Delivery was quick. The Frank Olsen tv unit is better quality than the usual flat pack furniture, took me longer than expected to build as I had a problem slotting in the back piece(it is still not ri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arrived well packaged. Instructions were easy to read. Construction was easy, complete with a screwdriver! It looks fabulous and is an addition to our furniture. Customer service was exceptional. A... See more
Very helpful staff especially Simon Hill. He was very patient with us when we changed our order and handled all the arrangements super efficiently. Now have just what we wanted a really lovely low cab... See more
Urbino white gloss tv unit. Overall it looks good however - it took 4 hours to assemble versus the suggested 90 minutes in the instructions. Instructions not the easiest to follow but got there eve... See more
Company details
Written by the company
Furnish is an award-winning home interiors and furniture store founded in 2010. We take the hard work out of shopping for your home by bringing you the best and most stylish furnishings direct from the designers and boutique sellers.
Contact info
63/66 Hatton Garden, Fifth Floor, Suite 23, EC1N 8LE, London, United Kingdom
- 0345 544 4044
- hello@furnish.co.uk
- furnish.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
shocking service
1 star as you cant choose 0. I ordered a tv unit with the option of next day delivery. I, however chose to have it delivered later, 3 days later in fact which gave me time to book a day off work to be home to receive the item. 9 weeks later im still waiting for my item to be delivered! they have used excuse after excuse, they've even blamed the chinese new year for a further 2 week delay, as it wasnt expected! also the 5 items they had in stock just all happened to get damaged in a warehouse accident. I would not recommend orderering from this company due to my issues and experience, from being passed onto the the company who manufacture/import the furniture and not furnish, who appear to heve disappeared
Ordered two chairs 4 weeks ago.
Ordered two chairs on the ..7/11/18 said delivery would be soon... haven't heard a thing. No chairs..no email no update.. had an initial confirmation email.. then haven't heard anything
Very disappointed
I have sent an email..
No response. Luckily paid for this on credit card . I am cancelling the order.. I am not impressed.
Urbino white gloss tv unit
Urbino white gloss tv unit.
Overall it looks good however - it took 4 hours to assemble versus the suggested 90 minutes in the instructions. Instructions not the easiest to follow but got there eventually (I'm well versed on flat pack). A few slight marks on the unit, not from the assembly.
I'm not put off using the company again however I expected more for the price.
Chinese cabinet arrived in under 7 days…
Chinese cabinet arrived in under 7 days and looks great. Nice delivery driver
Ordered yesterday a computer desk
Ordered yesterday a computer desk, arrived today like described on time, all perfect and no trouble :)
Still not got the item I ordered
If it was possible to give no stars I would have done that. I ordered a clock with them 3 weeks ago and still haven’t received it. I contacted them about this but I still haven’t heard back from them. I’m surprised they are still in business. Since the first email confirming my order I have not had a single piece of correspondence from them.
Bought bed frame Beliani, poor customer service and protection.
Bought a bed frame through furnish.co.uk website, they have advised that bed frame is supplied by their partner Beliani. The bed frame arrived damaged, before the delivery Beliani send instruction how to claim for damaged items, as per instructions you have to write the note 'damaged' next to your signature. Because the package arrived slightly damaged I have signed and left the note at comment box 'package is damaged' I also have printed the invoice which courier has signed under the note 'package is damaged'. After I opened the box I have discovered that headboard was damaged in several places it also had crackes between the stitches which obviously couldn't been done during delivery. I have e-mailed them straight away with pictures attached and asked for the replacement. They have answered that the damages are small and therefore exchanging the headboard may not be the best solution and offered me to choose memory foam pillows or cover for waterbed mattress. I have told that I'm not happy with this and asked either to exchange the headboard or send me the partial refund. After two working days and weekend I have contacted them again and asked if they have any update for me. They have answered that they have received the delivery report from the courier and there is no damaged note signed and they are not able to exchange the headboard. They offered to return it at my own expense and only then they will send a new headboard, but there is no guarantee that it will not be damaged again. As you can imagine the headboard is heavy and big so it will cost me additional money to send it. Very poor customer service, you can't trust them and you are not protected when you purchase from them, so avoid if you don't want to spend additional money, time and your nerves.
Quality Furniture and Good Customer Service
I was concerned about buying a reasonably high value item having had a poor experience from a different company in the past however... the pre-order communication was good; delivery time reasonable; item well packaged; and on time - and the furniture beyond my expectations. A happy customer.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








