furnish.co.uk Reviews 

92
•
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Delivery was quick. The Frank Olsen tv unit is better quality than the usual flat pack furniture, took me longer than expected to build as I had a problem slotting in the back piece(it is still not ri... See more

Rated 5 out of 5 stars

Arrived well packaged. Instructions were easy to read. Construction was easy, complete with a screwdriver! It looks fabulous and is an addition to our furniture. Customer service was exceptional. A... See more

Rated 5 out of 5 stars

Very helpful staff especially Simon Hill. He was very patient with us when we changed our order and handled all the arrangements super efficiently. Now have just what we wanted a really lovely low cab... See more

Rated 3 out of 5 stars

Urbino white gloss tv unit. Overall it looks good however - it took 4 hours to assemble versus the suggested 90 minutes in the instructions. Instructions not the easiest to follow but got there eve... See more

Company details

  1. Home & Garden

Written by the company

Furnish is an award-winning home interiors and furniture store founded in 2010. We take the hard work out of shopping for your home by bringing you the best and most stylish furnishings direct from the designers and boutique sellers.


Contact info

4.1

Great

TrustScore 4 out of 5

92 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(92)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful piece of furniture and fast delivery

The chest of drawers I bought is like a piece of art! It's made of really good quality solid wood and delivered in perfect condition. Delivery was fast, too, within the given time frame. There's nothing to complain about, really. I didn't deal with anyone at the company, but their delivery service was top-notch.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous chair

Delivered quickly, safely and packaging removed. The Jensen chair in ochre is absolutely gorgeous, very high quality. Delighted.

12 July 2024
Rated 1 out of 5 stars

Abysmal service

Abysmal service! Ordered 2 pieces of furniture supplied by Andrew Piggott approx 6 weeks delivery.I had to chase this up every step of the way and was given misinformation each time.I gave my moving date which I repeated several times and I needed it delivered by then.I was then told the furniture had arrived in London and would be picked up on the Thursday to then go to Scotland.Again I had to reach out to get reassurance that it would arrive on time to be told that could not be guaranteed and they suggested the order was cancelled.Fortunately I was able to source the furniture elsewhere(cheaper) and it was delivered within 3 days also coming from London.The only positive bit is the refund was quicker than the furniture,8 weeks at this point!

24 April 2024
Unprompted review
furnish.co.uk logo

Reply from furnish.co.uk

Dear Gillian, we are so sorry you did not have a good experience. Your order would almost certainly have been delivered to you on time had you not cancelled. It was very wrong of another retailer to guarantee you delivery to Scotland from London within a few days, because there is always a possibility that long-distance furniture deliveries are delayed, e.g. traffic, weather, illness. We were simply being honest by advising that the delivery date should be fine but can never be absolutely guaranteed. You were lucky that your order with the other retailer did arrive in time.

Regarding price, we price match (or beat), so it would have been better to not have switched.

I am sorry you feel you were not kept informed, but I can see that you were contacted at every stage throughout. You were firstly contacted after order to advise delivery would be slightly longer than 6 weeks due to the Easter Holidays in Europe (the items are made in Italy) and you would be contacted again on dispatch. You then contacted us at 6 weeks to advise you were now moving house and needed delivery beforehand. We offered to deliver to the new property instead to save you from having to move the items yourself, but you declined. You were advised at that time that the stock would be arriving the next week and you would then be contacted with dispatch details. You were then contacted once again as promised (about a week ago) to advise your furniture had arrived in London and would be dispatched to Scotland on the Thursday. I can see that immediately after you had been contacted with the dispatch details, you then phoned us 6 times in a day (where we spoke with you on 3 of these occasions) to repeatedly ask us to guarantee delivery by the Monday after its Thursday dispatch. We advised that this should be fine, but it would be wrong to absolutely guarantee this. We offered again to deliver to your new address, but you declined again. It was then agreed it was best to cancel.

Please accept our apologies again for any issues, but I hope the above helps explain the situation.

Rated 5 out of 5 stars

Great comparable prices

Great comparable prices, Simon was really good at keeping me updated with my order. Always a prompt reply. Lovely garden set, would definitely use again 🌟🌟🌟🌟🌟

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I am delighted with my purchase which was £300 cheaper than I could buy locally. The free delivery service was excellent even though I had to rearrange it. Everyone I dealt with was both professional and courteous. I wouldn’t hesitate in recommending them.

6 March 2024
Rated 5 out of 5 stars

🎶HEY MANGO🎶

Seamless process from ordering to receiving my stunning Mango Wood table. Communication throughout was excellent and the delivery Man was bang on time, friendly and polite. I'm delighted to have discovered Furnish.co.uk and am looking forward to my next purchase

29 February 2024
Rated 5 out of 5 stars

Amazing all around

Amazing communication. Definitely felt like I was valued as a customer. The delivery was incredibly speedy and everything arrived as expected. Really happy with purchase!

9 February 2024
Rated 5 out of 5 stars

Amazing company

Amazing company. Competitive price and from ordering up to very speedy delivery the service was fantastic. Lovely customer service lady sue was so polite and helpful. The delivery was first class and the large chest of drawers was packaged so well there wasn’t a mark. I am so impressed by Furnish I am looking forward to making my next purchase.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I have just taken delivery of 2 x Wycombe Nordic Wooden Dining Chairs in Black. I am extremely pleased with my purchase and will certainly use this company again.
Since placing the order the supplier has communicated exceptionally well and certainly offers good Customer Service. The pricing was also considerably less than other suppliers of the same items.

5 September 2023
Unprompted review
Rated 5 out of 5 stars

I love the side tables

I love the side tables. Arrived quicker than expected. Excellent service with quick responses to email. Minor issue that was quickly resolved. Very impressed and would definitely shop again.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

WOW amazing company and excellent…

WOW amazing company and excellent customer service. I wanted further
Information on the item I was interested. I was amazed with all the information I was given and it helped me decide on which product I wanted. I knew it was going to be a long wait as I was told it was coming from Italy. All I can say it was worth the wait. I am extremely happy with my sideboard I ordered the high gloss white Treviso sideboard. It was also delivered with care. I got regular updates from the company and also from the delivery company. It came flat pack and looked very complicated to put together. However once I got all the pieces in order it wasn’t very hard at all. I used more of my brain when it came to the door hinges on how to get it all aligned. Again it was a doddle as soon I understood the process. It is a two person job to put together as the pieces are very heavy. The design of this sideboard is luxury and it is also very good quality. Nothing got chipped when putting it together which gave me the confidence that it’s a very good purchase and won’t get damaged. It is definitely worth buying and will look pretty where ever you put it. I am also extremely pleased with the price of this sideboard as other companies are selling similar but at a higher price. 💯

9 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company to buy from

Excellent company to buy from, we were let down by another vendor and Simon made sure we got what we needed from furnish.
Great communication skills and attention to the customer... would use again.

5 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, well made. Very competitive pricing.
Fast and efficient service. Would use again without hesitation.

24 February 2023
Rated 5 out of 5 stars

I ordered an office chair from…

I ordered an office chair from Furnish.co.uk.
It arrived promptly and is exactly as described and depicted on their web site.
The chair is, in addition, extremely comfortable and is very good value.
A excellent company to deal with.

18 January 2023
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Ordered 2 chests of drawers and side table to match. They arrived on time and looked really good. One item was slightly damaged so they replaced it quickly and collected original. Would certainly use again.

23 December 2022
Unprompted review
Rated 5 out of 5 stars

Impressive customer service

Impressive customer service. Was happy to answer questions before purchase, was actually a human being on the end of the phone which is so rare now. Table was perfect.

22 November 2022
Unprompted review
Rated 1 out of 5 stars

I bought a coffee table which arrived…

I bought a coffee table which arrived damaged it has an actual hole on the top rim was told by the company it’s a imperfection and that’s the way it’s supposed to be.The curriers didn’t ask if u want them to wait till you check the item I would not recommend this company stay well clear.

23 November 2022
Unprompted review
furnish.co.uk logo

Reply from furnish.co.uk

Thank you for your review and we are so sorry that you feel this way. I can see that you ordered a reclaimed mango wood Indian coffee table, which is supposed to look rustic and contain imperfections as it is reclaimed. Customers buy reclaimed products because they want a distressed look and we do explain this on the website. This is not damage. I can see that the table looked exactly like it was supposed to and customers are usually absolutely delighted with this look. I note that you did not want to return the table, you were hoping for money off. Unfortunately, we are not able to give money off when the product is as described, so we are sorry about that. Nevertheless, we will look at ways to make it clearer that reclaimed wood is not the same as new wood.

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