Harvey Norman Ireland Reviews 

44,510
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 9,332 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being extremely helpful, patient, and knowledgeable when assisting with purchases and explaining product details clearly. Many people also value the exceptional delivery service, noting that friendly drivers arrive promptly, carefully assemble furniture and large appliances, and remove all packaging materials. Some reviewers were not happy with unexpected delivery delays, long waiting times, and items being out of stock after placing online orders. A few customers additionally mentioned receiving damaged goods or experiencing frustrating inconveniences when trying to collect items from specific branch locations.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, highlighting polite drivers and efficient setups. Many... See more

Staff

Reviewers highlight positive aspects of staff, praising knowledgeable, patient, and exceptionally helpful... See more

Product

Reviewers mention ambiguous feedback about product, reflecting a wide range of experiences. While many... See more

Service

Customers had positive experiences with service, often highlighting knowledgeable, patient, and helpful staff... See more

Order

People report ambiguous experiences with order processes, reflecting a wide range of differing outcomes.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from suresh at Harvey Norman tallght ⭐⭐⭐⭐⭐ I was assisted by suresh and could not be happier with the experience. He was extremely patient, took plenty of time to explain ever... See more

Company replied

Rated 5 out of 5 stars

I went to your store last Sunday morning to buy dining chairs.i had been before but could not make the right decision , A lovely person by the name of Angel assisted me . She could not have being a m... See more

Company replied

Rated 5 out of 5 stars

Daniel and Adam were absolutely brilliant on delivery, they went above and beyond to get a large fridge and a washing machine up the 3 flights of stairs in our house. Most people would have refused, b... See more

Company replied

Rated 5 out of 5 stars

David and Thato delivered our dining set from Harvey Norman today and you couldn't get nicer lads. They were very quick and efficient and put everything together nicely and even cleared away all the r... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

45K reviews

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4.3

All reviews

(44,510)

8,928 reviews in the last 12 months

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Rated 5 out of 5 stars

Evan Whitehouse helped me and my…

Evan Whitehouse helped me and my partner today pick out a phone and a drone! Couldn’t have been more helpful! Give that man a raise!!

1 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Kate,

We're so happy to hear our team provided such helpful assistance with your phone and drone purchase! We appreciate you sharing your positive experience.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very efficient

Very efficient, very nice polite did a great job

1 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Louise,

We appreciate your positive feedback. We are so glad our team was efficient, polite, and did a great job!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Smooth purchase

Smooth purchase, fast delivery

24 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

HI Henry,

We appreciate your positive feedback. We are happy your purchase was smooth and delivery fast.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Good value over the years

Good value over the years

27 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi John,

We are so happy to hear that we have provided good value over the years. We appreciate your loyalty.

Kind Regards,
Kevin

Rated 5 out of 5 stars

I bought a TV and electric fireplace in…

I bought a TV and electric fireplace in this branch. I was dealing with Lauren Langton and she was exceptionally good.

1 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Geraldine,

We're so happy to hear about your positive experience with us! We appreciate you taking the time to share your kind words.

Kind Regards,
Kevin

Rated 5 out of 5 stars
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi David,

Thank you for taking the time to leave this review. We are delighted to hear about your experience with our service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

We would like to thank Silivja in Harvey Norman Galway

We would like to thank Silivja in Harvey Norman Galway for all her help when we were selecting an air fryer. She was so lovely very knowledgable, informative and answered any questions we had.

31 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Jackie,

We're so pleased to hear about your positive experience! It's wonderful that our team member was so lovely, knowledgeable, and informative, and answered all your questions.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Ben and Dean came for delivery of…

Ben and Dean came for delivery of Sofas.
They fixed the furniture. There was problem with recliner opening mechanism which they took the video and send it Harvey Norman.
I am really pleased with their service and professionalism.

29 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Abdur,

We're so pleased to hear that our team provided such excellent service and professionalism during your sofa delivery and assembly. We appreciate you highlighting their efforts in addressing the recliner mechanism issue.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Good communication in store on time…

Good communication in store on time good value

25 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Glen,

We're happy to hear that our in-store communication, timeliness, and value met your expectations. We appreciate your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Marv was a pleasure to deal with

Marv was a pleasure to deal with. He was so helpful. We bought a Fitbit from Marv yesterday. We changed our mind 3 times and he was so patient with us. He was a pleasure to deal with. Five star customer service and personality.

30 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Tony,

We're so pleased to hear about your positive experience with our team member! It's wonderful that they were so patient and helpful. We appreciate you sharing your kind feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service

It was great service. Shop assistant was amazing, helpful and gave much information about products. Thank you!

24 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Annija,

We're so happy to hear you received great service and found our shop assistant amazing and helpful. We appreciate your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. amazing products

7 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Asha,

We are so happy to hear that our products and delivery service met your expectations. We truly appreciate your kind words.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent service by Ger and Al-…

Excellent service by Ger and Al- punctual, pleasant and professional

31 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi there,

We are so happy to hear that our service was excellent and that you found our team punctual, pleasant, and professional. We appreciate your positive feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Alex was outstanding ..pleasant

Alex was outstanding ..pleasant , informed engaging and an asset to the establishment all round .

31 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Patricia,

We are so pleased to hear that our team member was outstanding, pleasant, informed, and engaging. We appreciate you sharing your kind words about their excellent work.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very impressive

Very impressive

25 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Nqobile,

Thank you for taking the time to leave this review. We are delighted to hear about your experience with our service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent service

Excellent service , quick delivery

26 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Niamh,

We are delighted to hear that you were pleased with our excellent service and quick delivery. Thank you for your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

I had a great experience in Harvey…

I had a great experience in Harvey Norman at fonthil. All the staff are very friendly and helpful. In particular Aleksandra was super kind and helpful, I had an issue with my Samsung vaccum cleaner, she assisted me throughout the whole process. I would definitely recommend! Thanks again.

30 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Rana,

We are delighted to hear about your positive experience with our team. It's wonderful that our staff were friendly and helpful, and that one of our team members assisted you throughout the process with your vacuum cleaner. We appreciate your kind words and recommendation!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Outstanding Service

I am a first-time, new home buyer and needed to buy all of my appliances before ever stepping foot in my kitchen. This, paired with the incredible amount of choices I was faced with upon entering the store, had me extremely overwhelmed immediately.

Colin was a master class in customer service. From the moment he spotted us (while attending to someone else), he made us aware he saw us and that he would be with us as soon as possible.

Once he was available, he came straight over and immediately began easing my nerves. He first explained the process of ordering the equipment, storing it until my house was ready, paying only a deposit on the day, and if any changes were required, how they would be accommodated.

He then began bringing me through the appliances one by one, explaining where it's worth putting your money and what can easily be updated later. What features in appliances were important and and what were just preferences. His selling skills were so good that I didn't feel I was being sold to at all. Which for me is huge; I don't like when I feel someone is just pushing a sale. He had my whole kitchen kitted out in less time than it would have taken me to decide between ceramic or induction 😂

To any first-time buyers out there feeling overwhelmed, go see Colin.

23 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Claire,

We are absolutely delighted to hear about your exceptional experience as a first-time home buyer navigating the overwhelming process of selecting appliances. It truly warms us to know that our team member provided such outstanding support and guidance, turning a potentially stressful situation into a positive and informative one. We pride ourselves on offering personalized service that eases concerns and helps customers make confident decisions without feeling pressured. Your detailed feedback highlights exactly what we strive for in customer interactions, and we are so pleased that we could contribute to outfitting your new kitchen with such ease. Thank you for sharing your wonderful review and for recommending us to others.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very slick service

Very slick service. Txt sent with times for delivery and followed on day of delivery that they were on their way. Arrived within 10/15 mins. Very pleasant and mannerly guys.

31 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

HI there,

We're so pleased to hear that you received a text with delivery times and that our team arrived promptly. We're glad they were pleasant and mannerly.

Kind Regards,
Kevin

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