fixmybrokenscreen.co.uk Reviews 782

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting its efficiency and professionalism, often praising the staff for their helpfulness and expertise. Many appreciate the fair and competitive pricing, which is often significantly lower than alternatives, making repairs a cost-effective solution. The quality of the repairs is consistently praised, with devices looking and functioning like new, and the turnaround times are frequently described as very quick. However, some customers experienced issues with product quality, reporting that replacement screens failed shortly after repair without physical damage. A few other people also felt that their devices were returned with new problems or that the quality of replacement parts was not as expected, leading to dissatisfaction with the overall outcome.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and... See more

Product

Customers consistently note ambiguous experiences with product repairs, with many praising the new screens... See more

Price

Customers had positive experiences with price, often noting that the costs were significantly lower than... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing delight with the results... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

Great service, highly recommended. My iPad Pro 2024 was not charging or seeing anything plugged into USB C port. Logged a job with iPad-repair.co.uk to replace the port. iPad was picked up by co... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

I had a broken LCD on a 2019 Macbook Pro and brought it in to the store on a Tuesday. I was quoted a week for the repair to be completed. I was pleasantly surprised to be called to be informed that t... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

782 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Screen broke two months after purchase…

Screen broke two months after purchase and they're not honouring the warranty instead saying that it was my fault it broke. They offered to replace the screen again for a fee... this doesn't sound like they actually care about customer service but only about making money. Do not buy from them.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

iPad Pro 12.9 Screen Replacement

I recently had my iPad screen replaced and I’m very happy with the results. The screen looks brand new, touch responsiveness is perfect, and everything works exactly as it should. The repair was done quickly and professionally, and the price was fair for the quality of work. I’d definitely recommend this service to anyone needing an iPad screen replacement.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

This place is amazing and the person I…

This place is amazing and the person I was served by, Riffy was excellent! The service was prompt, affordable and good quality. Cheaper than anywhere else I could find and took great care of my device. Definitely come here if you have any issues. All the other places I went to tried to charge me almost 4 times the price of what they charged here, I really appreciate them being so fair and transparent with their pricing. Could not recommend more. Even offered to tip and he turned it down.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Fast. Great communication. Easy to arrange. Good value. Would definitely use this company again. iPad Pro 2017 given a new lease of life with a new battery.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

The Don-Dada of Mac repairs

In a sea of faceless and impersonal repair shops, this place is a beacon of hope. I couldn't speak more highly of these guys. I had a broken LCD on my macbook pro 16" and was being quoted upwards of £800 for a fix with days of turnaround time. They managed to do it for a fraction of the price in a matter of hours. The staff were so helpful along every step of the process and extremely friendly, happy to explain any question I had and talk me through the process. If your ting is mashup these are the people to go to no doubt about it. 11/10

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience.

Great experience.
This is my 2nd time using this company and I can not fault them. I took my cracked iPad screen in on Monday morning and it was fixed and sent back to me on Tuesday morning. Excellent company and very happy customer.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience. Sent my laptop back completely broken and won't turn on. Says it's something to do with the power board which they won't cover under warranty. Very coincidental considering it was all working fine when I sent it off, just a cracked screen. MacBook is 6 months old... Sent it back and they then decided they didn't like my response saying they need to fix it so they put the broken screen BACK on my laptop and sent it back to me. Terrible experience won't be doing business with them again, avoid at all costs. Scammy people trying to get more money.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Broken macbook 2019 screen

Broken macbook 2019 screen - bought into shop after initial phone call. Price was great compared to others and was quoted for a new battery at the same time and got a very good price for both so happy. Screen collection had a slight issue with a pixelated line on screen this was taken care of when bought back in no costs and since then works perfectly. Even slight issue was well handled so you can trust these guys 100% to do an honest and good job as well. Easy as i work nearby to walk into shop.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

Apple Watch came back today and looks great! Was really quick turnaround and kept updated throughout the process!

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick and great service

I got my Mac Book Pro screen replaced at the best price. All done less than an hour and very professional service.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

The service was great

The service was great. My series 4 Apple Watch screen was smashed. Apple don’t fix them any more apparently it’s a vintage🙄 I took it in and it was ready for me the next day, good as new. Ready for me earlier than expected too. Would have been a nice touch to give it back fully charged though, can’t get everything though I guess

16 December 2025
Unprompted review

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