furnish.co.uk Reviews 

92
•
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Delivery was quick. The Frank Olsen tv unit is better quality than the usual flat pack furniture, took me longer than expected to build as I had a problem slotting in the back piece(it is still not ri... See more

Rated 5 out of 5 stars

Arrived well packaged. Instructions were easy to read. Construction was easy, complete with a screwdriver! It looks fabulous and is an addition to our furniture. Customer service was exceptional. A... See more

Rated 5 out of 5 stars

Very helpful staff especially Simon Hill. He was very patient with us when we changed our order and handled all the arrangements super efficiently. Now have just what we wanted a really lovely low cab... See more

Rated 3 out of 5 stars

Urbino white gloss tv unit. Overall it looks good however - it took 4 hours to assemble versus the suggested 90 minutes in the instructions. Instructions not the easiest to follow but got there eve... See more

Company details

  1. Home & Garden

Written by the company

Furnish is an award-winning home interiors and furniture store founded in 2010. We take the hard work out of shopping for your home by bringing you the best and most stylish furnishings direct from the designers and boutique sellers.


Contact info

4.1

Great

TrustScore 4 out of 5

92 reviews

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Asks customers to review

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Replied to 33% of negative reviews

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4.1

All reviews

(92)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Treated fairly

Little disappointed my product wasn’t available. Was resolved quickly and money returned promptly so can’t really say fairer than that

18 February 2021
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service. Took a month to get our product and when it did arrive, the item was nothing as described. It had paint on it which was not in the description or clear in the images. Even then, it was green paint, not in the image or description.

I emailed for a return and eventually, I had to phone them before anything could be organised for uplift. Then, after more ignored emails and phone calls, I finally got a response after threatening them with section 75.

Alas, their product is still in my house, 2 months later with 0 communication on getting them removed. They are blaming the current economic climate but we both live on the same island...

Shocking company, shocking customer service, shocking product.

25 January 2021
Unprompted review
Rated 1 out of 5 stars

Any availability on the website is…

Any availability on the website is basically a lie. Furnish are just a middle man, and have no idea about product availability, then just hand off to 3rd party suppliers. It's just rubbish.

Avoid at all costs.

16 December 2020
Unprompted review
Rated 5 out of 5 stars

Great

Ordered two bedside tables via Furnish with Gillmore space, communication is made directly with the seller which was excellent, items arrived perfectly packaged and I couldn’t be any happier.

25 November 2020
Unprompted review
Rated 1 out of 5 stars

Misleading information on website

Misleading information on website. I placed an order on 15th October, at which time the website stated delivery within 14 days. A month later I have just been told the items have still not been received in this country, and are now expected in a week’s time, and then delivery will be a few days later. So all in all this will be five to six weeks. Frustratingly, the website now shows a delivery time of three to five days - with deliveries available four days before the items are even due in stock. Very misleading and extremely poor customer service

16 November 2020
Unprompted review
Rated 5 out of 5 stars

Amazing company ,great customer service .Highly recommended

I had an amazing experience with furnish.co.uk. I ordered few dinning chairs and didn't realise that only 1 was available. Simon got back to me with options in a very short time . Ended up ordering other model however Simon been very supportive and very quick and helpful . He also offered me a" thank you" refund. More than happy with this company , highly recommended.

7 October 2020
Unprompted review
Rated 5 out of 5 stars

Had stock that was unavailable elsewhere.

Had stock that was unavailable elsewhere. Delivered when they said they would. Desk had a small assembly problem with one of the components. Very apologetic when I phoned up to report this. They got on it pretty sharp and got me a replacement part straight from the manufacturer.

3 October 2020
Unprompted review
Rated 5 out of 5 stars

TV unit arrived quickly

TV unit arrived quickly, easy to put together. Good communication throughout as I was kept up to date. Looks great in my living room. Intend ordering table to match. Thank you.

6 September 2020
Unprompted review
Rated 5 out of 5 stars

Would recommend

Next day delivery (didn't pay for it) and product as described. First I've used them but on the basis of my only experience I would definitely recommend.

2 July 2020
Unprompted review
Rated 1 out of 5 stars

I ordered an item from Furnish.co.uk in…

I ordered an item from Furnish.co.uk in April. I was told the item could take 3 weeks for delivery, after the 3 weeks I emailed enquiring my order, to then be told it could take up to another 3 weeks. After the 3 weeks I emailed once again to then be told it would be August before my delivery is with me. 4 months after I ordered it!

I then checked google and Funish.co.uk to find they are still advertising the same item as in stock, when they don’t even have them from their supplier.

The timelines of delivery are extremely poor and I had no other option but to cancel my order. I await my refund.

17 June 2020
Unprompted review
Rated 5 out of 5 stars

Cannot fault this company

Cannot fault this company, ok, took longer than normal for delivery due to covid but kept updated throughout & was coming from Italy.My husband enjoys DIY so found assembly ok, I would definitely use Furnish again as the items look fabulous & different to "the norm"

5 June 2020
Unprompted review
Rated 3 out of 5 stars

The good and the bad all in one

The good and the bad all in one, ordered a tv entertainment unit in grey. The order was delivered last week, late because of the coronavirus with packing damage which we informed them about by phone before opening. The instructions are a nightmare with no idents on any item which forced us to phone them for information which was done quickly. overall the assembly went ok but not for someone new to DIY. On the downside, the drawers are awful really weak and only good enough for remotes with no supports which most manufacturers have these days. PLEASE NOTE THE SCREWS FOR THE PLASTIC BRACES FOR THE BACKS OF THE MAIN UNIT AND DRAWERS ARE REALLY TO LONG AND EASY TO DAMAGE THE OUTSIDE WALL IF YOU DRIVE THEM IN TO FAR, PRACTICALLY ON THE DRAWER ASSEMBLY AND KEEP AWAY FROM CORNERS The unit looks great but I personally would have paid extra for soft close drawers and better quality drawer assembly structure. This unit could have been superb with just a few tweaks. Cheap and looks great but lacks quality.

27 April 2020
Unprompted review
Rated 5 out of 5 stars

This company does what it says on the…

This company does what it says on the tin, although we ordered on New Years Day the item had an attempted delivery on the next working day. Unfortunately we were not informed it was coming so the delivery was not made until after the weekend. The items were well packed and in first class condition, we ordered 2 small tables to match the Jura furniture we already had from another company and we are very pleased with what we received, highly recommended company for speed of delivery, cost and quality.

7 January 2020
Unprompted review

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