The Infinite Loop Reviews 356

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their ability to keep them informed throughout the repair process. People frequently commend the excellent service, noting the efficiency, speed, and fair pricing of repairs, often finding it more affordable and effective than other options. Many consumers are particularly satisfied with the quality of the repairs, reporting that their devices were returned in like-new condition, even for complex issues like water damage. However, some customers experienced issues with communication regarding the progress of their repairs, necessitating follow-up calls. A few other people also had concerns regarding the assessment of recurring issues after repairs.

What people talk about most

Service

Users describe positive interactions with service, highlighting the personalized, efficient, and professional... See more

Product

Reviewers highlight positive aspects of product repair, often praising the use of genuine parts and the... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently highlight the team's... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and fair pricing,... See more

Quality

Customers had positive experiences with quality. Many reviewers expressed satisfaction, noting that their... See more

Based on these reviews

Rated 5 out of 5 stars

Infinite Loop identified my Mac fault quite quickly and informed me with estimated repair costs within 48 hours. Their charges were fair and would certainly use their services again if needs be. Their... See more

Rated 5 out of 5 stars

Infinite Loop is a professional outfit that even deals with Laptops affected by water damage. I then gave them a call, and they provided a quotation. I sent the Laptop in, and it was ready just over a... See more

Rated 5 out of 5 stars

Needed to send off my daughter's device, Infinite Loop were prepared to collect it for free, diagnose and quote for the repair. I felt the only thing they could have improved initially was their commu... See more

Rated 5 out of 5 stars

Infinite Loop able to fix my iPod (which the Apple Store couldn't). Identified the problem quickly and cost. Clear updates on progress and repaired in the time frame given. And it's as good as new. S... See more


Company details

  1. Computer Repair Service
  2. Computer Service
  3. Used Computer Store

Written by the company

With over 32 years experience repairing and selling Apple devices, you can be assured they are in safe hands with us. Whether you need a new iPhone screen or you are looking to buy a new MacBook, we can help. We pride ourselves in our customer service and attention to detail, we always go the extra mile to ensure our customers are happy. Give us a call today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

356 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Macbook Pro repair

Infinite Loop offered me great repairs and amazing customer service at a much cheaper price than I was expecting to pay at Apple. I spilled liquid all over my MacBook pro and took it to them the next morning, paying for express was definitely worth it as they looked at my laptop within the day and repaired it over the next couple days. They have different payment options to help you out, like pay in 3. And everything was fast, simple, and professional. Thank you!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I pod classic repair

I paid for a repair to my partners old iPod classic. Infinite loop replaced the battery and software and it is now working perfectly. Infinite loop gave me a quote for the works needed, and kept me informed of the progress once I had confirmed for them to undertake the work. I have been very happy with the service that I have received from this company and would highly recommend them to others.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I have been using The infinite loop…

I have been using The infinite loop since 2024 for all my Apple tech repairs and diagnostic…the team is exceptionally brilliant and their communication is top notch. I honestly have peace of mind knowing my Apple products would be fixed and fully functioning like brand new.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Good experience overall

Good experience overall. I highly recommend The Infinite Loop for hardware diagnostics and repair – they beat Apple not only on cost but also for their personalised service.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

iPhone screen repair

I went to The Infinite Loop because I needed my iPhone screen changed and I wanted it to be done with genuine parts.
They were very helpful the job was done brilliantly.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I couldn't believe my luck

I couldn't believe my luck, when I found Infiniteloop. I read reviews, watched YouTube posts, before going to them and I wasn't disappointed. Not only did they change the battery in my mid 2015 MacBook Pro, but they serviced it to run like new. They completed the job in a couple of hours, for a much more reasonable price and in a period of time that Apple couldn't match. Will and Jake are very helpful and completely steeped in everything Mac. I would not hesitate to recommend their repair services and when the time comes for me to acquire a new or refurbished machine, Infiniteloop will be my first choice. Thanks Guys!

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Repaired to satisfaction in good time

Dropped iPad off for repair. I was kept informed of the progress and given the option of whether to repair or not.

I have had the iPad back in good time fully repaired and have utmost trust in the team with my devices.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I first used Infinite Loop about 5…

I first used Infinite Loop about 5 years ago when my 2012 27 inch Imac was getting slow. They replaced the hard drive with two SSD drives and transformed the computer. I have just bought a Mac mini and I wanted to pass the Imac on to someone else. They removed all the confidential information so that I could pass on the computer without experiencing the wrath of the ICO. Thanks Infinite Loop.

25 March 2026
Unprompted review
Rated 4 out of 5 stars

Experienced, cost effective team

Clear and concise quotation, efficient login and delivery options followed by a full diagnosis and fix.
Would certainly use these folks again. Cost effective alternative to replacing the entire motherboard.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

iPad Pro not charging

I used infinite loop to fix my iPad that wasn't charging, other companies could not solve the issue but Infinite loop assessed my device for free, highlighted the issue and provided quotation in a quick time.
The process of engagement is seamless online and you get email and text message updates.
The team answered all my queries quickly , very impressed with the customer focused service, highly recommended.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

iPod classic

Great service, repaired my device twice and both times they kept me updated every step of the way and repaired my device quickly and efficiently.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and quickly repaired…

Excellent service and quickly repaired by MAC screen. Also clearly communicated on additional repairs required. I would like to thank speedy service as repairs were required by a deadline. If you required repairs Infinite loop is the place to go. My son is very happy, like a new machine..

22 January 2026
Unprompted review

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