (after 2 previous buyers pulled out).... See more

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Rated 5 out of 5 stars

Our experience with Hardisty as first-time buyers was excellent. We really appreciated the weekly update calls and felt supported whenever we had any queries. Thanks to Chloe and the team for ensuring... See more

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Rated 4 out of 5 stars

Overall, we had a great experience. The valuation stage was very thorough, the selling stage was painless, with the team handling everything for us including viewings and the progression stage went as... See more

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Rated 5 out of 5 stars

I recently sold my house with Hardisty Estate Agents and honestly couldn’t recommend them enough. All the office staff were great but Danny and Chloe in particular were both absolutely fantastic from... See more

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Rated 5 out of 5 stars

We had tried to sell our property with a national chain agency for over a year with no success. We had a complicated situation and needed to sell from a distance, working remotely with our letting age... See more

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Company details

  1. Real Estate Agency

About Hardisty Estate Agents

Written by the company


Hardisty has been helping people move across Yorkshire for over 30 years. Our local team offers clear advice, honest communication and exceptional results. We combine deep area knowledge with a friendly, personal service, making every step of your move feel simple and stress-free. Our staff live and work locally, understand the market inside out and are passionate about property and people. Whether you’re selling or buying, Hardisty ensures you feel supported, informed and confident from start to finish.

Contact info

4.9

Excellent

TrustScore 5 out of 5

697 reviews

5-star
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Rated 5 out of 5 stars

I have just purchased my first property…

I have just purchased my first property through Hardisty, and the service was excellent. From my first viewing to collecting the keys, the process was efficient, and I always felt supported, which, as a first-time buyer, was incredibly helpful.

A particular shoutout to Roxy, she consistently kept me updated on how the purchase was progressing and was very approachable when answering my many questions.

27 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the lovely review, Will. I’m very pleased everything went well for you, especially when it’s your first time. All the best - Roxy

Rated 5 out of 5 stars

Roxanne and Luke were really efficient

Roxanne was really efficient, helpful and proactive. She made the buying process very straightforward. Thank you to her and Luke for their help.

4 April 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks Charlotte, it's really nice to hear we were a help! Best of luck with the new house! - Roxy and Luke

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with the mortgage adviser, Mark James, despite the estate agent Hardisty being excellent throughout.

Hardisty were professional, helpful, and made the property side of things smooth and stress-free. Unfortunately, the same cannot be said for the mortgage adviser.

Mark James came across as unprofessional and felt pressured by him , particularly when trying to push a life insurance policy that I decided to take out with another provider . When I declined the policy he sourced, his attitude changed noticeably. He made inappropriate comments such as “you’ve wasted my time” and “now I won’t get paid,” which I found both rude and unacceptable.

I would happily recommend Hardisty as an estate agent, but based on my experience, I would strongly advise caution when dealing with their in-house mortgage adviser.

6 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review Lydia,

I'm sorry you had this experience with one of our recommended mortgage advisors, it is something we have looked into internally and are looking to address

Despite that, I'm glad you could give such a positive review of our work as a team in here we are glad we could help make the process that bit easier for you.

We appreciate both the honest feedback and kind words about us and wish you the best of luck going forward in your new home!

Thanks, The Hardisty Team

Rated 5 out of 5 stars

Hardistys Estate agents …

I have used Hardistys both for previous property sales and lets. They have always provided a great professional service. We have just sold a property in Horsforth (after 2 previous buyers pulled out). I would like to especially thank Luke who has worked extremely hard for us from day one. Thank you.....and also Roxy who has kept us up to date with progression of sale without us having to chase. Communication and updates are key for sellers as it can be an incredibly stressful process and Hardisty have been great at this as well as the overall property sale service they provide.

31 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the review Irene! We're incredibly appreciative and glad you were happy with the service, even if it wasn't the smoothest sailing! Thanks again - Luke and Roxy

Rated 5 out of 5 stars

A brilliant agency to sell or buy with in Yorkshire

We had tried to sell our property with a national chain agency for over a year with no success. We had a complicated situation and needed to sell from a distance, working remotely with our letting agents, builders, surveyors, solicitors, and the sales agency. We were jaded, tired, stressed and not enjoying the process at all. Then we tried Hardisty. It was a night and day experience. The team were kind, professional, responsive and proactive — all the things we had been missing. We were assigned to Roxanne Lilley — Roxy to her clients — through one failed sale and one successful one, and throughout both experiences she made it easier. We cannot recommend Roxy and Hardisty enough. If you have a property to sell, or are looking to buy in North or West Yorkshire, look at what Hardisty have to offer — they work hard, have your best interests at heart and make whatever the process is a better experience. We will be forever grateful.

31 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for your lovely review Adam — it really means a lot. I’m so glad I could help make things a bit easier for you along the way, especially after such a stressful experience.
It was a pleasure working with you, and I’m really pleased we got there in the end. Wishing you all the very best for the future. Roxy

Rated 5 out of 5 stars

House Sale Horsforth Branch

House went on sale with Hardisty in January, over the process this was all very smooth, Ben and the team at the Horsforth Branch communicated well with us throughout the time the property was on the market and always positive, we had lots of viewing and had a buyer by end of March.

Thanks again Ben!

2 April 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the review Danielle! I’m pleased to know you felt well supported throughout the process and I look forward to seeing things progress from here - Ben

Rated 5 out of 5 stars

Sale Completed

After what was a rather lengthy and drawn out process, we finally completed our Sale in March. Throughout the journey Roxy Lilley was first class, always available, attentive to try and assist where possible and effective to answer questions and share information where necessary. Thanks for all your help Roxy and it genuinely was a pleasure dealing with you. Simon

31 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for sharing your experience, Simon. I really appreciate your kind words - Roxy

Rated 5 out of 5 stars

Roxy did a great job helping me sell my…

Roxy did a great job helping me sell my house in Leeds.

Communication was consistent throughout, and she kept me updated at each stage. She handled negotiations professionally, making the process feel straightforward and well managed.

I’d happily recommend Roxy to anyone looking to sell in Leeds.

31 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much, Ben! I’m really glad you felt supported and well-informed throughout the process. It was a pleasure helping you sell your home, and I truly appreciate your recommendation. All the best - Roxy

Rated 5 out of 5 stars

Katie Smith was excellent and gave us a…

Katie Smith was excellent and gave us a very good viewing experience. Thank you.

26 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the review, it was a pleasure to show you round the property and I'm so glad you had a good experience with us! - Katie

Rated 5 out of 5 stars

First Time Buyer

Hardisty Estate Agents Horsforth were brilliant at communicating and organising the house sale, offer negotiation and viewing. Roxy was really helpful in guiding me through the process, and keeping me and my solicitor updated throughout the sale. It was really easy to pick up my keys, and I appreciated the email/phone updates towards the end of the sale, particularly as a first time buyer.

24 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you, Ruby! I’m really pleased I could help make your first home-buying experience feel smooth and well supported. It was lovely working with you, wishing you lots of happiness in your new home! - Roxy

Rated 5 out of 5 stars

Smooth sale process

Thanks to Roxy and the team for a straightforward sale process. Roxy was always quick to respond and available for any questions along with chasing the buyer/solicitors as needed to keep things progressing. Thanks

19 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review Sarah! I’m very happy you had a smooth process with us. Roxy

Rated 5 out of 5 stars

Efficient and friendly

I have been pleased with my interactions with Hardisty during a recent property purchase. In particular, Roxy Lilley made the process as smooth as possible with efficient and friendly communication throughout.

18 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for your kind words, Abi. I’m so pleased everything went through in the end and I wish you all the best in your new home - Roxy

Rated 5 out of 5 stars

Excellent service!

Having previously tried to sell my house unsuccessfully with another agent, Hardisty were there to help. Their enthusiasm, professionalism and experience really shone through. Massive thanks to Jack & Roxy for making the sale happen. Would have no hesitations in recommending.

18 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks Chris, was a pleasure selling the house - Jack and Roxy

Rated 5 out of 5 stars

Pleasant experience!

Jack was a great Sales Negotiator - responsive and honest, and led to a quick acceptance of an offer and a huge weight off our shoulders.

17 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks Hugh, been a pleasure, all the best - Jack

Rated 5 out of 5 stars

Great experience!

Great experience working with Ben. He was friendly, professional, and made the viewing straightforward. His communication was timely, and he clearly guided me on the next steps, which had made the initial process much easier. Thank you, Ben.

16 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for your kind words Noleen, I really appreciate it. I’m glad I could help make the process straightforward for you – Ben.

Rated 4 out of 5 stars

Very happy with the level of…

Very happy with the level of communication and all the staff were very friendly and helpful.

17 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review John! Glad to hear you were happy with us! - Luke

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Jack Barry very helpful and very informative

17 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the kind words Monique, been a pleasure - Jack

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