Perch & Parrow Reviews 1,257

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, often noting that items are well-made, solid, and look even better than expected. Many consumers are delighted with their purchases, highlighting the attractive designs and the fact that the products often appear more expensive than their actual price. The delivery service is consistently described as prompt, efficient, and well-packaged, with many orders arriving ahead of schedule. People also appreciate the competitive pricing, finding that the company offers better value compared to other retailers. However, some customers also noted issues with product quality, specifically mentioning items made with faux wood that chipped or peeled easily, or cushions that were substandard. A few people experienced damaged deliveries, with products arriving broken or with manufacturing faults. There were also occasional complaints about delivery communication, with some reviewers not receiving order acknowledgements or experiencing delays and issues with courier tracking.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and value. Many customers praise the excellent... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight quick delivery... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the solid wood... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process quick and easy,... See more

Price

Clients share positive opinions on price, often highlighting very reasonable and competitive pricing for... See more

Based on these reviews

Rated 5 out of 5 stars

The furniture are as advertised. Bought the Menorca sideboard to put our tv on in the living room. Fantastic piece of solid wood furniture. The door needed a bit of adjustment with a screw driver but... See more

Rated 5 out of 5 stars

I have only just discovered this company online & what a find! I’ve been recommending them to all my family & friends. Last Thursday I placed an order for some mirrors I’d seen in a local home shop... See more

Rated 5 out of 5 stars

Perch and Parrow offer so many items that I’ve seen elsewhere for much higher prices, including at JL. I purchased some wall lights and initially thought I might return them as they didn’t quite suit... See more

Rated 5 out of 5 stars

Delighted with my recent purchase of a sideboard from P&P. It is a lovely item and was delivered ahead of schedule & efficiently to the remote Scottish Highlands - a destination that most retailers st... See more


Company details

  1. Furniture Store

Written by the company

Shop a range of stylish made to order sofas, beds and more. Alongside an extensive range of furniture, lighting, soft furnishings and accessories.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 70% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Perfect genuine oak furniture for living room

The furniture are as advertised. Bought the Menorca sideboard to put our tv on in the living room. Fantastic piece of solid wood furniture. The door needed a bit of adjustment with a screw driver but should be easy for any guy to do. Delivery team was also fantastic. 10/10 will order from this company again if we need another piece and will recommend to friends.

9 April 2026
Unprompted review
Rated 4 out of 5 stars

Disappointing “mohair” style throw,but excellent after sales service

Ordered two throws from Perch and Parrow.Delivery was reasonable but no email acknowledgement of purchase or delivery notification .The Lula Jacquard stripe throw is lovely and I am very happy with it but I would advise against buying the Idle Herringbone throw.
It has worn really badly in a just couple of weeks with hardly any use .I reported this to Perch and Parrow and their follow up customer service has been exemplary

20 March 2026
Unprompted review
Perch & Parrow logo

Reply from Perch & Parrow

Hi Lucy, So sorry to hear that the Idle herringbone throw was not as expected. If you could kindly email me: customerservice@perchandparrow.com, we can look into this for you.
Apologies for the issues raised.

Rated 5 out of 5 stars

Lovely mirror

Lovely mirror. Less expensive than other sights and discount for Easter too.
Quick delivery. Well packaged.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely first class

Absolutely first class
The footstool was available elsewhere but at an inflated price with ‘sale’ or discount’ reductions - still more expensive though. P&P were out of stock but replied promptly to my message with a phone call to tell me when they would have it back in. When I ordered it was quick and easy to use the website, it was then delivered on the second working day (they said within 7 working days). Delivered assembled, well packed & via DPD who are my first choice of courier. Just all round great service.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Bought two table runners

Bought two table runners - very pleased with quality of products and prices which were very reasonable. Despatched quickly with DPD. I have shopped with them before and would do so again.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful lampshades

Excellent service - ordered and delivered in super quick time (confident delivery with dhl). Beautiful lampshades exactly as description and colour - and very well priced. Look twice as expensive as they were - well done team!

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Mirror arrived broken

Mirror arrived broken, emailed 4 times, called several times with no response

15 March 2026
Unprompted review
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Reply from Perch & Parrow

Hi Annabel, apologies for the lack of correspondence, can I kindly ask you to supply your order number and I will look into this for you. Kind regards

Rated 5 out of 5 stars

Fantastic experience - particularly customer service

Fantastic experience, parents bought me a lamp, and I had a few issues with the lampshade itself (not the company's fault) and they were understanding, friendly and quick to resolve it, replacing it a couple of times to get it right. Highly recommend

12 March 2026
Unprompted review
Perch & Parrow logo

Reply from Perch & Parrow

Thank you, so glad we were able to sort this for you.

Rated 1 out of 5 stars

Terrible Customer Service

Bought a table. Arrived with broken foot. Emailed x3 times to customerservice @ perchandparrow.com - absolutely no response.

6 March 2026
Unprompted review
Perch & Parrow logo

Reply from Perch & Parrow

Hi Mark, please accept our apologies, I have emailed you directly. Kind regards

Rated 5 out of 5 stars

The two accent chairs that I ordered…

The two accent chairs that I ordered came on the expected day and within the two hour delivery slot and I was kept up to date by the delivery firm men who were smart friendly and efficient.
My chairs were perfect in every way. Very well made and just as described online I am so very pleased with them.

10 February 2026
Unprompted review

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