Stumbled on this company via a window cleaning forum and so glad I did. Not being in the trade I had a couple of questions after narrowing down my choices. I made two calls on separate days, no menus... See more
Company replied
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Gutter Vacuum Systems are a leading manufacturer and supplier of professional high-reach gutter vacuum systems, roof moss removal tools, and both soft and pressure washing equipment. With years of hands-on experience in exterior cleaning, Gutter Vacuum Systems has earned a reputation as one of the most trusted names in the industry. We pride ourselves on continuous innovation, delivering state-of-the-art equipment and exceptional customer service. By transforming the gutter clearing sector with a focus on integrity, we’ve helped businesses worldwide improve their offerings without relying on high-pressure sales tactics. Whether you're an independent contractor or a large company, we're here to support you in delivering more efficient services to your clients.
2 Mill Cottage, Billingford Road, NR20 5HN, North Elmham, Dereham, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
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All ways a reliable service there when you need them the most

Reply from Gutter Vacuum Systems Ltd
Excellent service. I needed a plug adapter that would work with a champion 5.5kva generator. It's not a big sale for them, just a simple plug. They were really helpful on the phone answering my questions about it before I ordered. Once I ordered I couldn't get a copy of the invoice as it didn't sync with my account correctly. I emailed and first thing they sent a copy of the invoice. These are all little things and the order was only a little order but they genuinely cared, very efficient service and wanted to help. You can't ask for much more IMO.

Reply from Gutter Vacuum Systems Ltd

Reply from Gutter Vacuum Systems Ltd
I’m extremely disappointed with Gutter Vac Systems. I placed an order via telephone totalling £154 which ordinarily would qualify for “free mainland delivery”. But GVS class EVERY AB postcode as “Highlands & Islands” meaning I had to unfairly pay an extra £49 delivery! GVS is the only retailer I’ve ever dealt with who classifies my postcode as remote.
I complained and GVS shifted blame onto their courier saying it was outside their control. But ultimately it is GVS who selects the courier. No other retailer charges extra for delivery to my postcode, so it is clearly unreasonable for GVS to do so. What a rip off.
I was assured my complaint would be shared with their shipping team and I would receive a response, but after over 3 weeks of waiting nothing! Due to the lack of response I sadly feel it is necessary to leave this review.

Reply from Gutter Vacuum Systems Ltd
Very Helpful when dealing with my messages. Next day delivery. It's great to have the support of the supplier when running a small business. They've got your back! Thanks :-)

Reply from Gutter Vacuum Systems Ltd
Very efficient ordering and delivery. So far the machine is performing very well. Well made powerful machine!

Reply from Gutter Vacuum Systems Ltd
great product and after a small issue with damage in transit, i rang ands they dealt with the issue swiftly and got me out of the predicament i was in. cannot recommend enough

Reply from Gutter Vacuum Systems Ltd

Reply from Gutter Vacuum Systems Ltd
Customer service is outstanding 👍 the gutter vacume is brilliant much better and cheaper than over leading brands

Reply from Gutter Vacuum Systems Ltd
Unbelievable customer service, always happy to help when needed. Delivery is as good as any and always on time. Highly recommended!!

Reply from Gutter Vacuum Systems Ltd
The Company were good enough to replace a broken filter, which was immediately sent to me, but surprisingly made me pay for the postage!

Reply from Gutter Vacuum Systems Ltd
Really helpful on the phone, placed my order arrived the next day! Great company

Reply from Gutter Vacuum Systems Ltd
As always I got exactly what I expected. Many thanks
I know if it wasn't for this company I'd be dealing with someone who was charging me considerably more for the exact same product. That's why I always return.

Reply from Gutter Vacuum Systems Ltd
Ive used Gutter Vacuum Systems many times. Always a fantastic service.
Excellent products and super fast delivery.

Reply from Gutter Vacuum Systems Ltd
Great products at a great price with even greater customer service 5 stars *****

Reply from Gutter Vacuum Systems Ltd
Easy to order & delivered quickly as always. The Assault nozzle worked a treat for the job. Excellent.

Reply from Gutter Vacuum Systems Ltd

Reply from Gutter Vacuum Systems Ltd
Great machine and still supporting me 5 years after purchase to keep the vac in top shape.

Reply from Gutter Vacuum Systems Ltd
Everything spot on
Very from service to delivery
Appreciate thanks Mark and the team

Reply from Gutter Vacuum Systems Ltd
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