I have bought a few desktop fans from this company and one stopped working. I contacted them and even though demand was high because of the heatwave they sent another immediately without question - I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They sent me a ten metre LED rope light, but the last two metres were faulty! I informed Home Supplies Direct & they apologised & offered a 50% refund or replacement rope light. I wanted a replacemen... See more
Company replied
Rapid delivery of Gorilla Glue by next day and excellent communications. First time I've used this company but will definitely use them again. Good price, well packed and very helpful by email when I... See more
Company replied
Communication was excellent with Nik and the product they sell (Briwax) can not be beat. Ordered from abroad and they were very diligent taking care of tariffs (grrr) customs and duty, etc so I only... See more
Company replied
Company details
Written by the company
Online Sales Company Which Prides Itself With Quality Products, Fast Dispatch Times & Excellent Customer Services.
Contact info
Unit 7 Wadsworth Business Centre, 21 Wadsworth Road, UB6 7LQ, Greenford, United Kingdom
- 02089980118
- sales@homesuppliesdirect.com
- homesuppliesdirect.com
4.8
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great business to deal with
A great business to deal with. Very speedy dispatch and delivery. Arrived in perfect condition. Great product at a reasonable price. Would recommend.
8 February 2026
Reply from Home Supplies Direct ltd
Dear Chrissy,
Thank you for your wonderful feedback. We're so pleased you were happy with the speedy delivery and that everything arrived in perfect condition.
We truly appreciate your recommendation and support!
Beautiful products for a great price.
27 January 2026
Reply from Home Supplies Direct ltd
Dear Samantha,
Thank you for your kind words. We're delighted you loved the products and the value.
We appreciate your support!
Reply from Home Supplies Direct ltd
Hi Bernhard,
Thank you for your kind words! We’re glad you’re happy with our support and quick delivery. 🌟✈️
Australia Delivery
Ordered a discontinued item from Australia, impressively fast shipping, product as described & clear communication. Shipping & currency conversion fess were as expected.
25 January 2026
Reply from Home Supplies Direct ltd
Hi NIL,
Thank you for your wonderful review! We’re thrilled your order from Australia arrived quickly and met your expectations. We appreciate your support! 🌏
Reply from Home Supplies Direct ltd
Hi Eva,
Thank you for your feedback! We’re glad your order arrived quickly and hope you enjoy your purchase.
Great communication, excellent product!
Communication was excellent with Nik and the product they sell (Briwax) can not be beat. Ordered from abroad and they were very diligent taking care of tariffs (grrr) customs and duty, etc so I only had to make one payment, Any questions I had about the product even after delivery (!) were answered promptly and courteously. Nothing was too much trouble. Would highly recommend this company for great customer service and products.
30 January 2026
Unprompted review
Reply from Home Supplies Direct ltd
Thank you so much! We’re thrilled to hear you had a smooth experience, even with international shipping and customs. Really appreciate your kind words and recommendation!
Amazing
Super duper quick delivery on my Caran d'Ache mega haul, I am just over the moon. Such a good price!
14 January 2026
Reply from Home Supplies Direct ltd
So glad you’re over the moon! Thrilled your Caran d’Ache order arrived quickly and at a great price. Thanks so much for your support!
Reply from Home Supplies Direct ltd
Thank you so much! Glad everything went well. We really appreciate your support!
Reply from Home Supplies Direct ltd
Thank you so much! Glad your order arrived quickly and at a good price. Really appreciate your support!
Excellent customer service for a tricky order
I ordered an obscure item which had a misleading description, so ended up with the wrong item. Home Supplies Direct responded promptly, and were very helpful. They quickly supplied me with the correct item and are arranging to correct the description for future customers. Excellent customer service for such a low value product.
21 January 2026
Unprompted review
Reply from Home Supplies Direct ltd
Thank you for your kind words! We’re glad we could quickly sort out the issue and get you the right item. Your feedback helps us improve, and we really appreciate your support!
Great product and experience
Great ordering, product exactly as I wanted, delivery prompt and perfect, cannot fault
6 January 2026
Reply from Home Supplies Direct ltd
Thank you so much! Delighted to hear the product and delivery were just as you expected. Really appreciate your support!
Would definitely recommend Home Supplies Direct. …
This is the second time I have bought goods from this company. They are very good and very efficient getting all items to me very quickly. I would definitely recommend Home Supplies Direct and will definitely use them again. Thank you.
11 January 2026
Reply from Home Supplies Direct ltd
Thank you so much! 😊 We’re thrilled to have you back and glad your order arrived quickly. Really appreciate your continued support and recommendation!
Fantastic service
Great products for a really good price and really speedy delivery.
29 December 2025
Reply from Home Supplies Direct ltd
Thank you so much! 😊 Thrilled to hear you’re happy with the products and speedy delivery. Really appreciate your support!
Good service.
Good service.
Received items in timely manner without problem.
Would recommend to others.
23 December 2025
Reply from Home Supplies Direct ltd
Thank you so much for the kind words! 😊 Glad everything arrived on time and went smoothly. Really appreciate your recommendation!
Ten metre LED rope light
They sent me a ten metre LED rope light, but the last two metres were faulty! I informed Home Supplies Direct & they apologised & offered a 50% refund or replacement rope light. I wanted a replacement so they sent me one promptly (fully tested by them)
Once I received it I checked it and was happy with it being fully working.
18 December 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you for your feedback.
We’re sorry to hear about the initial fault, but we’re pleased we could resolve it quickly with a fully tested replacement. Thank you for your patience and for giving us the opportunity to put things right — we truly appreciate your support.
Delivery not as ordered, but sorted out
Ordered 2 pairs of scissors, but one pair delivered was not as ordered, wrong size. They offered to exchange it for the correct one, but then discovered it was out of stock. I could have returned the wrong pair at no cost for a refund, but in the end opted to keep it. (The wrong pair cost more than the one I'd ordered.)
6 December 2025
Reply from Home Supplies Direct ltd
Thank you for your feedback.
We’re sorry for the mix-up and appreciate your understanding while we worked through the options. Your feedback helps us improve, and we hope to serve you again soon.
Great service and perfect Christmas…
Great service and perfect Christmas lights for outdoor use 🌟🌟🌟🌟🌟
20 December 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you for your feedback!
We’re delighted to hear you were happy with the service and that the Christmas lights were perfect for outdoor use. We really appreciate your support and hope you enjoy them throughout the festive season.
Great shopping experience
I purchased Rosa watercolour paints at a good price and the paint Dot Sheet at the lowest price I’ve found anywhere. Excellent service & received within 2-3 days. Will definitely buy more from here.
3 December 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you for your lovely feedback!
We’re delighted to hear you had a great shopping experience and found the Rosa watercolour paints and paint dot sheet at a great price. It’s also great to know your order arrived quickly. We truly appreciate your support and look forward to welcoming you back again soon.
As advertised
25 November 2025
Reply from Home Supplies Direct ltd
Thank you for your feedback!
We’re pleased to hear everything met your expectations. We really appreciate your support and hope to serve you again soon.
Price of the 2.75l Sistema storage…
Price of the 2.75l Sistema storage boxes and delivery time were excellent
25 November 2025
Reply from Home Supplies Direct ltd
Thank you for your feedback!
We’re pleased to hear that you were happy with the price of the 2.75L Sistema storage boxes and the delivery time. We really appreciate your support and look forward to serving you again soon.
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