Gutter Vacuum Systems Ltd Reviews 1,064

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, robust construction, and effectiveness. Many people found the products to be excellent value for money and noted how well they performed, often exceeding expectations. The service received was frequently described as fantastic, with consumers appreciating the helpful and knowledgeable staff who provided excellent communication and support, even assisting with product selection. Delivery was also a strong point, with many reviewers mentioning fast, prompt, and even next-day service. However, some customers experienced issues with delivery charges, particularly those in certain postcode areas, feeling that the company unfairly classified their location as "Highlands & Islands." A few other people also felt that the design of certain product components, such as caster wheels, could be improved for better functionality. There were also isolated instances of minor faults upon delivery, though these were generally resolved swiftly by the company.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, design, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the brilliant,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Quality

Clients share positive opinions on quality. Many customers are very happy with the quality and design of... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team for being... See more

Based on these reviews

Rated 5 out of 5 stars

Stumbled on this company via a window cleaning forum and so glad I did. Not being in the trade I had a couple of questions after narrowing down my choices. I made two calls on separate days, no menus... See more

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Rated 5 out of 5 stars

Got the GVS Shadow and extension reel. Both are brilliant bits of kit and exceeded my expectations. I previously was borrowing a friends Mighty Atom Gutter Vac and the combo of it being a very l... See more

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Rated 5 out of 5 stars

Seems a very good company to deal with, and i was recommended to purchase the Panther. Pretty good gutter Vac. I'm new to gutter cleaning with not a huge customer base yet, hence the Panther and not a... See more

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Rated 5 out of 5 stars

Fantastic communication and a great product. I bought the panther vac and it’s great. Unfortunately it came with a minor fault on one of the tightening parts that held the poles and swan neck together... See more

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Rated 4 out of 5 stars

All very good overall experience from asking for help before purchasing on what the most suited vaccum was for me. Reason for it not being a 5star is the holes where the pins go through to secure the... See more

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Rated 1 out of 5 stars

I’m extremely disappointed with Gutter Vac Systems. I placed an order via telephone totalling £154 which ordinarily would qualify for “free mainland delivery”. But GVS class EVERY AB postcode as “... See more

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Rated 5 out of 5 stars

I have bought two great products from this company. Unfortunately, I've had to ask for help. Incredibly, the help was immediate and extraordinary; I loved how they treated me as a customer. They a... See more

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Rated 5 out of 5 stars

Great company and very helpful throughout the process. I purchased a pressure washer pole and I'm very happy with the quality and design. Delivery was fast and the whole experience was smooth. I would... See more

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Rated 5 out of 5 stars

This is my second purchase from Gutter Vacuum Systems & they are always very responsive & customer focussed. We had an issue with this delivery to Ireland through Royal Mail. This issue was with Royal... See more

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Rated 5 out of 5 stars

I have just set up Detail2Detail new to the gutter cleaning world i called Gutter vacuum systems. I spoke to Ben and Julia. I was very happy with Julia, whose expertise and communication skills wer... See more

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Rated 5 out of 5 stars

Very helpful staff on the end of the phone , didn't try and sell me the dearest unit , but listened to what I wanted the vac for and help me choose the correct one , fast delivery and brilliant after... See more

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Rated 5 out of 5 stars

As always I got exactly what I expected. Many thanks I know if it wasn't for this company I'd be dealing with someone who was charging me considerably more for the exact same product. That's why... See more

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Rated 5 out of 5 stars

Super fast delivery arrived next day The product itself is amazing this is a replacement for our current vac and this is outstanding had made light work of the gutters we clean Reasonable price... See more

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Rated 5 out of 5 stars

I ordered a pole and roof scraper on Thursday both delivered by Friday lunchtime. Great products and Ben was very helpful giving me advice as a newbie which I greatly appreciated. I will be buying m... See more

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Rated 5 out of 5 stars

I’ve been running my small gutter vacuum business for around 5 years. I purchased a start up kit from GVS. Over the years, I have slowly grown and GVS have always had my back. Giving me great advice a... See more

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Rated 5 out of 5 stars

Amazing company to deal with. The gutter vacs are great quality and well made and suited for various budgets. The best carbon fibre poles for gutter vacs and the customer service is friendly and quick... See more

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Rated 5 out of 5 stars

Made the choice to purchase the Predator from GVS. Arrived well packaged, easy to assemble. looks well manufactured and robust. Put it straight to work on a very wet sludgy job, handled it well. easy... See more

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Rated 5 out of 5 stars

I bought a GVS 3000 with Bluetooth camera and couldn't be happier with their performance. My customers are equally happy with the results. Whenever I have had cause to call GVS the people there have a... See more

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Rated 5 out of 5 stars

I cannot recommend guttervac systems enough always so helpful and nothing is a problem. If all companies were like this it would be amazing . Thanks again always great service and products ⭐⭐⭐⭐⭐.

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Rated 5 out of 5 stars

Excellent service. I needed a plug adapter that would work with a champion 5.5kva generator. It's not a big sale for them, just a simple plug. They were really helpful on the phone answering my questi... See more

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Rated 5 out of 5 stars

To be honest , it’s the same as always with GVS. Very easy and smooth buying process. Incredibly fast delivery. Absolutely lovely people to do business with. Very happy

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Rated 5 out of 5 stars

ordered the 5th Aug arrived 6th Aug good product & value for money tested out & ready to be used today helpful advice from Julia on the generator & also on gutter vac upgrades. Thank you 👍🏻

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Rated 5 out of 5 stars

Always a pleasure to deal with GVS, nothing is too much trouble and there customer service is spot on. The best gutter vacs on the market, would definitely recommend.

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Rated 5 out of 5 stars

Absolutely fantastic company to deal with. The Panther 1700w vacuum and clamped carbon pole kit has been a game changer for my business. Would definitely recommend this company. A++

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Rated 5 out of 5 stars

I purchased the GVS gutter camera that connects directly to your phone via an app instead of a monitor. The camera and clamps are well engineered and look durable. Everything comes in a n... See more

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Rated 5 out of 5 stars

I'm so impressed with the panther gutter vacuum, small and compact but very powerful. The delivery was extremely fast. Overall extremely pleased. Thank you

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Rated 5 out of 5 stars

great product and after a small issue with damage in transit, i rang ands they dealt with the issue swiftly and got me out of the predicament i was in. cannot recommend enough

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Rated 5 out of 5 stars

Very Helpful when dealing with my messages. Next day delivery. It's great to have the support of the supplier when running a small business. They've got your back! Thanks :-)

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Rated 5 out of 5 stars

As always when you call GVS they offer sound advice and quick turnaround on orders. Second to none sales support from the top down. Happy to keep using GVS for all my equipment needs.

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Rated 5 out of 5 stars

Great company, Great service and always extremely helpful. From day 1 several years ago when i started my external cleaning business,the team at Gutter Vacuum systems have supplied us with the best eq... See more

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Rated 5 out of 5 stars

Unreal! Wouldn’t shop anywhere else for this type of stuff. Mark is very knowledgeable and goes well above and beyond what he needs to. Can’t recommend enough 5*

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Rated 5 out of 5 stars

Fast delivery great product if it performs as good as it looks I'll be a happy boy. Thanks gutter vacuum systems.

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Rated 5 out of 5 stars

So helpful, didn’t upsell, very friendly and answered all of our questions (there were alot) 100% recommend.

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Rated 5 out of 5 stars

Everything about the machine is great other than the quality of the wheels on the trolly could do with the same wheels as the gvs 3600 predator

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Rated 5 out of 5 stars

excellent experience with GVS. Had an issue with the pole and they were brilliant, replaced straight away and I have now been able to do the job

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Rated 5 out of 5 stars

Fantastic customer service. I rang the office to let them know that my order was missing 4 pole clamps. I received them in the post the very next day.

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Rated 5 out of 5 stars

I have used this company for various products for my business and find them very fair and very helpful and would recommend them to everyone Dave from fibreandfabric.co.uk

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Rated 5 out of 5 stars

decent price great service pole is great comfy-light-sturdy decent rigidity too clamps are great nice to use and clamp handles are great

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Rated 5 out of 5 stars

Great company to deal with, any questions or issues I have always dealt with promptly. Ordering is easy and hassle free.

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Rated 5 out of 5 stars

Best products on the market, with the best customer service. Julia and Mark are the best. Just ring them and ask, buy the right product first time and you'll earn great money as long as you work as ha... See more

Company replied

Rated 3 out of 5 stars

Item arrived in a timely manner and is ok in use. Packaged in a plastic type bag with cost of delivery £12.48 delivery for something that weighs 360g and cost only £40 in the first place is steep, I l... See more

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Rated 5 out of 5 stars

What fantastic service, I ordered my Gutter Vacuum late on Tuesday night , it was dispatched the following day and delivered the next day, not tried the product yet but looks fantastic and very well m... See more

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Rated 5 out of 5 stars

Unbelievable customer service, always happy to help when needed. Delivery is as good as any and always on time. Highly recommended!!

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Rated 5 out of 5 stars

Ordered some spares and extra nozzles for a job at lunch time on Friday. To my amazement they arrived on Saturday. Thanks. Great service as always.

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Rated 5 out of 5 stars

Easy to order & delivered quickly as always. The Assault nozzle worked a treat for the job. Excellent.

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Rated 1 out of 5 stars

They have for sale a pair of vehicle signs so I ordered two lots for both of my vehicles and I only received one pair. I have emailed them and have received no reply. I am still down one pair of vehic... See more

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Rated 5 out of 5 stars

If there was an Olympics for top products and customer service, GVS would take home gold every time. The beanies are great too.

Company replied

Rated 5 out of 5 stars

Well the title says it all , brilliant quick service again from this amazing company.

Company replied


Company details

  1. Equipment Supplier
  2. Cleaning Products Supplier
  3. Industrial Equipment Supplier
  4. Industrial Vacuum Equipment Supplier
  5. Machinery Parts Manufacturer
  6. Property Maintenance

Written by the company

Gutter Vacuum Systems are a leading manufacturer and supplier of professional high-reach gutter vacuum systems, roof moss removal tools, and both soft and pressure washing equipment. With years of hands-on experience in exterior cleaning, Gutter Vacuum Systems has earned a reputation as one of the most trusted names in the industry. We pride ourselves on continuous innovation, delivering state-of-the-art equipment and exceptional customer service. By transforming the gutter clearing sector with a focus on integrity, we’ve helped businesses worldwide improve their offerings without relying on high-pressure sales tactics. Whether you're an independent contractor or a large company, we're here to support you in delivering more efficient services to your clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent customer service and fast…

Excellent customer service and fast delivery.
Thanks

26 November 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Matthew

Thank you for leaving your five star review following your recent purchase. I am delighted to know that you continue to find our customer service excellent and that you received a fast delivery.

Wishing you a wonderful Christmas and a very happy new year.
All the best,
Julia, GVS

Rated 5 out of 5 stars

Pretty good gutter Vac

Seems a very good company to deal with, and i was recommended to purchase the Panther. Pretty good gutter Vac. I'm new to gutter cleaning with not a huge customer base yet, hence the Panther and not a 3 motor Vac. Only downsides I can see already are the caster wheels, far too small for the unit, need to be a terrain caster, and could do with a twist vent to allow larger items to drop rather than trying to hold the poles and switch off the vac.

1 November 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hello Andrew

Thank you for leaving us a great five star review here on Trustpilot. The Panther is a very popular gutter vacuum, convenient and compact she's a beauty for her size and you'll certainly be impressed with what can be cleared.

All terrain wheels are not required for the Panther, for five years we have kept the Panther small and designed this to be portable - using the large handle and the grab frame making this an easy system to be carried. We leave the all terrains for our larger systems on trolleys for easy transportation from site to van.

We have some great techniques that can be used to allow larger solids to drop, we can run those through on a call with you if you'd like - don't forget you have years of experience at the end of the phone to always support you on every task.

Once again, thank you for your review, it is genuinely appreciated 😃

Kind regards,
Julia, GVS

Rated 5 out of 5 stars

Best products on the market

Best products on the market, with the best customer service. Julia and Mark are the best. Just ring them and ask, buy the right product first time and you'll earn great money as long as you work as hard as them 😃👍

17 November 2025
Unprompted review
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hello Mark

Thank you for taking the time out to leave us your five star review following your recent purchase. We certainly do aim to provide the best customer service that we can each and every time, year after year.

Both Mark and myself, supported by our team really do appreciate your recommendation as we keep you going on the tools for as long as you need us to.

With best wishes,
Julia, GVS

Rated 5 out of 5 stars

The customer service is absolutely brilliant

The customer service is absolutely brilliant. They can’t be beaten. 👍

30 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Marc

Thank you for leaving us your five star recommendation here on Trustpilot. We really do strive to provide the best customer service we can and I am proud that you have found this to be brilliant and unbeatable so far.

That service doesn't stop once you receive your equipment - it is lifelong and there for however long you need it. Receiving the Panther is an awesome upgrade for you, so as a team at GVS we are all appreciative of your review.

With kind regards
Julia, GVS

Rated 5 out of 5 stars

Great service and product knowledge.

Great service and product knowledge.

29 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Andrew

Thank you so much for taking the time to leave us your five star review following the purchase of your GVS-36 and additional accessories. I am so happy to know that when you have called you received a great service and that you are pleased with our experienced product knowledge.

If there is anything else we are able to help with, you know we are at the end of the phone 😃

With kind regards
Julia, GVS

Rated 5 out of 5 stars

Please be advised that this company is…

Please be advised that this company is fully committed to assisting with equipment repair and facilitating a return to operational status. Additionally, a discussion will be held to ensure the accuracy of all pertinent information.

30 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hello Paul,

It is a pleasure to keep your gutter vacuum going without the need for a whole new system. Our technicians ensure your downtime is kept to a minimum and that your system performs like new after all the heavy use it has been put through. Your five star review means a lot to the team so thank you for taking the time to leave this for us.

With kind regards
Julia, GVS

Rated 5 out of 5 stars

Attention to detail was above and…

Attention to detail was above and beyond every question asked was replied with upmost professionalism and I received my new carbon poles and hose the next day as promised 10/10

30 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Steve

Thank you for taking the time to leave us your five star review following the purchase of your clamped carbon pole kit and other accessories and leaving us your experience too. I am delighted to know that these beauties arrived with you in great time ⭐️

With kind regards
Julia, GVS

Rated 5 out of 5 stars

Brilliant

Great products with amazing customer service!!

28 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hello Ben,

Thank you for taking the time to leave us your five star review on our products and customer service. I'm proud to see that the team are collectively hitting the standards expected with your recent experience.

Have a great week ahead!
Best wishes
Julia, GVS

Rated 5 out of 5 stars
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hello,

We are pleased that you found it easy to order your additional roof scraping blade direct from our website and that you found our dispatch to be quick too - with a same day dispatch. Thank you so much for leaving us your five star review!

Kind regards
Julia, GVS

Rated 5 out of 5 stars

Fantastic service!!

27 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Thank you Matthew! Your five star review is warmly appreciated by the entire team 🤩 Thank you so much for leaving us this on our service.

Kind regards
Julia, GVS

Rated 5 out of 5 stars

Great company to deal with

Best products,built to last. Allways great service and extremely supportive.

4 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hello Ben

We really do strive to provide a continued supportive service for our customers, we know having first hand experience on the tools just how important this is in addition to durable products.

Your five star review really does mean so much to us so thank you, genuinely.

Warm wishes
Julia, GVS

Rated 5 out of 5 stars

Good communication and excellent…

Good communication and excellent products, I asked for a faster dispatch and had my parcel delivered within 24hrs

29 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hello David

When purchasing your 35ft pressure washing Power Pole with conversion kit, I am delighted to know that you received good communication and have found our products to be excellent.

It's a fantastic pole for roof cleaning and the cleaning of other hard exterior surfaces. Having your equipment with you in great time, we know enables you to provide an efficient service also.

We'd love to see your new equipment in use so feel free to tag @guttervacuumsystems over on Instagram or Facebook (or TikTok) so we get to see your epic results in action🤩

Wishing you all the very best of success
Julia, GVS

Rated 5 out of 5 stars

Quick delivery again from gutter vac

Well the title says it all , brilliant quick service again from this amazing company.

29 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Thank you once again Simon for leaving a smile on our faces as you leave us another great five star review! I am so happy to know that you continued to receive another brilliant service from us and that you find our company amazing 🤩

All the very best
Julia, GVS

Rated 5 out of 5 stars

Great service as always

Great service as always

27 September 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Nicholas

Thank you for taking the time to leave us your five star review following your recent Panther gutter vacuum filter purchase. It's great to see that little beauty powering through those clears.

Your review is truly appreciated so thank you!
Thank you and wishing you another great gutter clearing season.

All the best,
Julia, GVS

Rated 5 out of 5 stars

Order was delivered the very next day

Order was delivered the very next day
And had plenty time to fix my generation

1 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Robin

Thank you for taking the time to leave us your review following your recent recoil purchase. I'm pleased that it arrived quickly for your mighty atom generator keeping any downtime to a minimum.

Best regards
Julia, GVS

Rated 5 out of 5 stars

Very helpful staff on the end of the…

Very helpful staff on the end of the phone , didn't try and sell me the dearest unit , but listened to what I wanted the vac for and help me choose the correct one , fast delivery and brilliant after sales . When I ordered the phone holder after my purchase I couldnt believe just how quickly it arrived , 100% recommended this company .

3 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hello Mr Kershaw

I so pleased to know that when calling in you had a helpful experience when choosing your GVS-3k and again with your phone holder for the gutter vac pole.

We really do pride ourselves on providing a great customer service without the heavy pushy sales. Your orders arriving with you in great time is key to ensuring you are able to get on with those clears as quickly as possible.

Your recommendation and five star review motivates us to keep on doing what we do for the industry and we are grateful that you left us your review, thank you, it genuinely means a lot to us.

With kind regards
Julia, GVS

Rated 5 out of 5 stars

Fast Delivery

Ordered some spares and extra nozzles for a job at lunch time on Friday. To my amazement they arrived on Saturday. Thanks.
Great service as always.

3 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

That is what we like to see Pete 😃 A swift delivery ready in time for when they're needed. Your review following this experience is appreciated so thank you for taking the time to leave those five stars for all at GVS.

With kind regards
Julia, GVS

Rated 5 out of 5 stars

Fantastic service as usual

Fantastic service as usual, we buy all our cleaning equipment from them .

3 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hello Koorush

I am thrilled that you have left us a five star review based on your recent experience and that you found this to continue to be fantastic! We are delighted to se our equipment in use on your channels 🤩

As a team we all appreciate you taking the time to leave us your five stars, thank you so much.

Best wishes,
Julia, GVS

Rated 5 out of 5 stars

A great well made product a t a fair…

A great well made product a t a fair price

2 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Paul

Thank you so much for taking the time to leave us your five star review following the purchase of your powerful twin motor Shadow gutter vacuum paired with the lightest aerospace aluminium gutter vacuum poles in the entire industry!

Your review is appreciated by the whole team and we look forward to seeing those great results.

With kind regards,
Julia, GVS

Rated 5 out of 5 stars

Excellent

Excellent , fast delivery great quality product

1 October 2025
Gutter Vacuum Systems Ltd logo

Reply from Gutter Vacuum Systems Ltd

Hi Sean

Thank you for taking the time to leave us your five star review following the purchase of your large vehicle decals - it's great to see that you are promoting your service using these high class decals!

I'm delighted to know that you find them excellent and that you received them quickly too.

Your five stars is appreciated so again, thank you for these :)

With kind regards
Julia, GVS

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