Home Supplies Direct ltd Reviews 

90
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight excellent service, praising efficient communication and a helpful approach. People frequently commend the speedy dispatch and quick delivery of orders, often receiving items faster than expected. Consumers also appreciate high quality products and very competitive pricing, finding great value compared to other retailers. However, some customers occasionally received items that were faulty, had a missing component, or were not exactly as ordered. Despite these initial discrepancies, the company generally responded quickly to resolve issues, often by sending replacements or correct parts, maintaining satisfaction.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Product

Customers had positive experiences with product, often highlighting the value for money, competitive pricing,... See more

Price

Reviewers highlight positive aspects of price, consistently finding products to be well-priced and cheaper... See more

Service

People report positive experiences with service, often highlighting the helpful, supportive, and reassuring... See more

Order

Reviewers mention positive feedback about their orders, with many recommending the service due to impressive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was excellent with Nik and the product they sell (Briwax) can not be beat. Ordered from abroad and they were very diligent taking care of tariffs (grrr) customs and duty, etc so I only... See more

Company replied

Rated 5 out of 5 stars

They sent me a ten metre LED rope light, but the last two metres were faulty! I informed Home Supplies Direct & they apologised & offered a 50% refund or replacement rope light. I wanted a replacemen... See more

Company replied

Rated 5 out of 5 stars

Rapid delivery of Gorilla Glue by next day and excellent communications. First time I've used this company but will definitely use them again. Good price, well packed and very helpful by email when I... See more

Company replied

Rated 5 out of 5 stars

I have bought a few desktop fans from this company and one stopped working. I contacted them and even though demand was high because of the heatwave they sent another immediately without question - I... See more

Company replied


Company details

  1. Stationery Store
  2. Do-it-Yourself Shop
  3. Hardware Store
  4. Scrapbooking Store

Written by the company

Online Sales Company Which Prides Itself With Quality Products, Fast Dispatch Times & Excellent Customer Services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

90 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(90)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Immediate exchange

Ordered the portable field easel from here. Despite it being damaged in transit they instantly acknowledged exchange and freepost return label for the original Very swift response- new item arrived within three days of notifying them. New item arrived today, in perfect condition.

21 October 2024
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Dennis, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Great communication

Great communication
Good customer service

20 September 2024
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Shafaat, thank you for your great review.
We wish you all the best!

Show reviews in all languages. (90 reviews)

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