fixmybrokenscreen.co.uk Reviews 

793
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick turnaround times and professional approach to repairs. Many people appreciate the fair and competitive pricing, often finding it significantly cheaper than other options, including manufacturers. The quality of the repairs is frequently commended, with devices often returned looking and functioning like new. The staff are described as polite, professional, and helpful, providing clear communication throughout the process. However, some reviewers were not happy with the product, reporting issues such as devices failing shortly after repair, new damage, or components not working correctly.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the speed, efficiency, and communication... See more

Product

Customers had ambiguous experiences with product repairs, with many praising the quality of the repairs,... See more

Price

Clients share positive opinions on price, frequently highlighting that services are reasonably priced and... See more

Quality

People report positive experiences with quality, with many customers delighted that their devices look and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in... See more

Rated 5 out of 5 stars

Replaced the screen on my MacBook. Kept me updated during the whole process and charged a fair price for the work carried out. The premises were tidy and the staff professional. Overall, a very positi... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

793 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(793)

165 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful experience

Awful experience. Sent my laptop back completely broken and won't turn on. Says it's something to do with the power board which they won't cover under warranty. Very coincidental considering it was all working fine when I sent it off, just a cracked screen. MacBook is 6 months old... Sent it back and they then decided they didn't like my response saying they need to fix it so they put the broken screen BACK on my laptop and sent it back to me. Terrible experience won't be doing business with them again, avoid at all costs. Scammy people trying to get more money.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Broken macbook 2019 screen

Broken macbook 2019 screen - bought into shop after initial phone call. Price was great compared to others and was quoted for a new battery at the same time and got a very good price for both so happy. Screen collection had a slight issue with a pixelated line on screen this was taken care of when bought back in no costs and since then works perfectly. Even slight issue was well handled so you can trust these guys 100% to do an honest and good job as well. Easy as i work nearby to walk into shop.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

Apple Watch came back today and looks great! Was really quick turnaround and kept updated throughout the process!

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick and great service

I got my Mac Book Pro screen replaced at the best price. All done less than an hour and very professional service.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

The service was great

The service was great. My series 4 Apple Watch screen was smashed. Apple don’t fix them any more apparently it’s a vintage🙄 I took it in and it was ready for me the next day, good as new. Ready for me earlier than expected too. Would have been a nice touch to give it back fully charged though, can’t get everything though I guess

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Repair of USB C port 2020 Gen 4 iPadPro

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawless. The turnaround was a week and so far the repair successful. Compared to buying a new iPad I have saved myself quite a bit. Apple would not repair it but would sell me a reconditioned unit of similar mache for twice what I spent. What's not to like?

3 December 2025
Unprompted review
Rated 5 out of 5 stars

iPad Stuck In Case

I visted around 4-5 different repair shops who would try to help me get my ipad out of my case and I couldnt believe it when they actually did it! All without actually damaging the case or ipad! 10/10 service, really kind, and they also didnt charge me so im super grateful.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient system

Very efficient system with very good prices. They kept us fully informed and offered good advise The whole process was excellent and we have an item that will give a renewed experience

6 December 2025
Unprompted review
Rated 5 out of 5 stars

I shopped around and they were the…

I shopped around and they were the cheapest offering a genuine screen replacement. Always concerned when it’s cheapest but from purchasing online to communication everything was first class. I will trust all future repairs with fix my broken screen, highly recommend. Thanks

26 November 2025
Unprompted review

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