Delivery was quick. The Frank Olsen tv unit is better quality than the usual flat pack furniture, took me longer than expected to build as I had a problem slotting in the back piece(it is still not ri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arrived well packaged. Instructions were easy to read. Construction was easy, complete with a screwdriver! It looks fabulous and is an addition to our furniture. Customer service was exceptional. A... See more
Very helpful staff especially Simon Hill. He was very patient with us when we changed our order and handled all the arrangements super efficiently. Now have just what we wanted a really lovely low cab... See more
Urbino white gloss tv unit. Overall it looks good however - it took 4 hours to assemble versus the suggested 90 minutes in the instructions. Instructions not the easiest to follow but got there eve... See more
Company details
Written by the company
Furnish is an award-winning home interiors and furniture store founded in 2010. We take the hard work out of shopping for your home by bringing you the best and most stylish furnishings direct from the designers and boutique sellers.
Contact info
63/66 Hatton Garden, Fifth Floor, Suite 23, EC1N 8LE, London, United Kingdom
- 0345 544 4044
- hello@furnish.co.uk
- furnish.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely delighted with my Limosa Side Tables
Absolutely delighted with my Limosa side tables which are even nicer in reality! I’m always hesitant when ordering items of furniture from websites however, I wasn’t disappointed with the standard of workmanship and quality.
Customer service couldn’t have been any better; having ordered late Monday night, I received a personal email with photos of the tables to confirm my order. Having responded on the Tuesday morning, my tables were delivered on the Thursday morning by a very courteous delivery driver! Will definitely recommend this company.
Good customer service
Good customer service. Table arrived promptly. Recommended:
Amazing customer service and the most…
Amazing customer service and the most beautiful unique furniture. Thank you so much. Highly recommend. Thank you
Really impressed
Really impressed. Ordered multiple items where some were in stock and others not. Company emailed to ask if I would like the in stock items delivered sooner rather than waiting for everything to arrive. Never had such good customer service before.
Very good. 10 out of 10.
Bought glass console table from Furnish. Gentleman checked everyhing with me before dispatch. Was delivered earlier than expected which was appreciated. Nice delivery men brought it into my house. 10 out of 10.
Purchased coffee table
Purchased coffee table. It arrived faster than expected and looks lovely. Prompt replies to emails also.
Complete waste of time
Ordered clock from Furnish where items listed via Redcandy. Informed listing was an error and unknown eta from supplier! Now waiting for refund. Absolute waste of time.
Great buy
Gorgeous piece of furniture sturdy smart, had lots of compliments would highly recommend, Emailed company for info & got quick helpful response. 5* All round.
Very pleased
Very pleased. Lights arrived on time. Had some queries and the company was helpful. Even helped with electrical technical queries. This is my second purchase. Would definitely recommend.
Goods arrived damaged and not as the…
Goods arrived damaged and not as the item described in the advert, when i returned the item at my own expense they blamed the scratches on me
Im a fair man and offered a reduction in the refund and they came back and offered me £20 for a table that cost me £444.99 - I found that insulting and rude. I have tried to keep things civil however it's time for the legal route
Beautiful Highland Cow Footstool
I absolutely love my higland cow foot stool. It is excellent quality and the colour is gorgeous.
Very quick delivery and 1st class customer service.
I would highly recommend on all counts.
Would definitely recommend this…
Would definitely recommend this company! I ordered a TV unit which is just as nice if not nicer than it looks on the website, excellent quality and easy to build. It came on time, communication & delivery was also great.
Evoke Bar Unit Reclaimed Wood & Metal
I'd just like to say the fella who delivered my wine cabinet my daughter gave him a 10/10 for delivery.
After I unwrapped it when I got home it is even better looking than advertised I just love it! It is heavy as hell but a delight to look at happy happy happy!
So I'd just like to say thank you so much for getting it to me before Christmas.
Also I'd like to thank Simon for all the updates & the staff who sorted my delivery.
Upside I'm already looking for other units for my new home. 😊
Absolutely one of the best
Absolutely one of the best on the internet. Ordered on Friday lunchtime, delivered on next day, Saturday. Unfortunately one of the glass tops faulty, reported immediately and received email response within minutes. Replacement glass organised and delivered on Wednesday. Without doubt a truly terrific customer service. Bought Jual coffee table and lamp table. Great prices, coffee table was over £200 cheaper than a company on television. No hesitation in recommending Simon and his company.
Bought lights from them
Bought lights from them. It was cheaper than going directly to Mullins the vendor
We had a follow up issue that Simon dealt with expeditiously.
I feel comfortable working with this CO
We purchased 4 expensive wall lights…
We purchased 4 expensive wall lights but our electrician could not come for a few months. When he did he pointed out a manufacturing error on the lamp. I emailed furnish and even though outside the return period they contacted the manufacturer and got the replacement parts. To my embarrassment when the electrician came again he pointed out that another lamp had the same problem. Again I contacted furnish and they have once more sourced the parts at no cost even though our original purchase is over 5mts ago. We have renovated our home and will now but all our needs with furnish.
Ordered a beautiful chair many months…
Ordered a beautiful chair many months ago. During the height of the pandemic.
Simon kept me up to date with delivery details and unfortunately delays. ( nothing in the scheme of things!)
Arrived at 9.30 pm on delivery day… above and beyond my expectations. The delivery drivers were so apologetic for delay but so very polite and friendly.
Great service a speedy delivery
Great service a speedy delivery, even with a few problems they were sorted out promptly with the very helpful staff.
Gorgeous TV unit
Gorgeous TV unit. Looks great and is really solid. Recommend.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








