Home Supplies Direct ltd Reviews 

88
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent communication and the quality of the products, often noting that items are difficult to find elsewhere. Many people appreciate the swift and efficient delivery, with products arriving quickly and in perfect condition, even for international orders. Reviewers also highlight the great prices and value for money, often finding items cheaper than on other platforms. The service is frequently described as brilliant and supportive, with prompt responses to issues like missing parts. However, some customers occasionally received incorrect items or products with minor defects, though the company generally offered prompt solutions like replacements.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Product

Customers had positive experiences with product, often highlighting the value for money, competitive pricing,... See more

Price

Reviewers highlight positive aspects of price, consistently finding products to be well-priced and cheaper... See more

Service

People report positive experiences with service, often highlighting the helpful, supportive, and reassuring... See more

Order

Reviewers mention positive feedback about their orders, with many recommending the service due to impressive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was excellent with Nik and the product they sell (Briwax) can not be beat. Ordered from abroad and they were very diligent taking care of tariffs (grrr) customs and duty, etc so I only... See more

Company replied

Rated 5 out of 5 stars

They sent me a ten metre LED rope light, but the last two metres were faulty! I informed Home Supplies Direct & they apologised & offered a 50% refund or replacement rope light. I wanted a replacemen... See more

Company replied

Rated 5 out of 5 stars

Rapid delivery of Gorilla Glue by next day and excellent communications. First time I've used this company but will definitely use them again. Good price, well packed and very helpful by email when I... See more

Company replied

Rated 5 out of 5 stars

I have bought a few desktop fans from this company and one stopped working. I contacted them and even though demand was high because of the heatwave they sent another immediately without question - I... See more

Company replied


Company details

  1. Stationery Store
  2. Do-it-Yourself Shop
  3. Hardware Store
  4. Scrapbooking Store

Written by the company

Online Sales Company Which Prides Itself With Quality Products, Fast Dispatch Times & Excellent Customer Services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(88)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Goods delivered on time. Request for an invoice dealt with very promptly. Would highly recommend this company

19 June 2025
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Matthew, thank you so much for your kind feedback!
We're really pleased to hear your order arrived on time and that our team was able to assist promptly with your invoice request. Your recommendation truly means a lot to us. We look forward to serving you again in the future!

Warm regards

Rated 5 out of 5 stars

Competitive pricing

Easy to order, very competitive pricing, sent out fast, very happy with purchase.

6 June 2025
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Yvie, thank you for your great feedback!
We’re delighted to hear you found the ordering process easy, our pricing competitive, and delivery fast. It’s wonderful to know you’re happy with your purchase — we really appreciate your support and hope to serve you again soon!
Wish you all the best!

Rated 5 out of 5 stars

Nik was amazing!

Nik was amazing. Faulty item received, swift response and replacement sent. Would highly recommend Home Supplies Direct.

29 May 2025
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Karen, We're really glad to hear Nik was able to assist you quickly and get the issue resolved without delay. Customer satisfaction is our top priority, and it’s great to know you’d recommend Home Supplies Direct. We truly appreciate your support and look forward to serving you again!

Warm regards

Rated 5 out of 5 stars

Fantastic service

Fantastic service , super fast shipping . Highly recommended !

24 May 2025
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Sylwia, We’re thrilled to hear you were pleased with our service and speedy shipping. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
We wish you all the best!

Rated 5 out of 5 stars

Good quality Art materials at an excellent price with an excellent service, yes can highly recommend.

Thankyou , Extremely Happy, good price , cheapest I’ve found for Caran dache neocolors 2’s . Fast delivery 24hr , very well packaged, my order arrived safe & well , good sturdy packaging. Yes very happy and yes can highly recommend, will be shopping again with Home supplies direct. 100% all round excellent service.

23 May 2025
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Kerry, we're delighted to hear you were pleased with the quality of our art materials, our pricing, and the service provided. Your recommendation means a lot to us, and we truly appreciate your support. Looking forward to serving you again soon!
We wish you all the best!

Rated 5 out of 5 stars

Very good!

Excellent, fast shipping, good price & quality.

19 May 2025
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear David, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Excellent to deal with

Ordered from this company in eBay
They are quick to post and great to communicate with .
Their prices are excellent.
I would buy from this company again

30 April 2025
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Nigel, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Excellent prices

22 April 2025
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Maria, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Great service A*****

Search for the item I wanted on Google and this website came up, product in stock for the amount I wanted. Hadn’t heard of them before but thought I’d give them ago! I cannot fault the customer service are very helpful and communication well above expected standard. I placed my order bank holiday Saturday on first class delivery expecting to receive it Wednesday the next week taking into account the holiday but no I got it on the Sunday morning

I will certainly look on the website again for items when I’m looking to order something

19 April 2025
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Louise, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Ready to help

Ready to help, rapid responses, very well packed. Tks

21 April 2025
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Sandra, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service. Well priced.

14 April 2025
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Peter, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Quality items sold at great prices! 5 Stars

Quality items sold at great prices with quick dispatch and fast and friendly communication. A 5 Star small company.

16 April 2025
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Paul, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Fast delivery and a very…

Fast delivery and a very easy-to-navigate website! I had a question and called their support team, they answered instantly and were extremely helpful. Excellent service overall. I totally recommend Home Supplies Direct!

21 March 2025
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Darshan, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Brilliant company .

Brilliant company , would definitely reccomend great communication good value and excellent products..

10 February 2025
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Mrs Leslie, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Great service

Website very easy to navigate, quick dispatch and great products.

13 January 2025
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Thank you for your rating and great review.

Wish you all the best!

Rated 5 out of 5 stars

Superb customer service and they…

Superb customer service and they provide a wide variety of products that maybe needed. Would recommend this company for all your home supply needs.

10 January 2025
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Robert, thank you for your great review & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Great communication.

Great communication.
Fast delivery.

12 December 2024
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Susan, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Home Supplies Direct have been…

Home Supplies Direct have been extremely helpful in ensuring that I have the correct size blades made by M&R. I would definitely buy from them again. Thank you

15 November 2024
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Kloe, thank you for your great feedback & ratings.
We wish you all the best!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look