Gutter Vacuum Systems Ltd Reviews 1,064

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, robust construction, and effectiveness. Many people found the products to be excellent value for money and noted how well they performed, often exceeding expectations. The service received was frequently described as fantastic, with consumers appreciating the helpful and knowledgeable staff who provided excellent communication and support, even assisting with product selection. Delivery was also a strong point, with many reviewers mentioning fast, prompt, and even next-day service. However, some customers experienced issues with delivery charges, particularly those in certain postcode areas, feeling that the company unfairly classified their location as "Highlands & Islands." A few other people also felt that the design of certain product components, such as caster wheels, could be improved for better functionality. There were also isolated instances of minor faults upon delivery, though these were generally resolved swiftly by the company.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, design, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the brilliant,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Quality

Clients share positive opinions on quality. Many customers are very happy with the quality and design of... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team for being... See more

Based on these reviews

Rated 5 out of 5 stars

Stumbled on this company via a window cleaning forum and so glad I did. Not being in the trade I had a couple of questions after narrowing down my choices. I made two calls on separate days, no menus... See more

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Rated 5 out of 5 stars

Got the GVS Shadow and extension reel. Both are brilliant bits of kit and exceeded my expectations. I previously was borrowing a friends Mighty Atom Gutter Vac and the combo of it being a very l... See more

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Rated 5 out of 5 stars

Seems a very good company to deal with, and i was recommended to purchase the Panther. Pretty good gutter Vac. I'm new to gutter cleaning with not a huge customer base yet, hence the Panther and not a... See more

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Rated 5 out of 5 stars

Fantastic communication and a great product. I bought the panther vac and it’s great. Unfortunately it came with a minor fault on one of the tightening parts that held the poles and swan neck together... See more

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Rated 4 out of 5 stars

All very good overall experience from asking for help before purchasing on what the most suited vaccum was for me. Reason for it not being a 5star is the holes where the pins go through to secure the... See more

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Rated 1 out of 5 stars

I’m extremely disappointed with Gutter Vac Systems. I placed an order via telephone totalling £154 which ordinarily would qualify for “free mainland delivery”. But GVS class EVERY AB postcode as “... See more

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Rated 5 out of 5 stars

I have bought two great products from this company. Unfortunately, I've had to ask for help. Incredibly, the help was immediate and extraordinary; I loved how they treated me as a customer. They a... See more

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Rated 5 out of 5 stars

Great company and very helpful throughout the process. I purchased a pressure washer pole and I'm very happy with the quality and design. Delivery was fast and the whole experience was smooth. I would... See more

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Rated 5 out of 5 stars

This is my second purchase from Gutter Vacuum Systems & they are always very responsive & customer focussed. We had an issue with this delivery to Ireland through Royal Mail. This issue was with Royal... See more

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Rated 5 out of 5 stars

I have just set up Detail2Detail new to the gutter cleaning world i called Gutter vacuum systems. I spoke to Ben and Julia. I was very happy with Julia, whose expertise and communication skills wer... See more

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Rated 5 out of 5 stars

Very helpful staff on the end of the phone , didn't try and sell me the dearest unit , but listened to what I wanted the vac for and help me choose the correct one , fast delivery and brilliant after... See more

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Rated 5 out of 5 stars

As always I got exactly what I expected. Many thanks I know if it wasn't for this company I'd be dealing with someone who was charging me considerably more for the exact same product. That's why... See more

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Rated 5 out of 5 stars

Super fast delivery arrived next day The product itself is amazing this is a replacement for our current vac and this is outstanding had made light work of the gutters we clean Reasonable price... See more

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Rated 5 out of 5 stars

I ordered a pole and roof scraper on Thursday both delivered by Friday lunchtime. Great products and Ben was very helpful giving me advice as a newbie which I greatly appreciated. I will be buying m... See more

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Rated 5 out of 5 stars

I’ve been running my small gutter vacuum business for around 5 years. I purchased a start up kit from GVS. Over the years, I have slowly grown and GVS have always had my back. Giving me great advice a... See more

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Rated 5 out of 5 stars

Amazing company to deal with. The gutter vacs are great quality and well made and suited for various budgets. The best carbon fibre poles for gutter vacs and the customer service is friendly and quick... See more

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Rated 5 out of 5 stars

Made the choice to purchase the Predator from GVS. Arrived well packaged, easy to assemble. looks well manufactured and robust. Put it straight to work on a very wet sludgy job, handled it well. easy... See more

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Rated 5 out of 5 stars

I bought a GVS 3000 with Bluetooth camera and couldn't be happier with their performance. My customers are equally happy with the results. Whenever I have had cause to call GVS the people there have a... See more

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Rated 5 out of 5 stars

I cannot recommend guttervac systems enough always so helpful and nothing is a problem. If all companies were like this it would be amazing . Thanks again always great service and products ⭐⭐⭐⭐⭐.

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Rated 5 out of 5 stars

Excellent service. I needed a plug adapter that would work with a champion 5.5kva generator. It's not a big sale for them, just a simple plug. They were really helpful on the phone answering my questi... See more

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Rated 5 out of 5 stars

To be honest , it’s the same as always with GVS. Very easy and smooth buying process. Incredibly fast delivery. Absolutely lovely people to do business with. Very happy

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Rated 5 out of 5 stars

ordered the 5th Aug arrived 6th Aug good product & value for money tested out & ready to be used today helpful advice from Julia on the generator & also on gutter vac upgrades. Thank you 👍🏻

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Rated 5 out of 5 stars

Always a pleasure to deal with GVS, nothing is too much trouble and there customer service is spot on. The best gutter vacs on the market, would definitely recommend.

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Rated 5 out of 5 stars

Absolutely fantastic company to deal with. The Panther 1700w vacuum and clamped carbon pole kit has been a game changer for my business. Would definitely recommend this company. A++

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Rated 5 out of 5 stars

I purchased the GVS gutter camera that connects directly to your phone via an app instead of a monitor. The camera and clamps are well engineered and look durable. Everything comes in a n... See more

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Rated 5 out of 5 stars

I'm so impressed with the panther gutter vacuum, small and compact but very powerful. The delivery was extremely fast. Overall extremely pleased. Thank you

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Rated 5 out of 5 stars

great product and after a small issue with damage in transit, i rang ands they dealt with the issue swiftly and got me out of the predicament i was in. cannot recommend enough

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Rated 5 out of 5 stars

Very Helpful when dealing with my messages. Next day delivery. It's great to have the support of the supplier when running a small business. They've got your back! Thanks :-)

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Rated 5 out of 5 stars

As always when you call GVS they offer sound advice and quick turnaround on orders. Second to none sales support from the top down. Happy to keep using GVS for all my equipment needs.

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Rated 5 out of 5 stars

Great company, Great service and always extremely helpful. From day 1 several years ago when i started my external cleaning business,the team at Gutter Vacuum systems have supplied us with the best eq... See more

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Rated 5 out of 5 stars

Unreal! Wouldn’t shop anywhere else for this type of stuff. Mark is very knowledgeable and goes well above and beyond what he needs to. Can’t recommend enough 5*

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Rated 5 out of 5 stars

Fast delivery great product if it performs as good as it looks I'll be a happy boy. Thanks gutter vacuum systems.

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Rated 5 out of 5 stars

So helpful, didn’t upsell, very friendly and answered all of our questions (there were alot) 100% recommend.

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Rated 5 out of 5 stars

Everything about the machine is great other than the quality of the wheels on the trolly could do with the same wheels as the gvs 3600 predator

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Rated 5 out of 5 stars

excellent experience with GVS. Had an issue with the pole and they were brilliant, replaced straight away and I have now been able to do the job

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Rated 5 out of 5 stars

Fantastic customer service. I rang the office to let them know that my order was missing 4 pole clamps. I received them in the post the very next day.

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Rated 5 out of 5 stars

I have used this company for various products for my business and find them very fair and very helpful and would recommend them to everyone Dave from fibreandfabric.co.uk

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Rated 5 out of 5 stars

decent price great service pole is great comfy-light-sturdy decent rigidity too clamps are great nice to use and clamp handles are great

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Rated 5 out of 5 stars

Great company to deal with, any questions or issues I have always dealt with promptly. Ordering is easy and hassle free.

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Rated 5 out of 5 stars

Best products on the market, with the best customer service. Julia and Mark are the best. Just ring them and ask, buy the right product first time and you'll earn great money as long as you work as ha... See more

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Rated 3 out of 5 stars

Item arrived in a timely manner and is ok in use. Packaged in a plastic type bag with cost of delivery £12.48 delivery for something that weighs 360g and cost only £40 in the first place is steep, I l... See more

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Rated 5 out of 5 stars

What fantastic service, I ordered my Gutter Vacuum late on Tuesday night , it was dispatched the following day and delivered the next day, not tried the product yet but looks fantastic and very well m... See more

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Rated 5 out of 5 stars

Unbelievable customer service, always happy to help when needed. Delivery is as good as any and always on time. Highly recommended!!

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Rated 5 out of 5 stars

Ordered some spares and extra nozzles for a job at lunch time on Friday. To my amazement they arrived on Saturday. Thanks. Great service as always.

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Rated 5 out of 5 stars

Easy to order & delivered quickly as always. The Assault nozzle worked a treat for the job. Excellent.

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Rated 1 out of 5 stars

They have for sale a pair of vehicle signs so I ordered two lots for both of my vehicles and I only received one pair. I have emailed them and have received no reply. I am still down one pair of vehic... See more

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Rated 5 out of 5 stars

If there was an Olympics for top products and customer service, GVS would take home gold every time. The beanies are great too.

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Rated 5 out of 5 stars

Well the title says it all , brilliant quick service again from this amazing company.

Company replied


Company details

  1. Equipment Supplier
  2. Cleaning Products Supplier
  3. Industrial Equipment Supplier
  4. Industrial Vacuum Equipment Supplier
  5. Machinery Parts Manufacturer
  6. Property Maintenance

Written by the company

Gutter Vacuum Systems are a leading manufacturer and supplier of professional high-reach gutter vacuum systems, roof moss removal tools, and both soft and pressure washing equipment. With years of hands-on experience in exterior cleaning, Gutter Vacuum Systems has earned a reputation as one of the most trusted names in the industry. We pride ourselves on continuous innovation, delivering state-of-the-art equipment and exceptional customer service. By transforming the gutter clearing sector with a focus on integrity, we’ve helped businesses worldwide improve their offerings without relying on high-pressure sales tactics. Whether you're an independent contractor or a large company, we're here to support you in delivering more efficient services to your clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

All ways a reliable service there when…

All ways a reliable service there when you need them the most

1 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hello Darren,

Thank you for leaving us your five star review following the purchase of your replacement filter - keeping your Predator gutter vacuum busy in the height of gutter clearing season.

It's great to know that you always find our service reliable and yes, we are always there when you need us 😃

Your review is greatly appreciated by the team and all members who are involved with your order. Have a great week ahead.

With kind regards,
Julia, GVS

Rated 5 out of 5 stars

Excellent service

Excellent service. I needed a plug adapter that would work with a champion 5.5kva generator. It's not a big sale for them, just a simple plug. They were really helpful on the phone answering my questions about it before I ordered. Once I ordered I couldn't get a copy of the invoice as it didn't sync with my account correctly. I emailed and first thing they sent a copy of the invoice. These are all little things and the order was only a little order but they genuinely cared, very efficient service and wanted to help. You can't ask for much more IMO.

29 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Patrick,

I’m so pleased to hear that you received excellent service from us when enquiring about and ordering your fly lead, and that the invoice copy was promptly forwarded to you.

We truly care about your experience with us and are glad to know you’re able to continue your work. Your five-star review means a great deal to everyone at Gutter Vacuum Systems, it keeps us all motivated to deliver the high level of service we strive for.

Wishing you a brilliant week ahead
Julia
Gutter Vacuum Systems

Rated 5 out of 5 stars

quick dispatch

quick dispatch. very pleased thankyou

27 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi James,

No problem at all, I'm glad to hear that the recoil assembly was dispatched quickly for you keeping you on the tools for longer 😊 And thank you also for leaving us your five star review - it really us appreciated by everyone at Gutter Vacuum Systems.

All the best,
Julia, GVS

Rated 1 out of 5 stars

The Only Retailer With A Delivery Surcharge

I’m extremely disappointed with Gutter Vac Systems. I placed an order via telephone totalling £154 which ordinarily would qualify for “free mainland delivery”. But GVS class EVERY AB postcode as “Highlands & Islands” meaning I had to unfairly pay an extra £49 delivery! GVS is the only retailer I’ve ever dealt with who classifies my postcode as remote.

I complained and GVS shifted blame onto their courier saying it was outside their control. But ultimately it is GVS who selects the courier. No other retailer charges extra for delivery to my postcode, so it is clearly unreasonable for GVS to do so. What a rip off.

I was assured my complaint would be shared with their shipping team and I would receive a response, but after over 3 weeks of waiting nothing! Due to the lack of response I sadly feel it is necessary to leave this review.

5 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Good morning Daniel

We’re very sorry to hear that you feel disappointed with your experience and have taken the time to leave us a one star review due to the shipping cost.

To clarify, our delivery zones, including AB postcodes, are clearly stated in our shipping zones at the foot of our website. Courier companies (not us) classify these areas within the Scottish Highlands and Islands, and unfortunately, their charges to us are higher due to the additional journey times, fuel consumption and logistical challenges involved in reaching more remote locations.

Rather than building those delivery costs into the price of our products (which would increase prices for all customers), we keep our product pricing competitive and only pass on the courier’s surcharge where it applies. This will differ due to A) the weight and dimensions of the item(s), B) the method of transport and C) the destination.

In your case, we actually sourced and used a reputable courier outside of our usual providers in order to reduce the cost as much as possible.

We apologise for any frustration caused, and we’ll review how we communicate this more clearly in our shipping terms to avoid future misunderstandings.

Kind regards
Julia Martin
Company Director
Gutter Vacuum Systems

Rated 5 out of 5 stars

Alway 5 Star Service

Very Helpful when dealing with my messages. Next day delivery. It's great to have the support of the supplier when running a small business. They've got your back! Thanks :-)

19 September 2025
Unprompted review
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Thank you so much for taking time out to leave us your five star review following your recent purchase with us.

I am pleased to know that you find our team very helpful and that the couriers also played their part in a swift next day delivery too. Our support is always there for you in order to keep you on the tools with minimal disruption.

Myself and my entire team really do appreciate this review, thank you 😊
Julia, GVS

Rated 5 out of 5 stars

Powerful robust machine!

Very efficient ordering and delivery. So far the machine is performing very well. Well made powerful machine!

5 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Anthony

I am delighted that when ordering your Phantom gutter vacuum along with accessories you found our ordering to be very efficient. It is a phenomenal machine that is built tough and built to perform through those gutter clears.

Your review goes along way with all involved in preparing and dispatching your order so thank you for taking the time to leave us your five stars!

Wishing you the very best.
Julia, GVS

Rated 5 out of 5 stars

great product and after a small issue…

great product and after a small issue with damage in transit, i rang ands they dealt with the issue swiftly and got me out of the predicament i was in. cannot recommend enough

1 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Good afternoon George

It is very unfortunate that your equipment had suffered damage during transit however I am pleased that when calling in to advise, this was sorted fast for you and everything was taken of.

Your review is greatly appreciated so I thank you for leaving your five stars.

Kind regards
Julia, GVS

Rated 5 out of 5 stars

Always a very professional service

Always a very professional service

1 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Chris

Thank you so much for taking the to leave us your five star review. I am delighted you found this to continue to be professional, as you always should by any of our team.

Your review is greatly appreciated by everyone involved in your order.
With kind regards
Julia, GVS

Rated 5 out of 5 stars

Customer service is outstanding 👍 the…

Customer service is outstanding 👍 the gutter vacume is brilliant much better and cheaper than over leading brands

11 September 2025
Unprompted review
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Ben

Thank you so much for leaving us your five star review here on Trustpilot. I am thrilled to know that you find our customer service to be outstanding - we really do want the very best for our customers.

The Panther is indeed a brilliant gutter vacuum. It truly has set the standards for compact single motor gutter vacuums within the industry and itself, stands tall within that range.

Your review is appreciated by the entire GVS team who are always on hand to support you and ensure you always get the best out of your machine.

With kind regards
Julia GVS

Rated 5 out of 5 stars

Great company

4 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Thank you Mark for taking the time to leave us your five star review which means a lot to us. Your feedback on Facebook was appreciated too!

I am delighted that we were able to assist and that Mark was prompt when dealing with your enquiry.

With kind regards
Julia, GVS

Rated 5 out of 5 stars

Unbelievable customer service

Unbelievable customer service, always happy to help when needed. Delivery is as good as any and always on time. Highly recommended!!

4 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Thank you so much Jack for leaving us your outstanding five star review!

For you, receiving an unbelievable customer service is a priority for us and we are indeed always happy to help when needed. Having been there ourselves, we know how valuable knowledge, experience and support can be.

I am delighted to know that again you received a quick delivery and that you would highly recommend us.

Your review is appreciated by the whole team, so thank you for taking the time to leave this for us.

Best wishes,
Julia GVS

Rated 4 out of 5 stars

After sales service

The Company were good enough to replace a broken filter, which was immediately sent to me, but surprisingly made me pay for the postage!

4 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Good morning Mr. Timms,

Thank you for taking the time to share your four-star review and for your feedback regarding the replacement filter arranged by one of our team members.

On returning to the office, I reviewed the situation and can confirm the filter left us in good condition, but it appears to have been damaged during fitting. A replacement was promptly issued, along with guidance via email on how to use it correctly to help prevent any future issues.

I’m pleased my team were able to assist you, and we’re always here should you need any further support.

Best regards,
Julia, GVS

Rated 5 out of 5 stars

Really helpful quick delivery

Really helpful on the phone, placed my order arrived the next day! Great company

3 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Bob,

Thank you so much for taking the time to leave us your five star review following receipt of your 10m hi-vis gutter vacuum hose and medium storage bag.

It's great to hear that you received a helpful experience on the phone when making your order and that they arrived with you the next day.

Your review is truly appreciated and it means a lot to the whole team involved with your order.

With kind regards
Julia, GVS

Rated 5 out of 5 stars

Review from leeds gutter cleaning

As always I got exactly what I expected. Many thanks
I know if it wasn't for this company I'd be dealing with someone who was charging me considerably more for the exact same product. That's why I always return.

3 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Jeremy

Thank you for your five star review following your recent scraper blade purchase. I am thrilled you received exactly what you needed for a great price.

It's been a pleasure to equip you with tools for the tasks over the past five years and we look to forward to another five ahead. Your five stars are appreciated by us all, thank you so much!

Best wishes,
Julia GVS

Rated 5 out of 5 stars

Ive used Gutter Vacuum Systems many…

Ive used Gutter Vacuum Systems many times. Always a fantastic service.
Excellent products and super fast delivery.

2 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Thank you so much for leaving us your five star review! I am thrilled that over the years you have continued to receive excellent products quickly and always a fantastic service from the whole GVS team.

Reviews go along way with everyone involved in your order(s) and they really do give us all a boost, thank you once again 😃

Kindest,
Julia, GVS

Rated 5 out of 5 stars

Great products at a great price

Great products at a great price with even greater customer service 5 stars *****

1 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Thank you so much! I am delighted that you have left us your five stars following your recent Panther purchase and other accessories. Furthermore I am delighted that our customer service has made a five star impact 😊

Keep up those great posts - we enjoy watching those on social media.

With kind regards
Julia, GVS

Rated 5 out of 5 stars

Easy to order & delivered quickly as…

Easy to order & delivered quickly as always. The Assault nozzle worked a treat for the job. Excellent.

28 August 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Excellent! Not only am I pleased to hear that you found the ordering easy followed by a quick delivery but also that the Assault nozzle worked well on the application for you.

We really appreciate you leaving your five star review for us too. This certainly gives us all a boost when processing your order knowing we all played part in your experience 😃

Thank you again and best wishes
Julia GVS

Rated 5 out of 5 stars

Great service as usual quick delivery too 👍

Great service as usual, quick delivery 👍

6 August 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Paul,

Thank you so much for leaving us your five star review following your recent gutter clearing and gutter vacuum accessory purchase. I am pleased you received a great service from us again and that your delivery was quick too!

With kind regards
Julia, GVS

Rated 5 out of 5 stars

Great machine and still supporting me 5…

Great machine and still supporting me 5 years after purchase to keep the vac in top shape.

16 August 2025
Unprompted review
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hello Nick

I am really happy to know that your Panther of 5 years is still going strong and continues to bring in a steady revenue stream.

As you know, our support does not end at the point you receive your equipment - we are always on hand to support you for as long as you are on the tools and for years to come.

We really appreciate you leaving your five star review here on Trustpilot, thank you 😊

Best wishes, Julia
Gutter Vacuum Systems

Rated 5 out of 5 stars

Everything spot on

Everything spot on
Very from service to delivery
Appreciate thanks Mark and the team

7 August 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Gem

I'm thrilled that you have received your GVS-36 gutter vacuum and that you have had a five star service from start to delivery with Mark and the team, its great to see that all these years on business is going well for you 😊

With best wishes,
Julia, GVS

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