Miles & Barr Reviews 1,015

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting that they are always available to answer queries and provide support. Many people highlight the excellent customer service, emphasizing the team's proactive approach, clear communication, and dedication to keeping them informed throughout the process. The quick response times and efficient handling of various situations are also frequently appreciated by consumers. However, some customers also noted issues with the lettings department, mentioning difficulties in contacting them via phone or email, and a perceived lack of responsiveness. A few other people also felt that the viewing team could be better informed about property details, especially regarding leasehold properties.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, proactive,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Response time

Consumers generally express satisfaction with response times. Many customers highlight the prompt and helpful... See more

Customer communications

Clients share positive opinions on contact, frequently praising the responsiveness and professionalism of... See more

Based on these reviews

Rated 5 out of 5 stars

Miles & Barr were excellent in providing us a smooth and very informative lead up to the purchase of our first property, very efficient and always on the end of the phone if we had any queries. Louise... See more

Rated 5 out of 5 stars

Nadine - our Sales Progressor was fantastic. Through no fault on either side, a legal problem arose. It was long (7 months), complicated and very stressful. You only really understand how good someone... See more

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Rated 5 out of 5 stars

We had to change estate agents after little interest in the property! Miles and Barr were really proactive in helping us to sell the house - although we did have to reduce the asking price to eventua... See more

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Rated 5 out of 5 stars

I had an excellent experience working with Rebecca on the sale of my house. She was incredibly friendly, approachable, and supportive throughout the entire process. Rebecca kept me consistently update... See more

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Rated 5 out of 5 stars

We had a fantastic experience working with Denise on our purchase. From start to finish we felt in very good hands, and we even managed to have a bit of a laugh along the way. The process can be... See more

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Rated 5 out of 5 stars

Miles & Barr, Herne Bay have been a great Company to work with, we received excellent customer service. All the staff are polite, friendly and professional. We would like to give credit to Melissa wh... See more

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Rated 5 out of 5 stars

My house went on the market in Sept. 2025 and sold within a week. The marketing pictures of the house were very good. Whenever I liaised with Miles & Barr, the staff were friendly and professional. Af... See more

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Rated 5 out of 5 stars

Debbie Thwaites acted as our sales progressor for our recent purchase of our first property. Debbie was kind supportive and on it throughout the whole process. Debbie actively chased parties where... See more

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Rated 5 out of 5 stars

Thanks to the amazing team, we had four viewings the first weekend, and three of them made offers. We then ended up in a nightmare chain, but thankfully we had the amazing Denise Lumpkin (Sen... See more

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Rated 5 out of 5 stars

Melissa the Senior Sales Progressor has been my main contact in our purchase of a period leasehold flat in Herne Bay. Due to the nature of the property we have encountered a few bumps in the road duri... See more

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Rated 5 out of 5 stars

Nadine Roberts at Miles and Barr did a great job as sales progressor.She updated me at least every fortnight and chased up the buyers and lawyers as required.It was a probate sale and she was able to... See more

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Rated 4 out of 5 stars

Miles & Barr were transparent and supportive through every step, happy to answer questions and provide extra information to keep me reassured. Would definitely trust them if I moved again or conside... See more

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Rated 5 out of 5 stars

We didn’t use Miles And barr as our estate agent as we were doing a direct sale but they were excellent at facilitating everything in the chain really friendly and accommodating even though they weren... See more

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Rated 5 out of 5 stars

I had a really positive experience with this estate agent, mainly thanks to the Sales Coordination Manager, Debbie Thwaites. Debbie was super efficient and always on top of things, which made the whol... See more

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Rated 5 out of 5 stars

Becky White was always available and easy to contact with any queries or questions we had about the purchasing of our new house. Despite some of the unforeseen complications, Becky was on hand to ease... See more

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Rated 5 out of 5 stars

Just wanted to take a minute to write my experience working with Louise at Miles and Barr. Her communication from begining to end was nothing short of spectacular. Emails ahd updates anytime anything... See more

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Rated 5 out of 5 stars

Excellent experience with Emily and the rest of the Miles & Barr team! We bought our property off M&B back in 2019 and had a great experience then. More recently we sold directly and despite the fact... See more

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Rated 5 out of 5 stars

Louise Daly Sales Progressor was amazing! She kept me fully informed all through the sales progress right up to completion. Any difficulties Louise responded fast and acted for my best interests. I f... See more

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Rated 5 out of 5 stars

Emily Stickler was the Senior Sales progressor for our purchase and gave us excellent service. I would receive at minimum an email and most of the time a call every week during the process to update u... See more

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Rated 5 out of 5 stars

Miles and Barr have been absolutely incredible. I am so glad we just purchased a buy to let with them and so did our home previously . It was a very difficult purchase,but they handled with such p... See more

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Rated 5 out of 5 stars

Emily was a huge help. We had an urgent completion that was delayed due to Land Registry issues, and she went above and beyond to make sure everything was resolved. If all sales progressors were like... See more

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Rated 5 out of 5 stars

Thank you nadine and miles and barr in Broadstairs for making our dream come true. The service was amazing and always kept us up to speed, nadine you were first class , always making us feel at eas... See more

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Rated 5 out of 5 stars

Recently completed the sale of our property through Miles and Barr. Louise Daly was an absolute pleasure to deal with. Always keeping us well informed throughout the process. Nothing was too much trou... See more

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Rated 5 out of 5 stars

Louise Daly has been the consumate professional from beginning to end once a offer was made. She made sure it completed and was helpful and communicative every step of the way. Heather and the rest... See more

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Rated 5 out of 5 stars

Thank you to everyone at Miles & Barr who helped me find and purchase my first home. The whole journey was really well organised, and the process felt clear and well supported from start to finish... See more

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Rated 5 out of 5 stars

Becky White was fantastic. She helped us all along with our quite difficult transaction. We really appreciated her help. She was friendly, efficient and always answered our emails. Thankyou Becky.

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Rated 5 out of 5 stars

Really happy with Miles & Barr from start to finish and Melissa Scarsbrook the sales Progressor has been a massive help and support and has been great in communication and advice and really gone abo... See more

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Rated 5 out of 5 stars

Fantastic customer service. Weekly updates were really appreciated. I would highly recommend Annie to deal with any house sales. Nothing was too much trouble. She was very friendly and efficient. If... See more

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Rated 5 out of 5 stars

We had great service from the start but having Melissa supporting us all the way through was absolutely amazing. Melissa was calming, informative, superbly knowledgeable and above all great to speak t... See more

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Rated 5 out of 5 stars

I would definitely recommend Miles and Barr. Very well organised estate agents. There is a team for showing properties, negotiations, onboarding and then they follow up weekly to ensure the sale is pr... See more

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Rated 1 out of 5 stars

We had inspection four weeks ago with another estate agent miles and Barr broadstrars Kent want do another one we ask to be present and ask for three o’clock Thay would not do this and want to let t... See more

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Rated 5 out of 5 stars

Mel was my point of contact, and she was always there for me through the twists and turns of selling and buying a property. She also chased things along for me, and dealt with Solicitors calls, when... See more

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Rated 5 out of 5 stars

Debbie Mead was so helpful throughout the whole process. She kept us informed every step of the way. She also liaised with our surveyor on our behalf to ensure he could gain access to the property.... See more

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Rated 5 out of 5 stars

I would like to say a big thank you to the team at Miles and Barr, Whitstable office. They have been fantastic from first viewing to completion. I would like to say a special thank you to Annie Coll... See more

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Rated 5 out of 5 stars

I can't thank Debbie Thwaithes at Miles & Barr enough for being my extra bright, guiding light and helping me exchange on the sale of my cottage. Due to illness I have been struggling with major an... See more

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Rated 5 out of 5 stars

Debbie Thwaites went above and beyond to get the sale of our property to exchange of contracts. She was sensitive to our circumstances (probate sale of my mum's house), supportive and has always resp... See more

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Rated 3 out of 5 stars

We recently bought a flat through Miles and Barr and were disappointed by the service they offered. The person who showed us around multiple viewings knew nothing at all about the properties and could... See more

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Rated 5 out of 5 stars

Great communication from start to finish from Miles and Barr. Nadine Roberts helped us with our purchase and she was excellent; providing regular updates and happy to help very quickly whenever we ask... See more

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Rated 5 out of 5 stars

Rebecca have been brilliant with pushing our sale forward and ensuring we get it over the line in time for our move. She have always been very responsive and reassuring. Thank you!

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Rated 5 out of 5 stars

From start to finish the team looked after us. From the initial show round to the completion. Communication was brilliant and nothing was too much bother. I mostly had dealings with Louise Daley... See more

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Rated 5 out of 5 stars

My wife and I feel so overwhelmed by the absolute support given by all the Team at Miles & Barr Whitstable. It was a very rocky road that we travelled down but there was always someone there to cheerf... See more

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Rated 5 out of 5 stars

From the start of my sale process to the finalising communication has been excellent , especially from Emily Stickler as Sales Progressor. She has been friendly but professional, clear with her update... See more

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Rated 5 out of 5 stars

The team at Miles & Barr went above and beyond to sell my flat. They’ve always been positive, proactive and hugely supportive. Particular thanks to Melissa Scarsbrook for progressing my sale through... See more

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Rated 4 out of 5 stars

We were very impressed with Debbie Mead's handling of our sale, particularly when an issue arose further down the chain as a result of the PM law saga. Debbie's input was invaluable and helped all par... See more

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Rated 5 out of 5 stars

Miles & Barr ( Birchington branch) have been great to buy a property from they have always been veery helpful and asking any questions or viewing the property we have just brought was not an issue at... See more

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Rated 4 out of 5 stars

Responsive and always returns calls. Emily very good at keeping everyone updated during the sale process Viewing team could be better briefed and up to date with information about the properties... See more

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Rated 5 out of 5 stars

We can't thank Annie from Miles & Barr enough for her efficiency and excellent communication throughout the process. She kept us updated and would chase all relevant parties to get things moving alo... See more

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Rated 5 out of 5 stars

Louise was great at checking statuses, keeping me informed and moving things along smoothly, acting as the liaison between buyer and seller.

Rated 5 out of 5 stars

Another successful experience with Miles and Barr, I've sold with them 4 times in the last few years across 4 different offices. This time my experience was with Broadstairs office and they were great... See more

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Rated 1 out of 5 stars

Lettings are completely useless. Don't even bother trying to get a viewing with this company. Despite having loads of branches, they seem to operate a central phone line that is hardly eve... See more

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Rated 5 out of 5 stars

Our sales progressor Nadine was amazing, nothing was ever too much. She really did pull out all the stops in order for us to complete our purchase within our tight deadlines. Thanks Nadine!

Company replied


Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info


4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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Rated 5 out of 5 stars

Louise was excellent

Louise was excellent! Communicative, polite, responsive. The whole team at Cliftonville office did a great job handling the sale from start to finish. Would highly recommend

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great help and support throughout the…

Great help and support throughout the process during a challenging time for selling a property in Ramsgate. Everyone we we dealt with were helpful, professional and really worked hard for us.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Good letting experience

My house has been let through Regal now part of Miles and Barr for 6 years, during that time all the team, but especially Nicole-Rene Clarke has been very helpful. Thank you

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience purchasing my…

I had a great experience purchasing my first property through Miles & Barr. I was assisted with the process by Becky who kept me updated throughout, liasised with solicitors and was very informative, helpful and friendly! As well as Giuseppe who showed me around a few properties, again very helpful, friendly and attentive. Great service, thank you all!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We purchased through Miles & Barr Margate and Louise Daley was excellent throughout the transaction keeping us updated. She went above and beyond and liaised with our Sales Agent/Solicitor to ensure everything was running smoothly.
I recommend this Estate Agency each member of the team friendly and willing to assist at all times take pride in what they do
I would not hesitate to use this Firm in the future should the need arise.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Miles and Barr have been so impressive

Miles and Barr have been so accommodating and professional.
Our Contact Louise Daly has kept us in the loop on the whole process of buying our property. She has alleviated our stress throughout this process, so I thank her so much for this.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Big thank you.

I would like to say a big thank you to Phil Hopkins for making the whole viewing process so easy. He was helpful and informative and had endless patience especially as I have viewed the property a few times.

Thank you again.
VAdams

17 March 2026
Unprompted review
Rated 4 out of 5 stars

I’d definitely use again!

Helpful, professional, organised.
Friendly service, can always get hold of someone on the phone which is a rarity these days.
Definitely has the customer in mind, chases the conveyancers to get things done, and always good communications with regular updates.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Coordination

I was very impressed and grateful for the effort put in to getting to exchange by Emily Stickler. Moving is incredibly stressful and it’s made easier having someone ‘on the ball’ and coordinating everything. I would go back to Miles and Barr again because of this.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The whole moving process was really great from start to finish, the team were always quick to respond and put our mind at ease whenever we had any queries. We were first time buyers and Debbie was particularly helpful seeing us through to completion. We would definitely use Miles and Barr again when moving in the future.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Emily Stickler - fantastic Sales Progressor

Emily Stickler is a fantastic sales progressor, she is very knowledgeable and was able to help us understand each stage of the process. Emily was in contact weekly is very kind and personable. We are really happy with our experience with Emily.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Sale of property in Ramsgate

It took several months to sell our property in Ramsgate but the staff at Miles and Barr kept us informed throughout the process. Once it was under offer Becky was our regular contact and helped us navigate the final stage between us and the buyers to a successful conclusion.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Miles & Barr were excellent in providing us a smooth and very informative lead up to the purchase of our first property, very efficient and always on the end of the phone if we had any queries. Louise Daly was our property progression point of contact and she couldn’t have done enough for us. Also Bradley Welsh in negotiating and helping with solicitors. Fantastic service.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Process

Louise was great at checking statuses, keeping me informed and moving things along smoothly, acting as the liaison between buyer and seller.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Renting from them was an easy and…

Renting from them was an easy and straightforward process. Very professionell and very easy to deal with. Eventual problems were quickly solved.

9 April 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you, Claudia, for sharing your experience. We are thrilled to hear that the renting process was easy and straightforward for you. Our team is dedicated to providing professional support and resolving any issues efficiently. If there’s anyone specific you’d like to mention, we would love to hear about them.

Rated 4 out of 5 stars

I would like to take this opportunity…

I would like to take this opportunity to say I am pleased with your service which you and the team have done for me over the last 8 months for sale of my dad's property and finding a buyer quickly to complete the sale in March.

If I do decide to sale my own property in the future I know where to come...

Kind regards
Michel Crisp

7 April 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for your kind words, Michel. We're delighted to hear that you were pleased with our support during the sale of your dad's property. Our team strives for efficiency and professionalism, and it's wonderful to know we met your needs. If you decide to sell your own property in the future, we would be more than happy to assist you again. All the best.

Rated 5 out of 5 stars

Mel Scarsbrook has been fantastic

Mel has been fantastic. She always keeps us updated and has worked so hard for us. We really treasure her being part of the team

5 March 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We appreciate your wonderful feedback. We are so glad that you value the hard work and updates you received. It's great to hear you see her as part of the team.

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